PDA

View Full Version : DM Ultimate version 4.0.3 vs player demo version 4.0.4


MickGo
December 5th, 2020, 06:07
SOLVED! Please delete.
Drantos
December 5th, 2020, 12:38
I had some issues with updating too.
I had to unistall FG then manually delete all the folders (app data etc.).
Then installing FG from scratch, now it works.
Jiminimonka
December 5th, 2020, 13:14
My players are just getting in to DnD. They recently downloaded the demo version to see if they like it. I get an error of versions not matching. They have 4.0.4, and I 4.0.3. I have tried updating. I have tried reinstalling. What gives?

Which version, Classic or Unity? Which operating system, Windows, Mac, Linux?
Jiminimonka
December 5th, 2020, 13:15
I had some issues with updating too.
I had to unistall FG then manually delete all the folders (app data etc.).
Then installing FG from scratch, now it works.

Don't delete your FG Data folder unless you have a backup somewhere because all your campaign data will be lost.
MickGo
December 5th, 2020, 14:39
Solved!
Jiminimonka
December 5th, 2020, 15:00
This is in the wrong location. Should be in the House of Healing for FGU. Maybe a moderator will move it.

Make sure FG is not being blocked by your firewall/anti-virus.

If you want help provide a bit more information than you have done.

Have a look here - https://www.fantasygrounds.com/forums/showthread.php?61465-How-to-Report-Issues-Bugs-and-Problems
Jiminimonka
December 7th, 2020, 12:31
SOLVED! Please delete.

How did you solve it? Helps others who might have a similar issue.

Editing your title and adding SOLVED might have been a better option than deleting the content :)
MickGo
December 8th, 2020, 13:37
My Solution. deleted it all. Decided the app and subscription [and how they work it] was not worth the aggravation. IN the midst of this won't update issue, I find out that if I cancel a subscription it terminates immediately, with no rebate on used time. That is a shitty policy and practice!
Jiminimonka
December 8th, 2020, 13:54
My Solution. deleted it all. Decided the app and subscription [and how they work it] was not worth the aggravation. IN the midst of this won't update issue, I find out that if I cancel a subscription it terminates immediately, with no rebate on used time. That is a shitty policy and practice!

Sounds like a user error.
LordEntrails
December 8th, 2020, 15:41
My Solution. deleted it all. Decided the app and subscription [and how they work it] was not worth the aggravation. IN the midst of this won't update issue, I find out that if I cancel a subscription it terminates immediately, with no rebate on used time. That is a shitty policy and practice!
It's not a policy, it is the way Pay Pal works (and SmiteWorks can't control) and is documented in the FAQ. You can always reach out to support and ask them for a partial refund.
Moon Wizard
December 8th, 2020, 22:55
Any purchases from the FG store can be refunded within 30 days; just let us know at https://support.fantasygrounds.com, and they will get you squared away.

Regards,
JPG