Game freezing buffering during play

[apeters89]

Hello: During the last 2 sessions as a host with 7 players, my Fantasy Grounds will sometimes freeze during play, the cursor buffers as a blue circle, then the screen whitens. I have to close the program and restart, This has happened perhaps 3 times a session. I have tried restarting many times but it still seems to occur. Can you give me a list of things I should check, and if I have a system error how to detect it and clear it.

[Moon Wizard]

There is/was an outstanding issue with lighting causing lag on certain maps. We just pushed a new hot fix update this morning to help with that among other things. Please run a new Check for Updates and let us know if you are still seeing the slowdown on those maps.

Thanks,
JPG

[apeters89]

There is/was an outstanding issue with lighting causing lag on certain maps. We just pushed a new hot fix update this morning to help with that among other things. Please run a new Check for Updates and let us know if you are still seeing the slowdown on those maps.

Thanks,
JPG

Last night session was even worse. Multiple times, there was disconnection. Several instances of buffering, screen freezing, and players being disconnected. IS it possible I have a system error? if yes, please provide some feedback, and steps I can take to remedy any problems.

[LordEntrails]

I think the devs are going to need more details. At a minimum the sessions logs (i.e. Compile Logs (https://fantasygroundsunity.atlassian.net/wiki/spaces/FGCP/pages/1242136781/How+to+Compile+Logs)) but they might also need the campaign uploaded and instructions on which map(s) you were using, number of players connected, and when you saw the lag.

[Moon Wizard]

If you are running the Auras extension, you will need to disable for now. There is a known issue with the way that extension implements its behavior that causes heavy performance issues that we are still investigating.

Otherwise, as @LordEntrails mentions, we'll need a copy of the campaign folder zipped up for that campaign along with the name of the map affected.

Regards,
JPG

[apeters89]

I attached the campaign files (fgu_logs) below.

The maps affected during last night session were GTW Venmire Woods and Pathfinder Dungeon Danger.

[rocketvaultgames]

If you are running the Auras extension, you will need to disable for now. There is a known issue with the way that extension implements its behavior that causes heavy performance issues that we are still investigating.

Otherwise, as @LordEntrails mentions, we'll need a copy of the campaign folder zipped up for that campaign along with the name of the map affected.

Regards,
JPG

Interesting... Auras feels about the same to me as it ever did with 100+ extensions loaded on a huge map with tons 40+ actors: about 1/3 of a second of lag during movement when something enters/exits the aura because of that movement.

I'd love to see that lag go down, but even as-is, it definitely beats the alternative of manually managing (both the areas of and effects of) a bunch of auras like this: "Aura of Madness; AURA: 20 80FFFFFF maddeningdarkness; ($) Aura of Madness; IF: !TYPE(aberration); DISSAV; IFT: !NAME(Star Spawn Grue); DISATK"

(Lighting and FX are off... at a minimum Clouds and Water are still not behaving correctly since 4.6.

[Moon Wizard]

Since Auras are built into 2E ruleset by default (and that's what you are using according to the logs); you may need to disable/remove any aura effects you are using until that is resolved.

I did talk to Carl this morning; and we have another fix build coming (probably tomorrow) that should help with the Auras issue.

Otherwise, if that new build doesn't help, we'll need a zipped copy of the campaign and the map in question.

Regards,
JPG

[apeters89]

Since Auras are built into 2E ruleset by default (and that's what you are using according to the logs); you may need to disable/remove any aura effects you are using until that is resolved.

I did talk to Carl this morning; and we have another fix build coming (probably tomorrow) that should help with the Auras issue.

Otherwise, if that new build doesn't help, we'll need a zipped copy of the campaign and the map in question.

Regards,
JPG


Okay, please update me when fixes are sent through. As far as a map, it happens on all maps.

[dradams]

How long are you waiting for the problem to resolve? Opening large maps, new players connecting and other resource heavy actions have done that for a long time (years). I've almost always been able to wait them out (usually 10 - 30 seconds). Whatever problems 4.6 brought with it may have exacerbated this behavior, however. For me, the latest fixes have helped a little, but the performance is still not up to where it was in the last major version. Hopefully a little algorithm profiling will help to get things back on track.

