Updater Error

[Silverquick]

Just bought the Unity version, previously owned the other version,

Both Steam and both installed in the D:/ directory.

When using the Unity Version and following the instructions in the install, it does start up the install. but on the second stage of the install I get an unknown error.

{"name":"FantasyGrounds.exe","size":662048},{"name":"UnityPlayer.dll","size":25912776}]},"version":0}
Checking package version.
New version found, updating.
FantasyGrounds Updating
DownloadFile-FantasyGrounds: 341.0947096
Error: Unknown Error
Retrying in 10 seconds
DownloadFile-FantasyGrounds: 444.1864668
Error: Unknown Error
Retrying in 10 seconds
DownloadFile-FantasyGrounds: 499.5698711
Error: Unknown Error
Retrying in 10 seconds

And it does this repeatedly.

[Trenloe]

Welcome to the FG forums.

Are you using the same directories for FG Classic and FG Unity on your D drive?

[Silverquick]

No its in this directory.

D:\Fantasy Grounds

[Trenloe]

No its in this directory.

D:\Fantasy Grounds
And FG Classic is in a different directory?

Also, is your FGU application and FGU data directories different? One holds the FantasyGrounds.exe application (and other application files) and one holds all of your data - rulesets, campaigns, etc..

[Trenloe]

Try downloading the installer direct from the FG website here: https://www.fantasygrounds.com/filelibrary/FGUWebInstall.exe

And follow the installation instructions here: https://fantasygroundsunity.atlassian.net/wiki/spaces/FGCP/pages/996639303/Installing+Fantasy+Grounds+Unity

[Silverquick]

Ok quick question.

I notice one is trying to install to my C:\ Drive which I've changed to try to make it the D:\ Drive, but when I look at the drive path, That C:\ drive is actually going to my user profile. I'd originally changed this automatically as I didn't want it on my C:\ drive since that's for OS only.

After what you said, I am assuming NOW that there are actually 2 directories it has to install to and only ONE of those should be the D:\ Drive... the other is the User Profile on the C:\ drive...

Is this correct?

[Trenloe]

The default directories are:
- Application files C:\Program Files\SmiteWorks\Fantasy Grounds
- Data C:\Users\<your windows username>\AppData\Roaming\SmiteWorks

[Silverquick]

The default directories are:
- Application files C:\Program Files\SmiteWorks\Fantasy Grounds
- Data C:\Users\<your windows username>\AppData\Roaming\SmiteWorks

Ok I've now tried the Steam Version a second time with the same results... but changed the directories.

I then downloaded the linked version you gave me. For both tests I altered the drive paths to these.

Application Files to D:\Fantasy Grounds
Data Files to D:\Fantasy Data

No luck...

{"name":"FantasyGrounds_Data\/resources.assets.resS","size":32208496},{"name":"FantasyGrounds_Data\/StreamingAssets\/Missing_Image.png","size":5554},{"name":"FantasyGrounds_Data\/StreamingAssets\/NotoSansFG.ttf","size":484344},{"name":"FantasyGrounds.exe","size":662048},{"name":"UnityPlayer.dll","size":25912776}]},"version":0}
Checking package version.
New version found, updating.
FantasyGrounds Updating
DownloadFile-FantasyGrounds: 376.4496619
Error: Unknown Error
Retrying in 10 seconds

[Zacchaeus]

Check that your anti virus software isn't interfering. You'll need an exception for the installation directory.

[Silverquick]

Ok Checked AV, nothing blocked in the last 24 hours.

[Trenloe]

Please provide a screenshot of the window when you're getting the errors.

[Silverquick]

Please provide a screenshot of the window when you're getting the errors.

Ok the first one is as it initiates...
47123

The second is the actual error and which portion it errors on
47124

[Trenloe]

That looks like something is blocking/interrupting the download. It could be a number of things - local security software, Internet router or ISP.

Make sure your local network connection is set to Private, not Public.
Check that your Internet router doesn't have any flood protection enabled - this happened to me recently.

Purely for testing purposes - if you have access to a VPN, try updating using that. Also, for testing, if you can use your cellphone for an Internet connection - see if that works. This will help to identify what might be blocking the download.

[Silverquick]

Well tomorrow I will be at a completely different location with a completely different provider so I can try it then.