Repeatedly losing connection to cloud and immediately reconnecting?

[trashmonsterr]

I am hosting a D&D 5e game with an FGU Ultimate license. I am using an Ethernet connection on my laptop on Windows 10. I created a Public game with a password for the Out of the Abyss module, and a couple weeks ago my players were all able to connect and create characters without any issues.

However, now when I am hosting the game I get the message "Lost connection to the cloud service. Players may not be able to join game. Attempting to reconnect...", followed almost immediately by "Connection to cloud service restored". This happens every couple of minutes. It also still occurs even when no players are connected and I have no windows open within FG. The problem persists even after restarting my computer, checking my firewall and security settings, and confirming that FG is only using about 800 MB of memory and 5-6% of CPU while it's running.

Is there anything else I can do to try to resolve this issue, or is this a server-side issue that has nothing to do with my computer? When the disconnect happens all my players but one are kicked off and it takes them several minutes to reconnect, so I'm afraid we won't really be able to play while this issue persists.

I have attached my logs if needed (let me know if I did not do it correctly).

Thank you in advance for any help.

[Moon Wizard]

The challenge with these sorts of issues is that the root causes are almost always outside the application (which means that the application has no visibility into what might be causing the issue; and thus no way to log anything other than the disconnections).

It could just be intermittent Internet performance issues between Internet Service Providers. If it continues to occur on a consistent basis, I would look into settings on your security software on your machine and/or your Internet router to see if anything could be interfering.

Regards,
JPG

[Laerun]

Is there any chance that you might have an aggressive a anti-virus running, or maybe you might be pushing alot of accumulated data to your players? As your campaign grows, your data, usage and bandwidth might be taxed,especially for your players. If you have a hardware splitter on your incoming cable from outside, those can go bad and cause intermittent data signal loss and internet connection errors. They often burn up.

[trashmonsterr]

Is there any chance that you might have an aggressive a anti-virus running, or maybe you might be pushing alot of accumulated data to your players? As your campaign grows, your data, usage and bandwidth might be taxed,especially for your players. If you have a hardware splitter on your incoming cable from outside, those can go bad and cause intermittent data signal loss and internet connection errors. They often burn up.

I'm running Bitdefender and have added FG as an exception to security settings in about every place I could find, so I don't think it's Bitdefender, but I'll double check all my settings to be sure.

As for campaign data/size, this happened during our very first session of OotA- as in, I have made no changes or additions to the default module except adding one 50 x 50 px token image for my player to use. Unless it's possible for the module as packaged to be too big to handle. And at any rate, I get the cloud connection issue even when no players are connected.

I'm not super tech-savvy when it comes to hardware but I don't think there's a hardware splitter involved. My setup is just the router --> Ethernet cable --> my laptop. Although, your question does jog my memory: for our character creation session, I wasn't using the Ethernet cable, just WiFi, on the same router/network, and we didn't have any connection issues at all. I don't know if or why the cable might be the issue but that's the only thing I can think of that changed between the two sessions.

I am going to try leaving my game up and have my players connect with and without using the Ethernet cable to see if I get different results. I'm also going to check the router to see if there are any issues there (I'm renting and the property owners are the ones who set up the router/network so I just need to get in touch with them). I will report back with my findings. Thanks to everyone for the help.