[apeters89]

How long are you waiting for the problem to resolve? Opening large maps, new players connecting and other resource heavy actions have done that for a long time (years). I've almost always been able to wait them out (usually 10 - 30 seconds). Whatever problems 4.6 brought with it may have exacerbated this behavior, however. For me, the latest fixes have helped a little, but the performance is still not up to where it was in the last major version. Hopefully a little algorithm profiling will help to get things back on track.

Sometimes I will drag a window or click with my mouse and the cursor starts spinning as a blue circle, buffering, then when I move it, the screen turns a transparent white, at which point I have to exit out and reboot allowing my 7 players to rejoin. Often when players log on, my PC fan starts running hard. Last night Sunday 9th, may players were suddenly disconnected, although my connection remained. sometimes my screen will go blank...last night was the worst, several instances...if there is a system error somewhere?

[Zacchaeus]

Sometimes I will drag a window or click with my mouse and the cursor starts spinning as a blue circle, buffering, then when I move it, the screen turns a transparent white, at which point I have to exit out and reboot allowing my 7 players to rejoin. Often when players log on, my PC fan starts running hard. Last night Sunday 9th, may players were suddenly disconnected, although my connection remained. sometimes my screen will go blank...last night was the worst, several instances...if there is a system error somewhere?

What OS are you using?

[Arsilon]

I had a weird situation happen on Saturday.

5 players, four of which logged in just fine. The 4th kept getting hung up on loading files and activating his character -- we initially just chalked it up to poor connection between my host instance and his client as none of the other players were having any issues.

Where it got weird was when I opened the map, none of the layer controls showed up on the right side of the window like they normally do (the toggles to turn LOS and lighting on off above the layers were there and worked fine). None of the lighting effects worked the way it was supposed to as a result. The one player kept getting the blue spinning wheel whenever I had the map shared to him.

Again none of the other players had an issue. I turned lighting and LOS off and we just continued on while the last player repeatedly tried relogging, rebooting etc. I even tried relogging and rebooting as well.

It was very odd that the layers were missing however and it was only the one client-side issue for that lone player.

I tried to replicate and troubleshoot the issue on Sunday. When I opened the map with no one logged in, it loaded fine, all lighting and all layers were there, etc.

I had that one player log in again, and he had no issues.

So very strange. Can't replicate it so didn't bother posting...but just in case any of this matters here's another data point, albeit possibly completely unrelated.

[Moon Wizard]

We just pushed v4.6.1 that should resolve lag in certain situations (especially Auras and light effects). Please run a new Check for Updates, and let us know if you're still having an issue.

Regards,
JPG

[apeters89]

We just pushed v4.6.1 that should resolve lag in certain situations (especially Auras and light effects). Please run a new Check for Updates, and let us know if you're still having an issue.

Regards,
JPG

I still have problems with my cursor turning blue and buffering, the screen turning white, either as host in my game or playing someone else's campaign. I have not used Auras, so it must be something else.

I attached with FGU file to this email.

[Trenloe]

I still have problems with my cursor turning blue and buffering, the screen turning white, either as host in my game or playing someone else's campaign. I have not used Auras, so it must be something else.
It's been mentioned that auras functionality is built into the D&D 2E ruleset (I don't know the details if it is but see post #8 in this thread). I notice in the logs that at least one of your games was using the D&D 2E ruleset - have all of the games when you've experienced issues recently (since the bugfix earlier this week) been using the D&D 2E ruleset?

[apeters89]

It's been mentioned that auras functionality is built into the D&D 2E ruleset (I don't know the details if it is but see post #8 in this thread). I notice in the logs that at least one of your games was using the D&D 2E ruleset - have all of the games when you've experienced issues recently (since the bugfix earlier this week) been using the D&D 2E ruleset?

Yes, I DM on Sunday evenings and play Wed in hosted server.

But, the problems still exist.

[Trenloe]

Yes, I DM on Sunday evenings and play Wed in hosted server.

But, the problems still exist.

As requestedin post #8:


Otherwise, if that new build doesn't help, we'll need a zipped copy of the campaign and the map in question.