can anyone help me with a constant FG crash

[Kermit1013]

sorry, I don't have a log for this crash yet (if anyone can link me where to find it/how to do one, I'd appreciate it) - I'm running FG Unity Ultimate on a PC, and for the last 3 weeks, I've been getting a crash with this image popping into the center screen for a bit, trying to load, and then crashing. Also, curiously, this time around, seemed to crash all of my web browsers, but didn't crash out discord. Dunno if that makes any difference..

59232

we'll see if this works - I've updated several times, including a forced update - my only guess is that perhaps one of my custom assets might be crashing things, and/or the possibility of the theme (gothic) breaking it? but, it runs fine, sometimes for an hour or so, before crashing - any help would be greatly appreciated

[Moon Wizard]

Some thoughts and things to try:

* If it's crashing your web browsers too, I would be concerned that it might be a video driver issue. Make sure you have an updated video driver.

* Do you have specific steps in a specific campaign that cause a crash? (I seem to see a map open in the background.) If so, can we get the campaign folder zipped up as well as any custom images used in that map?

* We may be able to get more information out of the Unity engine log after a crash. It's located on Windows OS at
%USERPROFILE%\AppData\LocalLow\SmiteWorks\FantasyG rounds\Player.log

Regards,
JPG

[Kermit1013]

thanks for the reply

Re:video drivers - current and still crashing

re:specific steps - not as near as I can tell so far - program seems to run fine for about an hour, then hangs up for a period of time (little rotating blue circle thing), then crashes to the image above - however, I haven't always been able to notice immediately when it starts hanging up (as I'm often talking and not manipulating anything in FG on my end) so it's possible it's tied to specific actions being taken by other players and I just don't notice...

EXCEPT - I turned off themes (been using the gothic one) this time around, and it still hung, then crashed, but did not pop up the image above (forcing the image above however, might be related to trying various commands in FG while it's hung up on the little blue rotating circle - this time around I didn't touch anything in FG or on my desktop at all, and it just crashed to desktop all on it's own after a couple of minutes)

I'm not sure about the player LOG - I don't know if my FG is making a log when it crashes like that...I did find these player files in the above referenced location if they help but these are the only 2 files in that location

[Moon Wizard]

I couldn't find anything specific in the logs related to a crash. Usually, if the engine errors out, then the error is saved to the log before it exits. The only time I've seen it not is if there is a problem in the driver or hardware (graphics or memory) or you run out of application memory due to the amount of stuff loaded.

There was one warning related to the graphics driver being set to override application settings for VSync; so make sure that your graphics driver is not set to override any application graphics settings (frame rate, vsync, etc.)
https://forum.unity.com/threads/direct3d-detected-that-using-refresh-rate-causes-time-drift.1218327/

* Are you using pre-built store adventures; or are you sourcing your own graphics? If your own graphics, then how big are the images? (file size and resolution (width and height))

* We may need to get a copy of your zipped up campaign folder with any custom graphics in order to see what might stand out as a possible culprit.

Regards,
JPG

[Kermit1013]

so, I did get to track (through task manager) mem usage during a crash - cpu usage went down to zero, and mem usage shot up to like 80 something percent of my 32gb memory - so yah, there might be a memory call issue of some kind - except, it didn't happen being attached to any specific image - I had the same background map up the whole time, no linked images immediately related to the crash - I do own (and use) several of the custom dice image packages that I bought from FG - they've never caused this problem before, but that *could* be a thing - but again, there doesn't seem to be any specific action that triggers the crash - it just seems to crash after a period of time

I've gone through and created a fresh graphics profile for FG which is not overriding any vsync, although the setting beforehand wasn't supposed to be overriding vsync either so...there's that. I do use a gsync monitor, which is supposedly a variable vsync option - i have no idea how that interacts with FG, but I've been running the same gsync monitor for the last couple of years and this problem started about 4 weeks ago. I've also checked to make sure that I'm not limiting any frame rate commands either - I'I ll keep an eye on that and see if I caught all the instances where that's an option

I am using a TON of custom resources, some of which I've created IN fantasy grounds, others I've imported - if you think checking my campaign assets is the next step, just tell me what to look for and I'll go through them

also, is there any chance that a total re-install of FG might solve the problem? haven't tried that yet...I'm not eager to backup all my campaign assets, reinstall everything, and then chase down all the dumb hidden folders to put all the campaign assets back in, but I'll do it if it's even likely to fix the problem

[Moon Wizard]

A total re-install is unlikely to change anything. Given that you are using custom resources, my guess is that you have some very large resources (dimensions) that are overloading the graphics card memory.

Within your campaign folder, it contains any custom images that you added to this specific campaign.
Within your FG data folder, it contains any custom images, custom tokens or custom portraits usable by any campaign.

You should do a review of any custom art assets you are using to see if any exceed that recommended sizes for assets:
Images (map): 4Kx4K; 2MB size
Images (non-map): 2Kx2K resolution; 1MB size
Tokens: 100x100 to 400x400 (depending on size of creature portrayed) (Most grids are 50x50; so most are shrunk anyway)
Portraits: 100x100 (anything larger is just shrunk anyway)

My guess is that you have some very large assets (resolution-wise) in some of your folders.

Regards,
JPG

[Kermit1013]

well, I can't imagine why map images are overloading my gtx 4080 with 16gb memory, but on the off chance you're right, I've gone through and pulled out a bunch of images that were WAAAAYYYY over the size limits you listed above. I'll be running game again today, I'll see if that fixed some things. Thanks again for all your help, and anyone else with suggestions/input is welcome to give me more ideas. I've sunk a lot of time AND money into FG, and so far it's been a fantastic program, but this is causing a serious hitch in my ability to run game and I'd love to get back to the smooth waters

[Trenloe]

...I can't imagine why map images are overloading my gtx 4080 with 16gb memory...
It's not about overloading your computer base computer, it's about overloading Fantasy Grounds and the software platform that Fantasy Grounds runs within (Unity). Smiteworks provides recommendations for a reason, and the first step in troubleshooting crashes/overloading of an application is to check if those recommendations are being pushed beyond what's advised... especially if anything is way beyond those recommendations, which it seems is the case. This may not be the reason you're having issues, but it's a good place to start in troubleshooting...

[Kermit1013]

thanks everyone for all your help so far - still crashing, but here's the update after another game with the same problem

went through and found all the image files over 2mb and pulled them out of the campaign assets folder (and stuck them in another folder for later) - program was "vaguely" more stable - instead of crashing several times and dumping everyone when it crashed, instead, each individual player crashed at different junctures over the course of a 5 hour run - my own session crashed once around hour 4, but every one of my players had been crashed out, one by one, up to that point

however, one of them did manage to get a crash log screeny if that helps

anyway, pulling the oversized files does seem to have helped...ish...but hasn't eliminated the core problem as near as I can tell

[Moon Wizard]

In the future for the logs, please hit the Compile Logs button and provide the resulting zip file. We need the details from the logs in order to decode the results.

Regards,
JPG

[Moon Wizard]

Also, what is the total file count and total file size of the files currently in your FG data folder under the "images" and "tokens" subfolders?

Regards,
JPG