Big Problem Sharing Maps

[Halgabron]

I've been having a recent issue with sharing maps on FGU v4.1.13

Been running a homebrew campaign for a while, happily importing maps from incarnate (modifying for LoS no drama) then have discovered that all newly imported maps are not visible to players - they get a black screen with their tokens on only.

Tried lots of things; removing tokens, re-sharing, removing extensions but no joy at all.

More worrying was that to check we swapped to another campaign, Dungeon of the Mad Mage & those maps are now not visible either - despite being visible when we played 6 months or so ago - & no changes to settings have been made.

Any help or suggestions as always please

Player view - 51150

[Halgabron]

5E ruleset btw everyone

[Sulimo]

Just a guess, but do the Players have a light source?

That looks exactly like they are missing some kind of light source.

As a test you could add a Torch to one of the players and test again.

Here is a guide (https://fantasygroundsunity.atlassian.net/wiki/spaces/FGCP/pages/1312784387/Adding+Lights+to+Maps+and+Tokens).

[Halgabron]

Thanks Sulimo,

They all had a light source, added from the effects but still nothing.

Even disabling the lighting didn't do anything to show the map

[damned]

Please unlock map and show a screenshot of GM view

[Halgabron]

Thanks damned, here y'go

51152

[LordEntrails]

Have you tried disabling lighting and LOS? Also, check that you have not added a Global Mask, next to last icon on the right.

[Halgabron]

Yes, both of those... & no Global Mask is on.

The weirdest thing is I mirrored the settings of a map the players 'can' see but they still get nothing.

[Trenloe]

Have one of the players click on one of their tokens on the map.

[LordEntrails]

Right click Revert Changes on the map?

[Halgabron]

Hello Trenloe,

Tried that & player can control their PC & move it but the map remains black - I can see it move on my map simultaneously, light source as well no issues. Players get nothing.

Sorry for delay, I'm on GMT

[Halgabron]

Hello LordEntrails,

I don' see that option on the radial menu on the map - where would I find that?

Many thanks,

[Zacchaeus]

Hello LordEntrails,

I don' see that option on the radial menu on the map - where would I find that?

Many thanks,

You'll only see it if you edited the map and the map is from a module. Otherwise there's no changes to revert so it won't appear.

[Halgabron]

Hello Zacchaeus,

Ah got it, as this is a map I imported myself from Incarnate that'll be why.

It does seem that since the update over Xmas my FG has been acting a bit snippy... all had been working fine up until then.

Any suggestions gratefully received.

[Zacchaeus]

Are you using any extensions? Does this happen in a new campaign without extensions?

[Halgabron]

Are you using any extensions? Does this happen in a new campaign without extensions?

I am; Combat Groups, Death Indicators, Generic Actions, Language Fonts, Exhausted & Gothic Theme . Tried turning them off but no change.

We started back in May '21 & all was fine until the turn of the year.

[Zacchaeus]

Make sure that once you turn off the extensions that you redo the players on the combat tracker and map (this might be worth doing anyway). You should also check you have the most up to date versions of the extensions as well.

[Trenloe]

Tried that & player can control their PC & move it but the map remains black - I can see it move on my map simultaneously, light source as well no issues. Players get nothing.
If, as the GM, you enable Player Vision Preview what do you see?

[Halgabron]

If, as the GM, you enable Player Vision Preview what do you see?

I see it exactly as they are supposed to see it... they see nothing but a black screen with a token on it (& no light)

Pic - 51154

[Trenloe]

I see it exactly as they are supposed to see it... they see nothing but a black screen with a token on it (& no light)
This appears to be an edge case - maybe with some data on that image record being incorrect.

Please share your campaign directory - ZIP it up and attach it here (or put it on a file share if it's too big). We can take a look and try to work out where the issue is and how to fix it.

[Halgabron]

This appears to be an edge case - maybe with some data on that image record being incorrect.

Please share your campaign directory - ZIP it up and attach it here (or put it on a file share if it's too big). We can take a look and try to work out where the issue is and how to fix it.

The whole campaign folder? Or am I looking for a particular file?

