Connection Problems (cant figure out how to delete the other thread)

[unsayresult]

Heya so weve been using fantasy grounds now for several months with no problems, at the end of december we took a small break and recently when we tried to start it up again half my party couldnt connect to my game. Ive been in contact with customer support and weve changed our firewall settings and stuff and still having no luck. yesterday after like 20 tries one of my players finally got into the game but when they left and tried to rejoin we had no luck. Ive been instructed to post here and include my logs so thats what im doing, hopefully its something easy i just missed and we can get back to our adventure.

Any help appreciated, and if you need more info i can try and provide it.

[damned]

Can the half that cannot connect to you connect to any other game?

[unsayresult]

i believe they can.

[unsayresult]

yeah no problems connecting to other games

[damned]

And some of your players can connect to you and others cannot?

[unsayresult]

yeah i have 2 party members having issues and 2 have no problems

[damned]

Have the PLAYERS WHO CANT CONNECT shared their logs with support?

[unsayresult]

i guess i’ll have them make threads here. one sent an email to support and they didn’t respond

[unsayresult]

anyone have any ideas?

[damned]

Hi unsayresult you really should log it with support and have your friends also supply logs.
use https://support.fantasygrounds.com
None of us here have any access to the cloud broker service and very little knowledge about how it works.

[unsayresult]

support told me to post here

[unsayresult]

“ If the above doesn't work, A developer can try to help you with this issue. Please post this on the Customer Support Forums - https://www.fantasygrounds.com/forums/forumdisplay.php?107-The-House-of-Healing-Unity Developers read and answer questions on the forums.”

[damned]

Its your players who cant connect. It would be best to get their logs too.

[Moon Wizard]

Yes, please post both the GM and the player client logs from the exact same time when the player attempts to connect and fails. In that way, we can see both sides of the network conversation to see if there is anything in the network logs that could provide information on what is happening.

Thanks,
JPG