recook0769
May 20th, 2022, 14:51
Hello Smiteworks. It has been suggested that I post here, so here goes.
I purchased the Fantasy Grounds Classic game. A couple of months later, Unity came out and I was offered a discount so I purchased Unity since it was the platform of choice going forward. Six days ago, I upgraded my Unity to Ultimate. I have a number of players, a couple of them financially unable to buy their own version. So, I have multiple licenses. (I know that Classic and Unity are not compatible, that is not happening.) In our group's first test-run last night, I opened up my campaign and went through the process of getting my seven players logged on using their new Unity DEMO accounts. One player got in and everything was great. Player number two, my son who lives with me, is unable to do anything with his Unity DEMO. He can attempt to log into other games. It blocks him and says he needs a password or that they have reached the number of DEMO accounts. Unfortunately, he gets nothing when trying to enter my campaign. It just gives the info, attempting to connect. We finally, after several tries, left it running to see if it was just slow. After about twenty minutes of not connecting we gave up. I never was notified that he was attempting to enter. He gave up and number three attempted to log on. I still have one in and he was unsuccessful as well. So, number one signed in from Austin Texas, to me in Atlanta, Georgia. Number three, in Houston, Texas, tried to sign in. He received a message that we had reached the limit of DEMO accounts playing. No one else could log in. Number one logged out and number three logged in. Successful. Now number one can't log back in, getting the message about too many DEMO accounts. I logged out and confirmed which KEY I was using, it didn't matter. I'm at a loss for what I need to do.
I've received help in the past, thanks to both MaggiusDel and Aussie Hope for that. You have a really great and helpful community. I usually don't need a lot of help, but there's a pretty steep learning curve here and I apologize for having to ask, especially if this is something routine that I missed.
I purchased the Fantasy Grounds Classic game. A couple of months later, Unity came out and I was offered a discount so I purchased Unity since it was the platform of choice going forward. Six days ago, I upgraded my Unity to Ultimate. I have a number of players, a couple of them financially unable to buy their own version. So, I have multiple licenses. (I know that Classic and Unity are not compatible, that is not happening.) In our group's first test-run last night, I opened up my campaign and went through the process of getting my seven players logged on using their new Unity DEMO accounts. One player got in and everything was great. Player number two, my son who lives with me, is unable to do anything with his Unity DEMO. He can attempt to log into other games. It blocks him and says he needs a password or that they have reached the number of DEMO accounts. Unfortunately, he gets nothing when trying to enter my campaign. It just gives the info, attempting to connect. We finally, after several tries, left it running to see if it was just slow. After about twenty minutes of not connecting we gave up. I never was notified that he was attempting to enter. He gave up and number three attempted to log on. I still have one in and he was unsuccessful as well. So, number one signed in from Austin Texas, to me in Atlanta, Georgia. Number three, in Houston, Texas, tried to sign in. He received a message that we had reached the limit of DEMO accounts playing. No one else could log in. Number one logged out and number three logged in. Successful. Now number one can't log back in, getting the message about too many DEMO accounts. I logged out and confirmed which KEY I was using, it didn't matter. I'm at a loss for what I need to do.
I've received help in the past, thanks to both MaggiusDel and Aussie Hope for that. You have a really great and helpful community. I usually don't need a lot of help, but there's a pretty steep learning curve here and I apologize for having to ask, especially if this is something routine that I missed.