Demo Version Won't Log In

[Errigour]

Hey I made an account with FG to try out the demo version but It wont even log me in, the demo version is hung at Logging In. Am I doing something wrong?

[Laerun]

The lobby server was down for a short time.

[Moon Wizard]

That shouldn't have affected logging in to the FG web site (different web servers).

If you are still having issues, please reach out to Help->Support in the menu at the top of the web site, so that the support team can review your account and see if anything is causing an issue.

Also, you may want to check to make sure that the firewall software on your operating system (i.e. Windows Firewall for Windows machines) is specifically allowing FGUpdaterEngine.exe to access the Internet. If it is blocked, it will not be able to verify login nor update files.

Regards,
JPG

[Errigour]

Also, you may want to check to make sure that the firewall software on your operating system (i.e. Windows Firewall for Windows machines) is specifically allowing FGUpdaterEngine.exe to access the Internet. If it is blocked, it will not be able to verify login nor update files.


Hey what port should be opened then so I can try allowing it through my firewall?

[Moon Wizard]

It's not a fixed port. The updater makes an ongoing request on a random port, just like a web browser. It is not a port listener application.

Regards,
JPG

[Errigour]

Anyone here know how to enable access with firewalld on linux?

[damned]

Anyone here know how to enable access with firewalld on linux?

Set your campaign up as LAN and it will use UDP port 1802.
Allow access to UDP 1802 from all sources and that should be all you need.
Something like this -


firewall-cmd --permanent --zone=public --add-port=1802/tcp

[Moon Wizard]

The OP user's issue was with the FG updater accessing the web site for login verification which requires an outgoing HTTPS request, that appears to be getting blocked. As far as I know, outgoing requests are on ports randomly generated by OS networking stack.

Regards,
JPG

[Errigour]

Yea it's weird I have no idea why it won't work, my web browsers works fine, I don't see why the updater won't work on openSUSE tumbleweed. I contacted support and they said there was no issue on thier linux os kabuntu so idk what the problem is maybe something to do with libssl maybe i have to install ssl or something i will check yast..

[damned]

Sorry! I didnt read that very well.

Yes - connections will be FROM a random TCP port TO your licensing server on TCP443.
If you are able to browse HTTPS webpages then you should be able to reach the AUTH servers.
Windows Firewall often has rules that block/allow by application (as well as Port) but I have never done that on Linux - only by Port and Source/Destination.

[Errigour]

I think it should be working and it's not maybe there are root privlages or something required idk oh well I'll try it some other time maybe, thanks for the patience with me.