Fantasy Ground updater not launching

[vaughnlannister]

Dear all,

On mac, when starting Fantasy Grounds - by pressing check-for updates.
The updater won't launch.

[Trenloe]

Refer to the "Mac: App or Updater Do Not Run After Update" troubleshooting article in the FG Wiki: https://fantasygroundsunity.atlassian.net/wiki/spaces/FGCP/pages/2108456961/Mac+App+or+Updater+Do+Not+Run+After+Update

[vaughnlannister]

Thanks Trenloe, it's working again.

Opening the fantasy grounds updater manually worked and its updating :)

[father0fnine]

That article you linked says you guys are still looking into a cause. I thought I'd tell you what happened when I checked the log. The log wiped when I restarted the update so I can't include it but it gave me a "waiting for engine to close" type message a few times and then timed out. I found the engine and manually closed it. Restarted the launch screen, did the update and it went through. After the update, I was able to go back in and run the update again from the launch screen.

[Trenloe]

That article you linked says you guys are still looking into a cause. I thought I'd tell you what happened when I checked the log. The log wiped when I restarted the update so I can't include it but it gave me a "waiting for engine to close" type message a few times and then timed out. I found the engine and manually closed it. Restarted the launch screen, did the update and it went through. After the update, I was able to go back in and run the update again from the launch screen.
Thanks for the info! Hopefully that'll help the FG devs provide some improvements around this.

[phirismi]

forgive me I love D&D but I am not very computer literate. I'm having a similar problem with updater on my macbook. How do you open the updater "manually"?

[damned]

Welcome phirismi - follow the instructions in the link Tenloe posted

[vaughnlannister]

Press cmd + space, then type in FGUpdaterEngine and launch it. Then press update when the updater has launched

[Basiliv]

The chmod command fixed the Updater issue for me, thanks!

But FYI to help with your troubleshooting, here's what the console.log says when I click Check for Updates:

[6/30/2023 10:25:55 AM] FGU: v4.4.1 ULTIMATE (2023-06-22)
[6/30/2023 10:25:55 AM] OS: Mac OS X 10.15.7
[6/30/2023 10:25:55 AM] GRAPHICS: Intel(R) Iris(TM) Plus Graphics : 1536
[6/30/2023 10:25:55 AM] UI SCALE: 1
[6/30/2023 10:25:55 AM] USER: Basiliv
[6/30/2023 10:25:55 AM] Launcher scene starting.
[6/30/2023 10:26:00 AM] [ERROR] StartUpdate: System.ComponentModel.Win32Exception (0x80004005): Access denied
at System.Diagnostics.Process.StartWithShellExecuteEx (System.Diagnostics.ProcessStartInfo startInfo) [0x00102] in <2fe115660d9c47728edff248f3625297>:0
at System.Diagnostics.Process.Start () [0x00032] in <2fe115660d9c47728edff248f3625297>:0
at (wrapper remoting-invoke-with-check) System.Diagnostics.Process.Start()
at JHPKLOLCIAF.GKBKLOJFOBO (System.Boolean AGCBMLGFKMJ) [0x0009a] in <ead10a9f8846484480bef4fc69bcaebd>:0
[6/30/2023 10:26:00 AM] NETWORK STATUS: [Error]
[6/30/2023 10:26:00 AM] Launcher scene exiting.

[Ron Lumsden]

Press cmd + space, then type in FGUpdaterEngine and launch it. Then press update when the updater has launched



Hello,
ummm im also less than tech savvy! I tried the Command + Space and all hat did was launch Siri ?

[Moon Wizard]

Open Terminal application; and run this command.



chmod -R +x "/Applications/SmiteWorks/Fantasy Grounds/FantasyGroundsUpdater.app"


Regards,
JPG