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View Full Version : Returned to FG and my ultimate license is cancelled



Maleioch
October 23rd, 2024, 02:39
I just returned to reinstall FG. It's been some time since I last used the product (pre-unity) but I had an ultimate license (one time) version.
I logged into my account and it says my license has been cancelled. How can this be?

Trenloe
October 23rd, 2024, 02:44
I recommend reaching out to support directly at https://fantasygroundsunity.atlassian.net/wiki/spaces/FGCP/overview

Moon Wizard
October 23rd, 2024, 02:48
The only order on this FG account for a license was a FGC subscription during 2015-2016.

Did you perhaps buy on Steam? If so, you'll need to link your Steam account to your FG account, and then get your license key from the Steam library (Library->Home, then right-click on Fantasy Grounds VTT->Manage->CD Keys).

Or perhaps did you have more than one account?

Regards,
JPG

Maleioch
October 23rd, 2024, 02:54
The only order on this FG account for a license was a FGC subscription during 2015-2016.

Did you perhaps buy on Steam? If so, you'll need to link your Steam account to your FG account, and then get your license key from the Steam library (Library->Home, then right-click on Fantasy Grounds VTT->Manage->CD Keys).

Or perhaps did you have more than one account?

Regards,
JPG

I think you're right about Steam. I didn't remember getting it on steam but it shows that I purchased the ultimate license upgrade in 2016. I will try to link it.

Morenu
October 23rd, 2024, 13:30
let us know if that worked

Maleioch
March 9th, 2025, 16:08
This worked. Thank you. Unfortunately it looks like I missed the deadline to upgrade to Unity.

GunnarGreybeard
March 9th, 2025, 16:27
Not sure what you paid for yours but the previous "upgrade" for existing owners to go from FG Classic Ultimate to FG Unity Ultimate was $74.50. FG Unity Ultimate is available now for just $50.00 as a one-time purchase o you would still come out ahead by about $25 bucks.

Maleioch
March 9th, 2025, 18:24
Not sure what you paid for yours but the previous "upgrade" for existing owners to go from FG Classic Ultimate to FG Unity Ultimate was $74.50. FG Unity Ultimate is available now for just $50.00 as a one-time purchase o you would still come out ahead by about $25 bucks.

Ah, good to know. Guess all I missed was losing $25.

Jiminimonka
March 10th, 2025, 07:45
Welcome back!