Module loading issues.

[firaja]

I can't seem to load any of my dm's modules. Despite the other players being able to. I've checked my firewalls, uninstalled and installed twice, and made a new account and I can't get it to load the modules. Any Ideas? Any help would be much appreciated!

[LordEntrails]

Welcome, sorry you are having problems.

A few things;
First, try to get logs from your DM and yourself at the same time, 10 minutes or so after you try to load one of there modules.
Second, what exact behavior are you seeing? How long are things taking?

Some more question :)
What operating system are you using?
Have you checked the system logs for any errors?
Have you checked the folder permission on your FG Data directory?

[firaja]

Alright I'm going to do the logs suggestion when dm gets online. And the behavior is that the srd and basic manuals for 5e load immediately, but none of the others load at all. That is after giving it time as well. As for operating system, I just up(de)graded to windows 11. I can imagine that being a problem, because I was able to load all of the modules from a previous campaign. However I can't clearly recall if I had gotten windows 11 before or after doing that. No error logs on my side, just that the file request was made. No response afterwards from the system. Will get back to you after checking fg data directory permissions.

[firaja]

Hopefully these logs help if anyone is ok to look at them.

[firaja]

Alright I'm going to do the logs suggestion when dm gets online. And the behavior is that the srd and basic manuals for 5e load immediately, but none of the others load at all. That is after giving it time as well. As for operating system, I just up(de)graded to windows 11. I can imagine that being a problem, because I was able to load all of the modules from a previous campaign. However I can't clearly recall if I had gotten windows 11 before or after doing that. No error logs on my side, just that the file request was made. No response afterwards from the system. Will get back to you after checking fg data directory permissions.

I also checked folder permissions and all are checked except special permissions and i couldn't find a way to change that if that's what i need to do.

[Moon Wizard]

If you look at the console.log files on both the GM and the player side, you'll see this sort of thing:

* The player client sends a file request (NETWORK SEND FILE REQUEST)
* The GM client receives a file request (NETWORK RECV FILE REQUEST)
* The GM client sends the requested file (NETWORK SEND FILE)
* The player client does not receive the files at all.

This means that something on the network of either the GM or player is blocking the file send after it leaves the GM client, but before it reaches the player client. File blocking is almost always (95+%) related to some sort of security software or Internet router security setting that is specifically blocking certain types of files from being transferred (router SPI filtering, router traffic throttling (QoS or other), router parental blocks, router ad blocking, software ad blocking, software parental blocks, etc.).

If the issue occurs for all players, then it's typically related to a setting on the GM machine or network. If other players are connecting just fine and it's only one player affected, then it's typically related to a setting on the player machine or network.

Since you mentioned that it's only not working for you, I would review the Network Troubleshooting FAQ to help you review settings on your Internet router or machine that might be blocking download of certain types of files (i.e. usually images).
https://fantasygroundsunity.atlassian.net/wiki/spaces/FGCP/pages/1981349889/Network+Troubleshooting

Regards,
JPG

[firaja]

Hey so returning with a fresh mind we tried a hotspot on my end and I still couldn't load any modules. And I have given full permissions to the application and checked my internet settings and nothing is deliberately halting the files from coming to me on my end. Are there any other possibilities?

[Zacchaeus]

Have you tried in a new campaign without extensions? I doubt that extensions would have an impact but it's a good idea to eliminate the possibility. Try also with minimum shared content (say the PHB only to start with), and then get the DM to add more one book at a time. Looking at the log files your DM has shared a lot of duplicate stuff like the SRD and basic rules which aren't needed if you have the PHB.

Without viewing the log files again it's hard to say what the problem is (and the logs won't actually show why you aren't getting the files - just that you aren't getting them). You don't say either what your router or ISP is doing. Some router settings )like flood protection for example) will limit file transfers and some ISP 'security' software will also do similar things.

[firaja]

Yeah we've gone through and tried what you suggested, and to no avail. I also looked into my isp and such and found I don't have any of those settings on. (or I can't turn it off cause it seems to be unfindable..) I'll call my ISP directly to try, but as I said I tried hotspoting from my phone and it still didn't work. :/

[Zacchaeus]

If you have eliminated your ISP and router then that really only leaves something on your computer such as anti virus software or anti malware programs or maybe even ad blockers.

It's strange that some things get through and others don't That very much sounds to me like flood protection or some form of throttling. But I'm no expert in networking issues.

[firaja]

so after further inspection somehow i can load modules in other campaigns, but could this be that it's a public connection?

[Zacchaeus]

No, that has no bearing on the situation.

