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View Full Version : FGU issue - UI stuttering when moving windows within FGU. How to resolve?



Recurse
January 4th, 2021, 22:41
Hello!

I'm experiencing an issue where any window I move within FGU causes significant stutter of the UI. The stutter happens regularly and is easy to reproduce.

Otherwise, the UI is very smooth. I experience this stutter when I drag a window to reposition it, or if I scroll within a window to view text. The effect is quite startling - it causes me to misplace tokens, misplace windows, etc. It's also very difficult to place arrows etc on the map when a stutter occurs. If I drag a token from the combat tracker to a map and a stutter occurs while I'm dragging the token, the token is dropped on the map where my mouse was when the stutter occurs. In these cases, this will happen even when I did not release my mouse button to place the token.

I'm the DM of my group. This stuttering occurs irregardless if my players are connected. It happens in both Cloud and LAN modes.

Here's my computer specs:

iMac Pro (2017), 32GB ram, Radeon Pro Vega 64 gpu
masOC Catalina version 10.15.7
FGU updated to most recent version (version 4.0.6).

I've attached a small video recoding of my screen to demonstrate what I mean.

Looking forward to ideas on how to remedy!

Thanks!

damned
January 4th, 2021, 22:52
possibly see if typing /vsync 2 in chat helps?

Recurse
January 4th, 2021, 23:12
possibly see if typing /vsync 2 in chat helps?

Thanks for the suggestion - sadly, still stuttering. I cycled through all the /vsync settings (0-4) and under each of those, stuttering still occurred.

damned
January 4th, 2021, 23:17
generate the issue
do /console in chat and then compile logs
head to https://support.fantasygrounds.com and log an issue and see if they can spot anything in the logs that will help resolve
on a PC there are often application specific settings that can be adjusted in the video controller - i dont know on a mac though

Recurse
January 4th, 2021, 23:27
generate the issue
do /console in chat and then compile logs
head to https://suppoty.fantasygrouns.com and log an issue and see if they can spot anything in the logs that will help resolve
on a PC there are often application specific settings that can be adjusted in the video controller - i dont know on a mac though

Support ticket submitted!

thank you!

damned
January 5th, 2021, 00:46
gawd. im glad you got there after that abomination i typed in!