Crashing on Mac

[bking83485]

FGU is crashing on my Mac almost every time I run it. I am only using it to connect as a player to test things for my game. It's not like I am even running the full game.

I have no clue if this is something going with my Mac or FGU Anyone have an idea what might be going on? Any help would be appreciated.

Thanks.


FGU 4.1.16

MacBook Pro (2020)
OS Monterey 12.2.1
Intel Core i5
Intel Iris Plus Graphics 1536 MB
16 GB 3733 Hz LPDDR4X

[MostTornBrain]

I am running FGU 4.1.16 on a Macbook Pro (2019), on Monterey 12.3. I've been using FGU daily without issue (running two instances (GM and player) on my Mac to test player connections during extension development).

Can you share any details of if there seems to be a certain action you perform that causes the crash? Also, sharing the crash report with Smiteworks would likely help them identify the cause more easily.

Cheers,
Brian

[Trenloe]

@bking83485 sorry you're having issues. Can you please provide more information - exactly when does FGU crash? Do you get any error messages/windows?

Can you run FG long enough to collect the log files and post them in this thread? Details on collecting the logs are provided in the Wiki here: https://fantasygroundsunity.atlassian.net/wiki/spaces/FGCP/pages/1242136781/How+to+Compile+Logs

[bking83485]

Thanks. I did upgrade to Monterey 12.3 after my original post, but haven’t had a chance to try FGU again. I’ll see if I can find some time in the next day or two. It crashed yesterday when I logged in as a player to my game see LOS. Just starting to use it for my game. I literally had only one character opened on one map and I moved the token once or twice and the whole system crashed, not just FGU. I rebooted and tried again, twice, and the same thing happened. I will say I have had the same thing happen on the Mac while using Zoom. Wondering if it’s something with the graphics card or memory maybe? I’m not very good with any of that, so it is just a hunch.

[bking83485]

OK. Tried again, and my whole Mac crashed again. Here is what the Mac error report said:

panic(cpu 1 caller 0xfffffff0205bc550): macOS watchdog detected
Debugger message: panic
Memory ID: 0x6
OS release type: User
OS version: 19P4242
macOS version: 21E230
Kernel version: Darwin Kernel Version 21.4.0: Mon Feb 21 20:11:10 PST 2022; root:xnu-8020.101.4~1/RELEASE_ARM64_T8010
Kernel UUID: E6F1BA8F-E69D-3228-BA00-99812FF9CBEF
iBoot version: iBoot-7459.101.2
secure boot?: YES
x86 EFI Boot State: 0x16
x86 System State: 0x0
x86 Power State: 0x0
x86 Shutdown Cause: 0x1
x86 Previous Power Transitions: 0x10001000100
PCIeUp link state: 0x89473614
Paniclog version: 13
Kernel slide: 0x0000000018508000
Kernel text base: 0xfffffff01f50c000
mach_absolute_time: 0x15e75b693c
Epoch Time: sec usec
Boot : 0x623b1a4b 0x0003886c
Sleep : 0x623ce76c 0x0007d196
Wake : 0x623cf712 0x000c2a4f
Calendar: 0x623cfb6b 0x000861c9

Zone info:
Foreign : 0xfffffff0621b4000 - 0xfffffff0621c4000
Native : 0xffffffe000544000 - 0xffffffe600544000
Readonly: 0xffffffe0e6ba8000 - 0xffffffe133874000
Metadata: 0xffffffeb00a54000 - 0xffffffeb04bdc000
Bitmaps : 0xffffffeb02254000 - 0xffffffeb024c8000

CORE 0: PC=0xfffffff01fd43070, LR=0xfffffff01fd43070, FP=0xffffffeb10a3bf00
CORE 1 is the one that panicked. Check the full backtrace for details.
Compressor Info: 0% of compressed pages limit (OK) and 0% of segments limit (OK) with 0 swapfiles and OK swap space
Panicked task 0xffffffe3004d8628: 0 pages, 230 threads: pid 0: kernel_task
Panicked thread: 0xffffffe133f6e300, backtrace: 0xffffffeb048bb680, tid: 397
lr: 0xfffffff01fd12b08 fp: 0xffffffeb048bb6c0
lr: 0xfffffff01fd12890 fp: 0xffffffeb048bb730
lr: 0xfffffff01fe4ae64 fp: 0xffffffeb048bb7a0
lr: 0xfffffff01fe4a018 fp: 0xffffffeb048bb850
lr: 0xfffffff0203755fc fp: 0xffffffeb048bb860
lr: 0xfffffff01fd125ac fp: 0xffffffeb048bbbf0
lr: 0xfffffff01fd125ac fp: 0xffffffeb048bbc50
lr: 0xfffffff020e8f4c8 fp: 0xffffffeb048bbc70
lr: 0xfffffff0205bc550 fp: 0xffffffeb048bbca0
lr: 0xfffffff0205a9380 fp: 0xffffffeb048bbd00
lr: 0xfffffff0205af790 fp: 0xffffffeb048bbd50
lr: 0xfffffff0205ab1e4 fp: 0xffffffeb048bbdf0
lr: 0xfffffff0205a8a3c fp: 0xffffffeb048bbe70
lr: 0xfffffff020457578 fp: 0xffffffeb048bbea0
lr: 0xfffffff0202bbabc fp: 0xffffffeb048bbee0
lr: 0xfffffff0202bb39c fp: 0xffffffeb048bbf20
lr: 0xfffffff0203805a0 fp: 0x0000000000000000

[bking83485]

@bking83485 sorry you're having issues. Can you please provide more information - exactly when does FGU crash? Do you get any error messages/windows?

Can you run FG long enough to collect the log files and post them in this thread? Details on collecting the logs are provided in the Wiki here: https://fantasygroundsunity.atlassian.net/wiki/spaces/FGCP/pages/1242136781/How+to+Compile+Logs


I have the compiled logs in a ZIP file, but it doesn't seem to let me attach them here. Should I send them using the Customer Service wink in the WIKI?

[Trenloe]

I have the compiled logs in a ZIP file, but it doesn't seem to let me attach them here. Should I send them using the Customer Service wink in the WIKI?
Click the "Go Advanced" button to the bottom right of the reply pane and then you'll get extra options, including attachments, in the menu above the advanced reply pane.

[bking83485]

Here are two sets of logs. One after each crash. Thanks!

[Moon Wizard]

From the logs, I didn't see anything in the application itself that was crashing (and thus being closed by OS and generate an error in the logs); but it sounds like it's crashing the whole Mac, which usually means that there is a bad graphics driver (or some other driver) on the machine which is causing the whole machine to fail (or possibly hardware failure when the bad hardware is accessed). Since I'm not hearing a general outbreak of Mac issues, this seems like it might be something specific to the machine.

You could try uninstalling, making sure app folder is gone, and reinstalling; just to make sure it's not some sort of bad file install.
Also, you could try on another Mac, if you have one.

Regards,
JPG

[Lo Zeno]

Are you using your Mac with some kind of external monitor, or an external hub, or a docking station perhaps?

[bking83485]

Thanks. I’m limited in my knowledge of those things, but my gut feeling is that it is a driver or hardware like you describe. The Mac works flawlessly with any task or app that doesn’t require tons of memory / graphics. I don’ play video games, but i suspect the same thing would happen. Probably going to have to take it in. :-/

[bking83485]

Are you using your Mac with some kind of external monitor, or an external hub, or a docking station perhaps?

No. Just using the MacBook itself. Funny thing is that I just ordered a second monitor so I could have a nice display for both my MacBook and PC.