player crashing

[wakhere]

hi, im running unity ultimate. pathfinder PFPRPG
my players are running demo version.
i run with six players....5 are okay.
but one of my players crashes out many times during each session.
13 times over 5 hours at last sesh.

what can i do to find out what his problem is....can i get a fault log on my end or do i have to ask him to copy something to me.
if so what....

this problem has got worse the higher level my players are.ie, more effects in play etc.
so i expect its a memory problem or maybe bandwidth....

but realy im just afetr a clue.

any thoughts. ?

[LordEntrails]

Sounds like they are running out of memory on their computer. What operating system are they using (Windows x? Ma?, 32 bit or 64 bit?) and how much RAM does their computer have? What does the process manager say their process size for fantasygrounds.exe run t? Does it often peak at the same point when crashing? Have you cleanup what you have shared with the players? i.e. remove old unused images and other shared records they no longer need?