View Full Version : Please Help! - Double Issued Licenses

May 17th, 2007, 18:31
This night (JST/GMT+9), I ordered 5 lite licenses for my gaming group in bundle, and the first time I entered my payment details, I got a message saying that errors had occcured while proccessing:confused: , so I went back to the "store" page, and try to order from the first step, and this second time I succeeded and got the information of 5 lite licenses on the screen (order id 3227).

But, after I finished the first testing session with the 5 lite licenses with my friends online tonight, I've noticed that I received two emails from you.

The first email is unknown 5 lite licenses that I never saw while the online ordering procedure on your "store" page. And the second email contains the very information of the 5 licenses I ordered online tonight.

Was I charged twice to get the 5 licenses because of the failed ordering procedure in the first time?

If so, what should I do to recover the unwilling order/payment of the unused set of 5 lite licenses?:(

May 17th, 2007, 19:13
[email protected] That is the Smiteworks support addy.

May 18th, 2007, 01:27
[email protected] That is the Smiteworks support addy.

Thanks! I couldn't find the email for customer support. Thanks!