Just hit update and getting - Failed to initialize player

[Klandare]

I am getting an error when trying to start FGU with this:

Failed to load PlayerSettings (internal index #0).
Most likely data file is corrupted, or built with mismatching
editor and platform support versions.


I had just bought the dice packs and a module and hit the update button; now FGU will not even open (never even got it reopened to get into a campaign).

Anyone else having this issue?

[Zacchaeus]

What operating system are you using?

[Klandare]

i am running Windows 10 Home Version 21H2

[Zacchaeus]

Make sure that your antivirus hasn't quarantined FGU. Some advice on creating exceptions in your AV here https://fantasygroundsunity.atlassian.net/wiki/spaces/FGCP/pages/1303052290/Whitelisting+or+Creating+Exceptions+for+Antivirus+ Applications

[Klandare]

I added in those exclusions but nothing had been quarantined.

I have been running this way for a long time with no issue and this just came up today. The dates are many of the files in the FGU directory are from 6/8/2022 or earlier with the exception of FantasyGroundsUpdater.log being from today.

I can run the updater and it seems to go fine; but the if I try to Launch even from the updater one I get that same error.

[Zacchaeus]

Can you try re-installing FGU. Sounds like a file is missing somewhere. If it were in a campaign then I'd suggest that you revert to an earlier save but if you can't get FGU to load then something is amiss with the installation.

[ddavison]

What is the file size and date for FantasyGrounds.exe in your C:\Program Files\SmiteWorks\Fantasy Grounds folder?

You might try deleting it and manually running the FantasyGroundsUpdater.exe from that same folder.

[Moon Wizard]

Also, did you install to the default application folder, or somewhere else? (C:\Program Files\SmiteWorks\Fantasy Grounds\)

If you delete FantasyGrounds.exe; you should also delete "FantasyGrounds_Data" folder, "MonoBleedingEdge" folder, UnityCrashHandler64.exe, and UnityPlayer.dll.

I think Doug was trying to save you time on full uninstall/reinstall; but if you do it that way, you need to delete all the main app files.

Regards,
JPG

[Klandare]

I have the program installed in the default location but on the D: drive.

If I do delete those files and then reupdate; is there risk to my campaigns? Should I be copying my campaigns out (and like modules and extensions since I have many) to ensure I don't lose anything? I know those get put into a different directory section.

[Griogre]

There should not be any risk to your campaigns (though it's never wrong to make a back up first if you have not done one recently). You are just deleting some program files so the updater will download them again - replacing any of them that may have become corrupt.

[ddavison]

Check the settings in the updater for the location of your Data Folder. You can make a backup copy of this for safe keeping.

Your data folder and program folders should be separated into different folders.

[Klandare]

getting rid of those files and then running the updater fixed it.

[ddavison]

Great. Sorry for the trouble.