A single player of mine can't load maps

[Scholar Cat]

Hello!

Last session when I brought up a battle map, it loaded with no problem with all the tokens and the image for all but 1 player of mine.

We've been trying to see what the issue could be, with removing the his player cache, sharing one from one of the other players, VPN and with Firewall turned off.

I've flushed, reloaded and have unshared and reshared the maps.

Right now we're cloud based, and I have tried with maps that were with and without LoS of varying file size, from 1.8 MB to 14 MB
And it takes far longer for him to get it.

Other information I can give is that he is in Russia and I'm in Denmark, whether that would have any effect or not, my other players are also widespread around Europe.
And they do not have any issues and have not had any in regards to image sizes and tokens, with some maps we've used being up to 49 mb.
We are running like 3 extensions, though none of them are big and haven't affected any of the other players.

If there is anything to help with the apparent slow "download" he has that'd be great.
Otherwise we'd gladly take any workarounds that could help speed it up.

[Moon Wizard]

I'll pass this along to our developer that works with the network library to see if he has any ideas; however, it looks like the player's client is not receiving all the files being sent, like something is blocking some of the images.

Can you have your player check to see if they have any security software on their machine or on their router, which might "filter" or "throttle" content coming to their machine? (firewalls, ad blockers, parental controls, quality of service, etc.)

Regards,
JPG

[Scholar Cat]

After a bit of hassle, we've found out that switching to Port forwarding and lan and that has resolved our issues.. Somehow?

I'm not exactly sure what the reasoning is for it, the player's ISP is called Sevensky, if that could be the reason with some throttling or another?
We've looked through both of our router settings, and didn't find anything regarding throttling or filtering, my player had also tried disabling his firewall and antivirus for an attempt.

The only other thing he's got is a browser ad blocker, but would that really affect anything?

Regardless though, while we got ours to work by going back to using portforwarding, it would be good to look into.
We've also talked about if it's due to his location, I'm not exactly following up on worldly news if Russia has something to do with cloud services to anything outside of Russia?

Still, thank you for taking time to look at it!

[smelton]

The logs indicate the user established a direct connection, so the only real difference would be the explicit firewall rule for the port forwarding. Is there any kind of Stateful Packet Inspection (SPI) or Intrusion Detection/Prevention System (IDS/IPS) feature on either of your routers that may be enabled?