What OS are you and the DM using?

[katzemuk]

Was this issue resolved?
Any hint on how it was solved?

We're having what seems the exact same issue, and we run out of ideas to debug or fix the issue.
Until two weeks ago, everything worked fine, and no change to our environments for what we know.

Only one player, in two consecutive sessions, couldn't receive files. Or better, it would take 4-5 minutes to do anything, and the logs show how the file was received long after it was requested.
Same things for actions like throwing a dice.
The networks of both the GM and player works fine for other apps

The player tried several things:
- switch to a mobile hotspot from the broadband
- reinstall FGU
- clear the cache
- restart the router and the PC
- disable any antivirus and firewall
- also restarted the GM client several times

The network logs are full of errors. It seems the player's client would keep trying to reconnect, binding the channel, for no apparent reason.

The player logs for example:



[7/27/2022 9:15:21 PM] Noble Connect [15617]: Socket can not send [::1]:57331 -> [2a03:b0c0:2:f0::ea:c001]:3478
Tentativo di operazione del socket verso una rete non raggiungibile.

....

[7/27/2022 9:15:28 PM] Noble Connect [23340]: Received CREATE_PERMISSION ERROR RESPONSE [19ed8dd1cb886ae399d4cc1e] (401): Unauthorized
....
[7/27/2022 9:15:29 PM] Noble Connect [23816]: Bridge created for peer [[2001:9b1:40fd:ee00:6c6a:60d4:99d2:3f68]:54511, ] with local endpoint: [127.0.0.1:59269, [::1]:59270]
[7/27/2022 9:15:29 PM] Noble Connect [23830]: Handle response from [2a03:b0c0:2:f0::ea:c001]:3478 at [2a01:e11:3008:8240:b8a0:7479:4bb2:c0ad]:57328
[7/27/2022 9:15:29 PM] Noble Connect [23830]: Received CHANNEL_BIND SUCCESS RESPONSE [7930cc7c769996634a7eb307] from [2a03:b0c0:2:f0::ea:c001]:3478 at [2a01:e11:3008:8240:b8a0:7479:4bb2:c0ad]:57328
[7/27/2022 9:15:29 PM] Noble Connect [23830]: Sending CHANNEL_BIND REQUEST [7fb1dc3532925b88ef5b46c6] from [2a01:e11:3008:8240:b8a0:7479:4bb2:c0ad]:57328 to [2a03:b0c0:2:f0::ea:c001]:3478
[7/27/2022 9:15:29 PM] Noble Connect [23871]: Handle response from [2a03:b0c0:2:f0::ea:c001]:3478 at [2a01:e11:3008:8240:b8a0:7479:4bb2:c0ad]:57328
[7/27/2022 9:15:29 PM] Noble Connect [23871]: Received CHANNEL_BIND SUCCESS RESPONSE [8315fbd065fbc9eef3a6d3e0] from [2a03:b0c0:2:f0::ea:c001]:3478 at [2a01:e11:3008:8240:b8a0:7479:4bb2:c0ad]:57328
[7/27/2022 9:15:29 PM] Noble Connect [23871]: Sending CHANNEL_BIND REQUEST [2fd0e5f48cb903f6f3591b45] from [2a01:e11:3008:8240:b8a0:7479:4bb2:c0ad]:57328 to [2a03:b0c0:2:f0::ea:c001]:3478
[7/27/2022 9:15:29 PM] Noble Connect [23911]: Handle response from [2a03:b0c0:2:f0::ea:c001]:3478 at [2a01:e11:3008:8240:b8a0:7479:4bb2:c0ad]:57328
[7/27/2022 9:15:29 PM] Noble Connect [23911]: Received CHANNEL_BIND SUCCESS RESPONSE [9ebeda583c40e655d6c07469] from [2a03:b0c0:2:f0::ea:c001]:3478 at [2a01:e11:3008:8240:b8a0:7479:4bb2:c0ad]:57328
[7/27/2022 9:15:29 PM] Noble Connect [23912]: Sending CHANNEL_BIND REQUEST [3e173809efbb425add371d7f] from [2a01:e11:3008:8240:b8a0:7479:4bb2:c0ad]:57328 to [2a03:b0c0:2:f0::ea:c001]:3478
[7/27/2022 9:15:29 PM] Noble Connect [23952]: Handle response from [2a03:b0c0:2:f0::ea:c001]:3478 at [2a01:e11:3008:8240:b8a0:7479:4bb2:c0ad]:57328


And these are some examples of the GM's client:


