FGU specific players maps not loading

[bayne7400]

I have an issue with a husband and wife team. It is only them. Here is what their network logs have. This just started in most recent patch. Please see attached network logs.

[superteddy57]

Thank you for the report. Also, thank you for the logs and we will report back if we need any further information.

[Moon Wizard]

Can you have the GM and both players post their full logs right when the issue happens, please?

There are multiple log files in the directory that contain different information. The ones you posted are low-level connection logs for debugging connections; not for determining file sharing or scripting issues which are in the main FG logs.

To get the full logs in FGU; type /console, then hit the Compile Logs button.

Regards,
JPG

[bayne7400]

Here you go thanks.

[Moon Wizard]

Which maps are not loading?

JPG

[bayne7400]

The only map that would load were fg battle maps. The haunted halls and ruined keep did not load. I also loaded ravenloft and he couldn't see those. He did a full reinstall and after that he couldn't even see the tokens.

[Moon Wizard]

Are you on the latest version as well? Do you have any modules with those names in your FG data folder under the modules directory?

JPG

[bayne7400]

I am on the latest version. The other two players connected fine. Just the two on same connection and they also were on the latest version.. I have a haunted halls module loaded and a haunted halls edits module loaded. Neither of those modules are player modules.

[bayne7400]

There is no ruined keep module. It is imported directly into the campaign.

[Moon Wizard]

I took a look at the console log files from the GM and player. The GM client is successfully receiving the image request, loading, and sending the image file. However, the player client never receives the image message at all.

In the couple of times we have seen this, it ended up being a firewall on the player router or player machine which was blocking incoming images (whether SPI firewall on router, ad blocker on computer, etc.) Please have your player review their router security and internet filter settings; as well as any third party security software that might perform similar security or filtering of graphics files.

Regards,
JPG