Connection Issues

[JonnyG]

I have one new player that was unable to connect last night. We tried both direct connect and through the cloud connect. None of the other players had problems connecting either direct or through the cloud. Each time I'd see him connect, but then it would immediate disconnect. I only have logs from after we switched to the cloud. None of the other players had problems connecting, either direct or through the cloud. I did put a password on the cloud game, and the logs say he fails authentication due to the password. But he tried multiple times and I believe he was cutting and pasting the password from Discord. The logs from the direct connect are not available fortunately.

Any ideas?

[LordEntrails]

try removing the password. odds are he was copying a trailing space with the password.

[Zacchaeus]

Indeed, the logs show multiple incorrect password attempts - so that would seem to be the issue. As LE suggests try removing it if only to eliminate that as a possible cause.

[JonnyG]

Maybe a 2nd post, as I thought I replied but do not see it. I will try that, although he was having the problem when I had him connecting directly to my IP as well. And I didn't have a password on that.

[Trenloe]

The logs do show a lot of incorrect passwords, but then eventually the user (I assume fw3nd is the user) did connect, but immediately disconnects.

What ISP are you on?

[JonnyG]

I'm using AT&T fiber, and none of the other players are having problems. He is a student at Bard in New York, I don't know what his ISP is.

[Fear Grounds]

If your player is attempting to use the University internet at say the library, then they will likely need to run a VPN/Proxy in order to make the connection work. Most schools block all P2P connections. Or they could tether their computer to a mobile network, I have several players that do this.

[JonnyG]

Tried without a password, with the same results. Here's logs. He's not on campus, he's living at a house they rent off campus.

[Moon Wizard]

It's probably something in their network that is blocking high-burst traffic scenarios; or is somehow blocking certain packets, such as file names (used to synch files for rulesets/extensions/etc.).

I've passed on to our network engineer to look at when he has a minute; but he is really busy on Forge project right now.

I would have that user go over every security program they have installed, as well as their router security settings, to see if anything would block/filter/limit traffic. Also, if they are using Comcast/Cox, they may need to disable the "Advanced Security" feature on their ISP account.

Regards,
JPG

[smelton]

Your logs look fine. Can you get the player's logs as well.

[JonnyG]

Just had him try again. Here are logs of both client and server.

[Trenloe]

Just had him try again. Here are logs of both client and server.
These show that the player has errors whenever they try to connect to the FG servers - be it to check for an update, or to verify that the GM ultimate license is valid (Free clients do this check when joining an Ultimate license). Hence why the last entry in the consoloe.log says "Authorization failed: The host is running an unauthorized copy, or authorization server is down.". The player should have also been displayed this message in FGU.

The connectivity through you you is fine, hence why you see the player connecting, but they fail the license check to the FG servers and so they immediately disconnect.

So, there will be something on the players network blocking connectivity to the FG servers. This could be some form of filtering on their router or by their ISP (similar to a content filtering required by German ISPs, for example), or something on their security software blocking connectivity to the FG servers. So the player will need to check their ISP for any filtering and also their locally installed security applications.

[JonnyG]

He went home to his moms house and the same issue exists there. Very strange.

[Trenloe]

He went home to his moms house and the same issue exists there. Very strange.
Are they using the same computer?

[smelton]

I think the user may have the proxy server setting enabled but not actually have a proxy server configured. Have them open up the Control Panel and launch the Internet Options applet, then click the Connections tab, and then the LAN settings button. If the Use a proxy server for you LAN option is checked and the Address field is blank, then have them uncheck the box and try again.