[7/27/2022 9:15:29 PM] Noble Connect [1639426]: Sending CHANNEL_BIND REQUEST [7082309c07bc6c9fc21d3918] from [2001:9b1:40fd:ee00:6c6a:60d4:99d2:3f68]:54511 to [2a03:b0c0:2:f0::ea:c001]:3478
[7/27/2022 9:15:29 PM] Noble Connect [1639455]: Adding bridge for peer [2a01:e11:3008:8240:b8a0:7479:4bb2:c0ad]:57328 and
[7/27/2022 9:15:29 PM] Noble Connect [1639455]: Bridge endpoint: 127.0.0.1:59006
[7/27/2022 9:15:29 PM] Noble Connect [1639455]: Bridge endpoint: [::1]:55289
[7/27/2022 9:15:29 PM] Noble Connect [1639455]: Bridge created for peer [[2a01:e11:3008:8240:b8a0:7479:4bb2:c0ad]:57328, ] with local endpoint: [127.0.0.1:59006, [::1]:55289]
[7/27/2022 9:15:29 PM] Noble Connect [1639457]: Handle response from [2a03:b0c0:2:f0::ea:c001]:3478 at [2001:9b1:40fd:ee00:6c6a:60d4:99d2:3f68]:54511
[7/27/2022 9:15:29 PM] Noble Connect [1639457]: Received CHANNEL_BIND SUCCESS RESPONSE [7082309c07bc6c9fc21d3918] from [2a03:b0c0:2:f0::ea:c001]:3478 at [2001:9b1:40fd:ee00:6c6a:60d4:99d2:3f68]:54511
[7/27/2022 9:15:29 PM] Noble Connect [1639803]: Socket receive operation timed out
[7/27/2022 9:15:29 PM] Noble Connect [1639804]: Socket receive operation timed out
[7/27/2022 9:15:29 PM] [ERROR] Noble Connect [1639804]: Fatal socket exception: Cannot access a disposed object.
Object name: 'System.Net.Sockets.Socket'.
at System.Net.Sockets.Socket.ThrowIfDisposedAndClosed () [0x0001b] in <aa976c2104104b7ca9e1785715722c9d>:0
at System.Net.Sockets.Socket.ReceiveFrom (System.Byte[] buffer, System.Int32 offset, System.Int32 size, System.Net.Sockets.SocketFlags socketFlags, System.Net.EndPoint& remoteEP) [0x00000] in <aa976c2104104b7ca9e1785715722c9d>:0
at NobleConnect.Peer.ReceiveFromApplication (NobleConnect.Bridge bridge, System.Net.Sockets.Socket socket, NobleConnect.PaddedBuffer buffer) [0x00031] in <3ab94fb3bd744147a17d5931f6012cb3>:0
[7/27/2022 9:15:29 PM] [ERROR] Noble Connect [1639804]: Fatal socket exception: Cannot access a disposed object.
Object name: 'System.Net.Sockets.Socket'.
at System.Net.Sockets.Socket.ThrowIfDisposedAndClosed () [0x0001b] in <aa976c2104104b7ca9e1785715722c9d>:0
at System.Net.Sockets.Socket.ReceiveFrom (System.Byte[] buffer, System.Int32 offset, System.Int32 size, System.Net.Sockets.SocketFlags socketFlags, System.Net.EndPoint& remoteEP) [0x00000] in <aa976c2104104b7ca9e1785715722c9d>:0
at NobleConnect.Peer.ReceiveFromApplication (NobleConnect.Bridge bridge, System.Net.Sockets.Socket socket, NobleConnect.PaddedBuffer buffer) [0x00031] in <3ab94fb3bd744147a17d5931f6012cb3>:0
[7/27/2022 9:15:29 PM] Noble Connect [1639813]: No bridge found for peer: [2a01:e11:3008:8240:b8a0:7479:4bb2:c0ad]:57328. This may happen during connection and disconnection, and is safe to ignore. If it happens at other times it may be a bug.

....

