Character token images disappearing

[Pieter]

I have been having the following issue for a few weeks now. Today I installed the latest update and the issue persists. Not only I have it, but my players as well. The issue is this:

If I have a map open with player character tokens on it, if nothing is done on the interface, after a while (a couple of minutes), all the character tokens disappear. The images ALSO disappear from the combat tracker. You can get the images back by simply zooming a bit on the map, though ONLY on the map. They are still gone in the combat tracker. However, as soon as I make a change in the combat tracker, they reappear.

It should be noted that you still see the green squares where the character tokens are supposed to be on the map. Also, other tokens do NOT disappear, only player character tokens. Not even tokens of enemies which are also in the combat tracker.

[LordEntrails]

Hey Pieter,
Can you tell us what ruleset? And does it duplicate with all extensions disabled or can you trace it to a specific extension that has the issue?
Can you also Compile Logs and attach them here? Thanks!

[Pieter]

I currently only use 5E ruleset, and I have had this happen both in Curse of Strahd and in Rime of the Frostmaiden.

I can see about the logs. I had it happen at the start of the session I just ran.

[Pieter]

Here are the console.log and network.log. I assume you want to see those. It happened before any players logged in. I don't know the exact time, but I was running the module for about 45 minutes before players logged on.

[LordEntrails]

Thanks.

I don't see much, but let's see if someone else can see something of a concern.

I'm assuming that the one extension you are running is a theme, can you confirm which extension?

[Pieter]

I use the D&D - Official theme.

[Pieter]

FYI, here is a screenshot of what it looks like when icons disappear. This is from Rime of the Frostmaiden. The map I added to the module. This took about 8 minutes from loading the module, opening the image, and opening the combat tracker, after which I did not touch it again. The time is not constant, though; I tried it again and it took over 10 minutes before it happened. Usually during play this is not a problem, as things get updated constantly. It is just... weird.

[Moon Wizard]

Both @pindercarl and I have seen the sporadically appear, but we have not been able to track down a reproduceable set of steps to make it happen to address the issue. It appears to be tied to the new composited portrait implementation that we did to support animated portraits, and possibly might be something specific in the Unity engine. It does not appear to be an error condition, so logs would not be useful if that's true.

If we can figure out a set of reproduceable steps, then we can hopefully get a better idea of what is happening and see about resolving the issue. If you figure out any steps to reproduce, that would be very useful.

Regards,
JPG

[LordEntrails]

Tp follow on Moon's comment. Perhaps you could share the token files themselves? I wonder if it might be only for a certain file type or file encoding.

[Pieter]

They are all portraits that are in the portraits folder. They are all PNG files (of varying sizes, but all square). I can share them all if you like. I have attached one.

[pindercarl]

They are all portraits that are in the portraits folder. They are all PNG files (of varying sizes, but all square). I can share them all if you like. I have attached one.

Thanks, Pieter. I've been able to reproduce the bug.