2 of my players are having problems to open the FGU

[Qoff]

They're having the following issues:

https://i.imgur.com/KuyFmhj.png
https://i.imgur.com/zFdnYIj.png

[Moon Wizard]

Can you get the logs in the Troubleshooting tab of the updater after the error occurs?

You can see in the first screenshot that something is blocking the updater from saving the FantasyGrounds.exe file.

So, either there is still an instance of the main FG client running (check Task Manager and/or reboot); or security software is blocking/quarantining that file (check your security software allowances).

Regards,
JPG

[Qoff]

Can you get the logs in the Troubleshooting tab of the updater after the error occurs?

You can see in the first screenshot that something is blocking the updater from saving the FantasyGrounds.exe file.

So, either there is still an instance of the main FG client running (check Task Manager and/or reboot); or security software is blocking/quarantining that file (check your security software allowances).

Regards,
JPG

They couldn't find the logs, but after a few reinstalls and a few reboots they could open it.

[Moon Wizard]

Glad to hear they got it working. It still sounds like some security software was involved in blocking the application, so consider looking into that if it happens in future updates.

Regards,
JPG

[Qoff]

Thanks! I'll keep it in mind