[7/27/2022 9:15:50 PM] Noble Connect [1660272]: Bridge endpoint: 127.0.0.1:58971
[7/27/2022 9:15:50 PM] Noble Connect [1660272]: Bridge endpoint: [::1]:52524
[7/27/2022 9:15:50 PM] Noble Connect [1660272]: Bridge created for peer [[2a01:e11:3008:8240:b8a0:7479:4bb2:c0ad]:62123, ] with local endpoint: [127.0.0.1:58971, [::1]:52524]
[7/27/2022 9:15:52 PM] Noble Connect [1662379]: Sending REFRESH REQUEST [db1ded795d749b080814e9cd] from [2001:9b1:40fd:ee00:6c6a:60d4:99d2:3f68]:54511 to [2a03:b0c0:2:f0::ea:c001]:3478
[7/27/2022 9:15:52 PM] Noble Connect [1662408]: Handle response from [2a03:b0c0:2:f0::ea:c001]:3478 at [2001:9b1:40fd:ee00:6c6a:60d4:99d2:3f68]:54511
[7/27/2022 9:15:52 PM] Noble Connect [1662408]: Received REFRESH SUCCESS RESPONSE [db1ded795d749b080814e9cd] from [2a03:b0c0:2:f0::ea:c001]:3478 at [2001:9b1:40fd:ee00:6c6a:60d4:99d2:3f68]:54511
[7/27/2022 9:15:59 PM] Noble Connect [1669383]: Sending BIND INDICATION [5991da756845644aed5cc1ed] from 192.168.1.4:57990 to 109.255.33.118:61130
[7/27/2022 9:16:07 PM] Noble Connect [1677408]: Sending REFRESH REQUEST [f1536b9eadb02f1e74027e48] from [2001:9b1:40fd:ee00:6c6a:60d4:99d2:3f68]:54511 to [2a03:b0c0:2:f0::ea:c001]:3478
[7/27/2022 9:16:07 PM] Noble Connect [1677437]: Handle response from [2a03:b0c0:2:f0::ea:c001]:3478 at [2001:9b1:40fd:ee00:6c6a:60d4:99d2:3f68]:54511
[7/27/2022 9:16:07 PM] Noble Connect [1677437]: Received REFRESH SUCCESS RESPONSE [f1536b9eadb02f1e74027e48] from [2a03:b0c0:2:f0::ea:c001]:3478 at [2001:9b1:40fd:ee00:6c6a:60d4:99d2:3f68]:54511
[7/27/2022 9:16:18 PM] Noble Connect [1688559]: Sending BIND INDICATION [ebd739868c6080a960c9ea82] from [2001:9b1:40fd:ee00:6c6a:60d4:99d2:3f68]:54511 to [2a03:b0c0:2:f0::ea:c001]:3478
[7/27/2022 9:16:22 PM] Noble Connect [1692438]: Sending REFRESH REQUEST [47d80cbe1a529e8e99228aa9] from [2001:9b1:40fd:ee00:6c6a:60d4:99d2:3f68]:54511 to [2a03:b0c0:2:f0::ea:c001]:3478
[7/27/2022 9:16:22 PM] Noble Connect [1692467]: Handle response from [2a03:b0c0:2:f0::ea:c001]:3478 at [2001:9b1:40fd:ee00:6c6a:60d4:99d2:3f68]:54511


53774
53775

[Moon Wizard]

We have a network troubleshooting wiki page with suggestions for ideas on how to investigate these scenarios:
https://fantasygroundsunity.atlassian.net/wiki/spaces/FGCP/pages/1981349889/Network+Troubleshooting

The network logs will not be that useful to resolve issues where only content is blocked.
* The lines from the player client network logs are standard when setting up the peer-to-peer connection. Though, they do indicate that the player or GM network routers are so restrictive that it's being forced to use relay servers.
* The lines from the GM log indicate that the connection appears to time out and get dropped; which would indicate that something is closing or blocking the connection in the middle.

This usually indicates that some security software or ISP security router setting is blocking content. It could also be some sort of ad filtering software, packet filtering (such as router SPI firewall), or VPN software as well.

Regards,
JPG

[katzemuk]

We have a network troubleshooting wiki page with suggestions for ideas on how to investigate these scenarios:
https://fantasygroundsunity.atlassian.net/wiki/spaces/FGCP/pages/1981349889/Network+Troubleshooting

The network logs will not be that useful to resolve issues where only content is blocked.
* The lines from the player client network logs are standard when setting up the peer-to-peer connection. Though, they do indicate that the player or GM network routers are so restrictive that it's being forced to use relay servers.
* The lines from the GM log indicate that the connection appears to time out and get dropped; which would indicate that something is closing or blocking the connection in the middle.

This usually indicates that some security software or ISP security router setting is blocking content. It could also be some sort of ad filtering software, packet filtering (such as router SPI firewall), or VPN software as well.

Regards,
JPG

Thanks very much for this.

For future reference, we made many more tests and nothing worked.
Eventually, using a VPN on the player computer, seems to have resolved it.
We don't know the reason, but seems that there is some kind of issue between the connections of the GM in Sweden and the Player in Italy.