Lost everything made in my campaign after "Check for Update"

[SmokeMeowt]

I'm using FGU Ultimate, I was on the Test Channel (i've reverted back to Live channel and there is still a complete loss of data) and hit the "Check for Update" button around 10 PM last night as it was red. After doing that, I closed the program, restarted the computer and reopened the program only to find that every single original record entry and calendar entry I had made for this campaign (and it was A LOT, about 2 solid weeks worth of work) was simply gone. The desktop decal was changed, the Calendar module was unloaded and it was like starting a completely new campaign.

I usually make the habit of pre-making every section as a module beforehand but I got a little excited with this campaign and new FGU features I ended up putting in a LOT of work into the actual campaign itself.

If there are formatting issues or more info needed in my post please let me know I'm just a bit distraught over this. I would very much like to resolve this if possible so I don't have to postpone two weeks worth of sessions and have to recreate entire towns again. This is the only problem I've ever had with this program so I'm really trying to stay positive about this.

[superteddy57]

Switching between TEST and LIVE are two different locations for your campaign data. I would suggest clicking on the folder icon on your dashboard and clicking on channels folder. In there should be TEST and then campaigns holds all of your campaigns you started on TEST. You can simply copy and paste it into the main campaign folder at the beginning of the folder structure and it should then be available. Be careful of having two similar named campaigns as this process will override that campaign.

[SmokeMeowt]

My apologies, I should have been more precise. Here's a more detailed breakdown on what happened.

1) Had a campaign going in Live channel
2) Saw cool updates in Test channel
3) Backed up my campaign file on local disk
4) Switched to Test
5) Ran campaign on test for a while and put in the large amount of work while on Test channel
6) Clicked the red-ringed 'Check for Updates' button
7) Relaunched FGU and campaign still in Test mode
8) All original image, story, extension-based records and calendar entries were gone, the desktop decal was reset and the calendar module itself was unloaded.

[LordEntrails]

Please post a screen shot of your campaign folder in the Test channel with file size and date shown. That will help us walk you through recovering from a backup as detailed here;
https://fantasygroundsunity.atlassian.net/wiki/spaces/FGCP/pages/1207304196/Restore+Campaign+to+an+Earlier+Save

[SmokeMeowt]

Please post a screen shot of your campaign folder in the Test channel with file size and date shown. That will help us walk you through recovering from a backup as detailed here;
https://fantasygroundsunity.atlassian.net/wiki/spaces/FGCP/pages/1207304196/Restore+Campaign+to+an+Earlier+Save

I will read through that link in the meantime!

50027
50028

[LordEntrails]

I will read through that link in the meantime!

50027
50028
Turn on the display of file extensions.
Notice how the file db.xml is so small compared to all those session files? Look at the last one that is large, 20211117.
- Exit FG
- Rename db.xml to db-old.xml
- Copy db.session.20211117.xml and name it db.xml
- Restart FG and open your campaign.

[SmokeMeowt]

I wrote this down on a physical note and pinned it to my board because those steps solved it for the most part! Lost a bit of work but that's my lesson learned for not exporting my work as a module. I am so relieved at how simple this was. Beyond appreciative for you, this forum and this amazing product!

[LordEntrails]

Glad that got you back on track and thanks for letting us know. Appreciate the appreciation :)

[DrakeNRytder]

I'm in a similar situation... When I open my campaign everything is lost that I was keeping track of in the Modules tool (Builder). I've tried going back to Test mode and it's even gone there. Not sure how to recover a lot of material I wrote for future... everything.

[Moon Wizard]

@DrakeNRytder,

This is usually caused by FG being force closed while saving data; or some sort of synching software interfering with the campaign files. (We typically recommend against using synch software on FG data folder (i.e. OneDrive, Google Drive, etc.))

There is a wiki article to help with restoring older database saves of the campaign:
https://fantasygroundsunity.atlassian.net/wiki/spaces/FGCP/pages/1207304196/Restore+Campaign+to+an+Earlier+Save

Regards,
JPG

[DrakeNRytder]

@Moon Wizard,

Thank you. I type everything in. I will review the link. Thank you for your time and energy to help others.