"Check for Updates" on Launcher Always Flagged

[Neekrhael]

Check for Updates is always flagged, regardless of whether or not there are actually updates to pull down.

Currently using the 2020-11-11 build in the Live channel.

[LordEntrails]

Yes its happening for some folks. I believe it's expected to be resolved with an update next week.

[smelton]

Check for Updates is always flagged, regardless of whether or not there are actually updates to pull down.

Currently using the 2020-11-11 build in the Live channel.

What is the build date of the updater?

[Neekrhael]

What is the build date of the updater?

The updater reads as v4.0.0, with no date specified. and I'm not seeing anything in the updater log that stands out. Anywhere I could check?

[smelton]

Can you screenshot the updater and send your log file

[Neekrhael]

Sure thing. See attached.

[smelton]

Linux, Mac or Windows? Did you recently reinstalled FGU?

[Neekrhael]

Windows, and this installation has been in place for months.

[smelton]

Windows, and this installation has been in place for months.

That is odd. It looks like a very old version of the updater is installed. Can you try deleting %appdata%\SmiteWorks\Fantasy Grounds\vault\FantasyGroundsUpdater.dat and then running an update?

[Neekrhael]

Deleted the .dat file, ran the update again, but I still have the pending update flag.

[smelton]

Can you screenshot and send the log again?

[Neekrhael]

See attached.

[smelton]

One more thing, can you delete the FGUpdaterEngine.log file and then run another update. After the update send the new log file. Thanks for your help and patience.

[Neekrhael]

See attached.

[smelton]

Can you screenshot your "C:\Program Files\SmiteWorks\Fantasy Grounds" folder .. I'm curious if "C:\Program Files\SmiteWorks\Fantasy Grounds\FantasyGroundsUpdater_OLD.exe" still exists .. if it does, are you able to delete it?

[Neekrhael]

Once again, see attached.

[smelton]

That is the data folder ... the application folder where FGU and the updater are installed should be at "C:\Program Files\SmiteWorks\Fantasy Grounds"

[Neekrhael]

My bad. Here's the folder.

[smelton]

What should happen is, the contents of FantasyGroundsUpdater_NEW should be copied over to replace the existing update ... my guess is there is a hung process or something that is preventing that part of the update process from completing. If it's been a while since you have rebooted your PC, you might try that and then run the updater again. Otherwise, the easiest fix is to delete "C:\Program Files\SmiteWorks\Fantasy Grounds" and then download and reinstall using the latest installer (https://www.fantasygrounds.com/filelibrary/FGUWebInstall.exe) .. keep in mind, if its a hung process or open file descriptor you will get a sharing violation or access denied message when you try to delete the folder and you will need to reboot anyways.

[Neekrhael]

The reinstall seemed to do the trick. Thanks for the help!

[smelton]

Good to hear. Again, thanks for your patience and for helping track down the issue. Happy gaming!

[jasone]

I am having this same issue - I did just install it a few days ago, then I thought I needed it also installed the free version to have two instances running - turns out it is the same installer - I uninstalled everything and tried again... same thing... don't know if that really had anything to do with it. Updater is v4.0.0 (2020-09-20). Before it was only downloading the same 12mb file each time (wotc5ephbdeluxe), now that I've reinstalled it seems to be downloading everything again and again... :(

Running v4.0.3 Ultimate (2020-11-25)
Mac OS Catalina
Deleted, restarted, reinstalled - same thing.

Not sure if there is a specific way to delete everything, I deleted all of the fantasyground apps/files that I could find in the application folder.

Thanks for any help :)

[damned]

If comfortable going into the registry -

rename this key: Computer\HKEY_CURRENT_USER\SOFTWARE\SmiteWorks\Fan tasy Grounds
to Computer\HKEY_CURRENT_USER\SOFTWARE\SmiteWorks\Old Fantasy Grounds

and then reinstall a fresh copy of FGU.

[Sulimo]

macOS does not have a Registry. :)
There is something that does track that info, but not being a macOS user I don't know the specifics.

Hopefully someone will have some advice for macOS.

[smelton]

What is the build date on the updater?

[smelton]

Launch the Updater, click Settings and then the Troubleshoot tab. Then click Force App Update and let me know if you still have issues afterward.

[damned]

macOS does not have a Registry. :)
There is something that does track that info, but not being a macOS user I don't know the specifics.

Hopefully someone will have some advice for macOS.

Doh. Skimmed that email too quickly!

[jasone]

What is the build date on the updater?

Updater is v4.0.0 (2020-09-20)

Forcing and update put it at v4.0.0 (2020-11-10)

It downloaded FantasyGrounds (77.1mb) and many other items - but fixed it - didn't realize there was a FORCE UPDATE that would cause it to fetch a new updater - it had been skipped very other update so I figured it was the latest.

THANK YOU!

(solved)

[Star Drayke]

Thank you!, That was brilliant! (Fixed my issue too)

[Weissrolf]

Yesterday my players told me that they had to run updater several times in a row, seemingly to get from version .1 to version .2 to version .4 (sure it was 3 times at least, not sure if it was 4 times with .3 in between). Every time it would download the 70+mb file if I understood correctly. They also noticed that the download server was slow, despite their internet connection being fast.