Bad License Key, Corrupted Account?

[fubeca150]

When I launched FGU I was told my license key was invalid and to log into the store. When I log into the store to get my order history the page renders with the title bar... and nothing else. Is my account corrupted?

[FrakturHaaz]

Mine too. Same here.

[Zorren]

Same issue.

[metaldm007]

Hey there. When I opened up FGU today, it said my license was expired/invalid/etc. When I go to check my order history to reinput my license, it comes up as a blank white screen. Could someone explain what's going on?

[askaval30]

Same here, any idea what's going on?

[Iain Taylor]

FG server issues it seems

[LordEntrails]

Maybe, have you tried logging in to the store with a different web browser? One without a pop-up blocker or other add-ons/extensions?

If you still can't get in, you may need to reach out to support; Best method is via https://fantasygroundsunity.atlassian.net/servicedesk/customer/portals but if you can't get to that webpage the following email address should also work; [email protected]

[Dr0W]

Same happened to me, I can still find my key on Steam but it doesn't work. And can't open my order history. There must be a problem with their servers.
43420

[Yogel]

Hello, I launched FGU this afternoon to do some prep work for my campaign and got an error message about my ultimate key being invalid. I thought it was weird, clicked through, and went to settings to check the information. Get in there, and there is no key in the license key field. So I go get my key, put it in, and get the error "Key is not Active".

Any help with this would be appreciated.

[g0ntzal]

Same here

[Grogpigi]

same for me. No idea what's happening

[Dimbyd]

Me too.

[LordEntrails]

I am also unable to get to Order History, I've opened a ticket with Tech Support. Seems like part of their customer database is down.
SUPPORT-9472

[Zacchaeus]

Looks like a Universal problem. I've alerted the devs.

[superteddy57]

Thank you for the report.

[metaldm007]

Godspeed Zac

[superteddy57]

Thank you for the report.

[Grogpigi]

just to bring up a bit of a laugh (because I can't be bothered to get annoyed). We just missed the DnD session because of this issues, can the DM make us win the fight automatically?

Thanks

[askaval30]

just to bring up a bit of a laugh (because I can't be bothered to get annoyed). We just missed the DnD session because of this issues, can the DM make us win the fight automatically?

Thanks

As the DM for the game I propose an automatic TPK instead

[superteddy57]

MOD: Merged threads

[Gollumxx]

Same issue here. My ultimate license was purchased on Steam. Tried re pasting it in the setting and I get the message license key is not active

[Lupo74]

Same Here.

[tetrodoxin]

Yeah, well... same here. Glad my weekly session isn't today :D

[CrankyProf]

Same here

[Tribble]

Yup my session is scheduled to start very shortly, this is putting a pretty big wrench in the waterworks....

[Arion]

Same here. Players keep asking "is it fixed yet? is it fixed yet? is it fixed yet?"

[badgr]

Store purchase history seems to also be having the same issue(s) with accessing database, so I assume it's related if the launcher uses the same method to grab license data. Hopefully it can be resolved soon

[LordEntrails]

Rest assured, the devs are aware and are working the issue as "Application Down". It will be resolved as quickly as humanly possible.

[eyegore]

Seems that this is a problem across the board, definately a system problem with Fantasy Grounds, no keys, no access to the purchase history to recover key, invalid key when logged in. Seems to have happened after it updated itself, then it deleted my key from the client, now I cant access my purcahse history on the site to get another copy of the key.

[Shapeshifter1923]

I got the same problem, I bought my ultimate license through Fantasy grounds shop so it's not a steam-related problem. Hope this gets sorted out soon.

[Zacchaeus]

Everything should be back up now.

[Dr0W]

I hope they give us the Dynamic Lighting beta update as an apology today, just because of this :bandit: :bandit: :bandit:

[Shapeshifter1923]

Quick update - just copied and pasted my Ultimate license code, from my order history, and it worked!

[ddavison]

Sorry everyone. This was a mistake I made when I adding a new user to our database. I accidentally affected the permissions for the user account which runs the license checks and some other systems.

[c0vertcell]

ye me too mate

[CampbellR66]

Same here all of our 10 players have licence issue, cant access loby and cant even look at purchase history to get licence key to rekey in ... tpk from smite

[RaggedyJack]

Thanks for the quick fix @ddavison

[fubeca150]

I hope they give us the Dynamic Lighting beta update as an apology today, just because of this :bandit: :bandit: :bandit:

I approve of this message.

[LordEntrails]

I hope they give us the Dynamic Lighting beta update as an apology today, just because of this :bandit: :bandit: :bandit:
I already got mine. Maybe that's because I submitted a ticket? Derek was pretty nice about including the free beta when he closed my ticket.

[ddavison]

I already got mine. Maybe that's because I submitted a ticket? Derek was pretty nice about including the free beta when he closed my ticket.

LordEntrails, don't fibb to our wonderful users.

[ddavison]

Same here all of our 10 players have licence issue, cant access loby and cant even look at purchase history to get licence key to rekey in ... tpk from smite

You shouldn't have this anymore. Are you still having the issue?

[fubeca150]

I already got mine. Maybe that's because I submitted a ticket? Derek was pretty nice about including the free beta when he closed my ticket.

Dang. When I asked he told me that it was limited to cool people and I wasn't on that list.

[PlayGamesPaddy]

We(my group and I) are still having issues. Do we all need to reenter the license keys?

[Nylanfs]

Dang. When I asked he told me that it was limited to cool people and I wasn't on that list.

Did you try and slip him a $100 with a handshake? That's how I got my update. /jk

[LordEntrails]

We(my group and I) are still having issues. Do we all need to reenter the license keys?
If your settings doesn't have the license key then yes. It also won't hurt to run an update so that your key is validated. Note that the weekly DLC update was just released so you may end up downloading new DLC as well.

[backwardoracle]

I had the same thing today 13:50 UK, I just replaced my key from the purchase list in the store & it fixed it.

[PlayGamesPaddy]

Thanks we got it sorted out last night.

[Jiminimonka]

I already got mine. Maybe that's because I submitted a ticket? Derek was pretty nice about including the free beta when he closed my ticket.

Oh bugga!

[backwardoracle]

Odd situation its happened again, (9pm UK) I'll admit its an easy fix to get license details and paste them in, but shouldn't be needed really.

[ddavison]

Odd situation its happened again, (9pm UK) I'll admit its an easy fix to get license details and paste them in, but shouldn't be needed really.

Something else might be going on with your situation, since this was just a one time issue. Make sure you saved and did a full update. Then close out and make sure it got retained when you open it back up again.