View Full Version : Paid for FGUltimate but don't have it.
AbyssalWatcher
October 9th, 2024, 20:36
Hello, I just purchased a FG Ultimate subscription, which stated I'd get 3 months of ultimate for $9.99, I don't have the purchase on my account at all and I got no email confirmation. This has happened in the past as well which is a little frustrating. I was charged already. I paid using a card as a guest purchase through paypal because for some reason it wouldn't log into the paypal through the purchase link.
superteddy57
October 9th, 2024, 20:38
It would be best to reach out to support for account related issues. You can make a ticket here:
https://fantasygroundsunity.atlassian.net/servicedesk/customer/portals
WishX
October 10th, 2024, 00:12
I'm glad we could get it linked to your account and get you up and running. If you need anything else, please don't hesitate to contact us via the ticket portal.
TilStillPlays
October 15th, 2024, 16:19
I have the same problem
Zacchaeus
October 15th, 2024, 16:25
I have the same problem
The best advice is as given above and submit a support ticket. There's not much e can do on the forums.
https://fantasygroundsunity.atlassian.net/wiki/spaces/FGCP/embed/2506653705
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