Players unable to open character sheet by clicking portraits JUST ONE MAP??

[Blackwolfe]

Players unable to open character sheet by clicking portraits JUST ONE MAP??
5e Legacy rules. As of last Sunday Dec 29 2024 when this one map is open the players cannot switch character sheets by clicking their portraits.
Even if they are NOT ON THE MAP??
Indeed the only way they can open a closed character sheet is through the party sheet.
BUT ONLY WHEN ONE PARTICULAR MAP IS OPEN AND SHARED?
It's not a MOD (turned them all off) and this map was fine Sunday Dec 15th.
I've tried taking all the tokens off the map.
I tried removing all characters from the combat tracker.
Every other map works but the one we were playing.
Odd eh?
Our work around for tomorrow is just opening all character sheets before opening the map and then keeping them open and shuffling through them as needed for the game.

[Moon Wizard]

Some questions to hopefully narrow it down:

* Which map is open that causes the issue? (name and which module it is from or custom)
* Do you have any rulesets unzipped/unpacked on your machine? (Should report in initial chat messages as well.)
* Was the map size increased using the buttons in the upper right? How many times?

Some of this can probably be gleaned from a screenshot. Or might need a copy of the zipped up campaign folder if a custom map or we can't recreate locally.

Regards,
JPG

[Blackwolfe]

Moon Wizard, if no one else is reporting the issue and I/we can live with a work around I'm not going to waste My time or the devs at Smiteworks by having staff trying to troubleshoot it.
(yet?)
You all (especially Carl) obviously have more than enough going on today alone.
However, funny story, what started with just one map followed the party to the next level.
I'm continuing to troubleshoot as time allows between sessions.
IF anyone else starts complaining of this same issue I'd be willing to go into more detail.
Meanwhile, best luck with all those reports from this week. (and your ever growing list)
-Cheers.

[Moon Wizard]

I haven't seen it personally or from my group; but if reproduceable, definitely want to hear if you have steps to recreate.

Thanks,
JPG

[Blackwolfe]

I haven't seen it personally or from my group; but if reproduceable, definitely want to hear if you have steps to recreate.

Thanks,
JPG

Could be, because your player PCs are only running one character each?
We play in person. One PC running the DM side, one PC running four player characters.
With no map the players can click their portraits and their character sheets open.
Once we open a map, that stops working. We first encountered this on Dec 29.
With map open the players can still open character sheets from either the party window or by double clicking their tokens on the map.
(so we're not in a panic about it)
I'm using what free time I have to prep future maps, and I won't be revisiting this problem for a while. Just FYI.
I'm prepping a session when time permits and

[Tooting Dog]

Maybe try switching from Combat Tabletop List to Party Tabletop List?

[Moon Wizard]

That's a good question; which view is the player using? That might help figure out where the use case is breaking.

Regards,
JPG

[Blackwolfe]

Maybe try switching from Combat Tabletop List to Party Tabletop List?

We don't use the combat list. Never have. :)

[Blackwolfe]

That's a good question; which view is the player using? That might help figure out where the use case is breaking.

Regards,
JPG

2D only. Portrait view for the players list.

I think it's safe to say we (in this gaming group) hate the 3D view. We play with two 40" flat screens, splitting FGU between the two, one is mounted in a table top for the map, I have a PET sheet (plastic) over the table screen and the party plays with their real minis right on the map, using the FGU tokens for placement reference.

This gives everyone the classic table top experience, custom minis etc, with the convenience of FGU for running the game.

This group will never make any use of the 3D side of FGU, simply not how we play.

[Moon Wizard]

Just to be sure I'm looking at the same thing; I logged in as a player into one of my 5E test campaigns with two different characters; then I tried double clicking on desktop character list entry to open the character sheet with an image in each of the possible size states. (See the attached video.) I wasn't able to see the issue; so I'm hoping the video helps identify what you guys are doing different than what I'm doing in the video.

https://drive.google.com/file/d/1tHJyjwLxk-QwhjUBagrSXgUuxRyTePcU/view?usp=sharing

Regards,
JPG

[Blackwolfe]

Just to be sure I'm looking at the same thing; I logged in as a player into one of my 5E test campaigns with two different characters;

Yeah, No, exactly, you got it right, that's what they can't do. Remember how My OP says "just one map" Which is, now two maps.
Because it's just the one (now two) maps for us, I didn't expect anyone else to see this, I didn't expect you to be able to recreate it.
And you've confirmed it's not a general problem with FGU.
Dunno. Like I said, IF other people were seeing this, AND / OR it was a "real problem" for our game time, not just a weird inconvenience, then I would ask Smiteworks to troubleshoot it.
As is, it must be something going on with My rig, perhaps a cascade issue between My custom DMM maps and the most recent version patches... //shrugs//
I promise if I figure it out I'll let you know. :) Cheers.

[Trenloe]

To confirm - when you refer to "portraits" do you mean PC "tokens" on a map? From Moon Wizard's post, I think he was checking on the PC portrait images on the desktop, not the PC tokens on a map.

Either way, please provide a zipped copy of your campaign as this will allow the devs to check the data causing this issue.

[Blackwolfe]

To confirm - when you refer to "portraits" do you mean PC "tokens" on a map? From Moon Wizard's post, I think he was checking on the PC portrait images on the desktop, not the PC tokens on a map.

Either way, please provide a zipped copy of your campaign as this will allow the devs to check the data causing this issue.

Portrait images at the top left, just like Moon Wizard was doing in the video. Nothing else is wonky. Clicking tokens still works AND clicking portraits works when either of the two maps in question are NOT open on the player side, Note, the DM side is unaffected either way, I can click portraits all day regardless of what map is open or shared. Weird isn't it?

[Moon Wizard]

Do the maps appear heavy lag while they are open? I'm wondering if heavy lag may be causing double click threshold to be exceeded.

Regards,
JPG

[Blackwolfe]

Do the maps appear heavy lag while they are open? I'm wondering if heavy lag may be causing double click threshold to be exceeded. Regards, JPG

I can only play with you a tiny bit more today. :(

Ah, No, no more than they ever have. In fact, the most recent updates the overall DM to player lag has been slightly better, but we all do "feel" like something is getting stuck somewhere.

And it's very odd that in was just the map for lvl 13, but now that they've progressed to lvl 14 that map is doing it too, (when it wasn't before) and yes, I've tested these maps with and without player tokens on the map, with and without them in the combat tracker, I'm really curious to see what happens when the move to lvl 15, which currently is behaving.

//shrugs. Have a great rest of your day. :)

[LordEntrails]

Something to think about and maybe try, perhaps you are getting to the point where you have lots of shared content and that having some impact?
Consider taking a look at your shared images and unsharing the ones you no longer need. Maybe?

[Nylanfs]

I wonder if it might be related to a specific character? Why not try each character & map one at a time next game?

[Blackwolfe]

I wonder if it might be related to a specific character? Why not try each character & map one at a time next game?

Nope. Tried each one one at a time with others "clear ownership" which, each one DOES work when it is the only character owned by the player.


Something to think about and maybe try, perhaps you are getting to the point where you have lots of shared content and that having some impact?
Consider taking a look at your shared images and unsharing the ones you no longer need. Maybe?

So I tried something new, I switched to "Combat table top view" and low and behold, clicking each player picture opens the character sheet as intended.

Now, the players prefer running with the Party Tabletop list, but at least they have one more option.

Still no closer to knowing what changed between Dec 15th when all was well and Dec 29 when this problem was first seen, the only thing I know changed was running the most recent updates each week.