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View Full Version : Login and updates don't work.



ATN
March 26th, 2022, 21:25
I hit settings and nothing happens anymore. I also hit updates and nothing happens. Is this a known problem?

Zacchaeus
March 26th, 2022, 21:27
No. Can you still create or load campaigns?

ATN
March 26th, 2022, 21:30
I can still open Fantasy Grounds and Load but no login or updating.

Zacchaeus
March 26th, 2022, 21:32
I'd suggest that you reinstall - since something isn't firing correctly. Make sure also you have an exception in your antivirus software for FGU as well; just in case that's interfering.

ATN
March 26th, 2022, 21:34
KK I will try to reinstall it.

ATN
March 26th, 2022, 22:00
I reloaded but still, nothing happens when I try to use settings or update.

Zacchaeus
March 26th, 2022, 22:28
Can you upload your log files.https://fantasygroundsunity.atlassian.net/wiki/spaces/FGCP/pages/1242136781/How+to+Compile+Logs

One other thing you don't have any overlays active or any controllers attached to your computer which might be affecting your mouse activity?

Moon Wizard
March 27th, 2022, 00:40
It sounds like perhaps the Settings/Updater application is being blocked from running by some sort of security program on your system.

If you are on Windows and installed in the default directories, you can run the updater manually by going to the "C:\Program Files\SmiteWorks\Fantasy Grounds\" folder, and running FantasyGroundsUpdater.exe. If that doesn't work try going into the FGUpdaterEngine subfolder and running FGUpdaterEngine.exe.

Regards,
JPG