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View Full Version : Free client not connecting to ultimate client after 4.30 update on both



Mytherus
October 18th, 2022, 22:06
RESOLVED: Please don't waste troubleshooting time on this. Thank you for reading.

(Issue was , from what I could tell, I believe Windows 11 update on my laptop reset the firewall settings. I reset them and then it worked. I assume that was it since I didn't do anything else significant).


I have two accounts my "real one" that has all my purchases tied to it (and its quite a lot these days) -- this account is also Ultimate license. Then I have a free license that I sign in on a 2nd computer and its strictly for testing to see a players perspective of things.

Both FGU copies are updated to 4.3.0 .

Never had issues with the free client connecting to the ultimate one, and I've had this arrangement for years now.

I verified the password three times and my GM name, Ultimate is set for Cloud / Public.

No network issues on my network both computers can ping each other, and the external IP of the ultimate FGU host is pingable by the FGU free account.

I sign in on the free account it looks normal saying Attempting resolved connection to (IP info)... but after 25 minutes (actual minutes also not its really 2 minutes and I'm just saying its 25 to be dramatic)..its still trying, it doesn't even kick out to ask for the password if I set a purposely bad password on it.

Questions

1. At some point in the past when I'm taking the 2nd computer with me I switched it to the ultimate account, then I switched it back to the free one. I notice when I update the free one it says 'found 19 purchases" --- so I've NEVER not even one time bought a single purchase on the free account. Is it possible remnants from when I had it using the Ultimate account are lingering and that could be causing the issue?

2. Related to question 1 -- is there a way to reset the client (assuming there's config files stored locally on my machine) ? I don't know if there's some .ini type file or similar that holds any purchase data info.

(or do you think if I just uninstall FGU entirely, reboot and just re install fresh copy of FGU might help?)

Thanks.

Luckily my game isn't until Friday, but I hope I get this fixed by Thursday to not rush things...

Zacchaeus
October 18th, 2022, 22:39
Such issues are usually either anti virus related or networking related. Here's a couple of troubleshooting articles https://fantasygroundsunity.atlassian.net/wiki/spaces/FGCP/pages/1303052290/Whitelisting+or+Creating+Exceptions+for+Antivirus+ Applications and https://fantasygroundsunity.atlassian.net/wiki/spaces/FGCP/pages/1981349889/Network+Troubleshooting

As regards the purchases question you'll see those if you go to the store and click on the store dropdown and go to order history. Purchases are tied to your account so it won't matter what license you have it will still show purchases if you bought stuff using that account.

Mytherus
October 18th, 2022, 23:19
This issue is resolved. Thank you.

I guess Windows 11 (my 2nd computer was just upgraded to Windows 11, the main one has been windows 11 for a short while) reset something with the firewall settings.

I did the clear/reset to them and now it connects just fine.

Thank you.