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Primitve
September 7th, 2022, 20:18
Hello everyone. I've recently installed FGU on a new computer and during sessions I'll end up crashing multiple times for no apparent reason. Does anyone know what is causing this? I've attached by logs.

Moon Wizard
September 7th, 2022, 20:35
I'm not seeing any crashes in your logs; but I am seeing disconnects.
[9/1/2022 8:59:11 PM] Noble Connect [2369283]: Socket receive operation was interrupted, likely due to the socket being closed

This is an indication that something between your machine and the GM machine is killing the connection. If it's only happening to you and not to other players, then it is probably something specific to your network setup. Unfortunately, since it is something happening outside the application, we do not get any information on what caused the connection to be killed, or any way to know what exactly is causing the issue.

It can be several different things, such as security software installed on your machine killing the connection (firewall, ad filtering, parental control, etc.); or settings on your router (SPI filtering, ad blocking, parental control, quality of service, etc.). We have a troubleshooting article that helps provide ideas to check.
https://fantasygroundsunity.atlassian.net/wiki/spaces/FGCP/pages/1981349889/Network+Troubleshooting

Regards,
JPG

Primitve
September 7th, 2022, 20:46
Thank you for the help. FGUUpdateEngine wasn't in the list of allowed programs on my firewall but I just added it, hopefully that will fix the issue. Will ask other players and the GM to compile logs if it happens to them; presumably if other players are also having connection issues it might be on the GM's end.