I did mention that it was happening on another campaign as we flipped over to check - & it was happening there so seems more than an individual campaign thing & more of my whole system.

[Trenloe]

The whole campaign folder? Or am I looking for a particular file?
The whole campaign directory - so we can try to recreate the issue.

[Halgabron]

The whole campaign directory - so we can try to recreate the issue.

Thank you, here's a dropbox link https://www.dropbox.com/s/d6m4ty4yjqo4xzs/Ezra%27s%20Crossing.zip?dl=0

It was the latest Map that I imported - 07.01 The Museum

[Trenloe]

Thank you, here's a dropbox link https://www.dropbox.com/s/d6m4ty4yjqo4xzs/Ezra%27s%20Crossing.zip?dl=0

It was the latest Map that I imported - 07.01 The Museum
That's working fine for me.

If you start a second instance of FG on the same computer as the GM instance and join the game - do you see the issue?

[Halgabron]

That's working fine for me.

If you start a second instance of FG on the same computer as the GM instance and join the game - do you see the issue?

Ah, good it's working for you... now not sure why it's not working for me.

I don't know how to start a second instance, I'm on a Mac... will that be an issue?

[Trenloe]

I don't know how to start a second instance, I'm on a Mac... will that be an issue?
I'm not sure how to start a second instance of FGU on the Mac. Hopefully someone using a Mac will answer that.

One thing you could try for a fix on the player side - have one of the players delete the cache for your campaign, then re-join and see if that fixes the issue. Find the campaign cache on the player side at <FG app data>\cache\<campaign name>

[Sulimo]

Here is an older thread about launching a second instance of FGU on macOS (https://www.fantasygrounds.com/forums/showthread.php?56411-How-to-launch-a-second-session-of-Fantasy-Ground-Unity-on-Mac).

I don't know if it still works, but you could give it a try.

[Trenloe]

@Kirsa - I've moved your posts to a new thread so we can look at the specific of your issue. Find that thread here: https://www.fantasygrounds.com/forums/showthread.php?72346-One-player-has-black-map

[jharp]

Just a FYI in case it helps anyone. I recently had a situation where the characters had lights but it wouldn't show the light until I edited the effect. So I had LIGHT: torch 20 and changed it to 30 and boom it lights up. Change back to 20 and fine.

[Halgabron]

Latest Update;

Managed to have a test with a player after doing the things you suggested - deleting their cache, turning off extensions, re-importing PC's on the combat tracker.

Sadly it was the same black screen response.

Joined another DM's game & they were able to share maps that I could see so working that way...

Finally tried a new campaign that the player hadn't joined before & the map could be shared no problem... So there seems to be an issue with current players in current game.

Tried creating a new campaign & copied the files across - sadly same black screen response.

Might have to manually rewrite the game in a new campaign instance & see if that works... bit of a ballache to be honest!

Any suggestions or comments gratefully received

[Trenloe]

Did you manage to launch another instance of FG and join your game as a player?

Additionally, I can join your game to do some testing to see if it happens when I join. If you'd like to do that, PM me when FG has the campaign loaded and I'll join and see if it occurs for me.

[Halgabron]

Did you manage to launch another instance of FG and join your game as a player?

Additionally, I can join your game to do some testing to see if it happens when I join. If you'd like to do that, PM me when FG has the campaign loaded and I'll join and see if it occurs for me.

Thanks Trenloe, I've PM'd you with the details.

[Halgabron]

First of all, thanks Trenloe for jumping on my game for a test. Frustrating that nothing seemed wrong from your side yet continues to be for my players... & thanks for all your fix tips.

Further testing with those players found that they could see maps in a new campaign or one they hadn't joined before - My workaround was to create a new campaign instance so we could finish the old one (we were very near the end) by copying across the story/encounters/maps. Which they can now see Ok & interact with.

Still none the wiser why it doesn't seem to work, will likely just archive the old games & move on.

Although, something new has cropped up - I can't see the dice tower! They can but I can't... toggling on/off does nothing. It's visible in the games they can't see the maps on. This is odd.

[damned]

Turn Show GM Rolls on.

[Halgabron]

Turn Show GM Rolls on.

Ah, there it is!

Actual lol... thanks damned