FGU exe crash

[xazil]

After todays updates I get a crash on launch. Happens also when using Run As Administrator. I also reinstalled without luck. The updater goes through fine without issues.

The below screen pops up and then disappears.

[LordEntrails]

Your System Event Viewer should have an error report for the event. Can you paste that here? Also FGU should have a log file that has some info too. Not sure which log though, so maybe check all of them.

[Moon Wizard]

Some ideas to look at:
* Try checking any security software you have installed to see if it has quarantined FGU.
* Try un-installing FGU and re-installing from the latest download from the web site.
* You don't want to run as administrator; the FGU installer will request admin rights as needed to install.

Regards,
JPG

[xazil]

Uninstall and reinstall did fix it, after I turned my MS security application check back on. As a note it didn't fully uninstall from registry.

The below was logged in the FGUpdaterEngine.log, which was the remaining file in my FGU install directory. Which was a custom path.

Exception deleting reg key: System.Security.SecurityException: A security error has been detected.
at Microsoft.Win32.Win32RegistryApi.GenerateException (System.Int32 errorCode) [0x00045] in <fb001e01371b4adca20013e0ac763896>:0
at Microsoft.Win32.Win32RegistryApi.OpenSubKey (Microsoft.Win32.RegistryKey rkey, System.String keyName, System.Boolean writable) [0x00038] in <fb001e01371b4adca20013e0ac763896>:0
at Microsoft.Win32.RegistryKey.OpenSubKey (System.String name, System.Boolean writable) [0x0001b] in <fb001e01371b4adca20013e0ac763896>:0
at (wrapper remoting-invoke-with-check) Microsoft.Win32.RegistryKey.OpenSubKey(string,bool )
at FantasyGrounds.Unity.Updater.View.fg_ui_updater.Un installShortcuts () [0x0008d] in <ad1ab499d0374d5ca8bbb812f947bf92>:0

A bit more from the previous Windows Application Log is the following suggesting something about the unityplayer.dll

Fault bucket 1682120819006747882, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: FantasyGrounds.exe
P2: 2019.4.10.4531
P3: 5f4fdaf4
P4: UnityPlayer.dll
P5: 2019.4.10.4531
P6: 5f4fdc4e
P7: 80000003
P8: 0000000000dbb9fb
P9:
P10:

[Jason7189]

Resurrecting this thread, as I have exactly the same issue except for the fact I am trying to install FGU on a new computer for the first time (Windows 10).

I've tried giving user full permissions, uninstalling/reinstalling, rebooting, downloading through both Steam and the Main FGU download page (and uninstalled the Steam version afterwards), as well as disabling antivirus and firewall.

I'm not sure whether this would help, but here are the Application Error Event Properties:
Faulting application name: FGUpdaterEngine.exe, version: 2019.4.10.4531, time stamp: 0x5f4fdaf4
Faulting module name: aticfx64.dll, version: 22.19.180.513, time stamp: 0x59c8c984
Exception code: 0xc0000005
Fault offset: 0x000000000002d273
Faulting process id: 0x5a90
Faulting application start time: 0x01d6af640986ed9e
Faulting application path: D:\Program Files\SmiteWorks\Fantasy Grounds\FGUpdaterEngine\FGUpdaterEngine.exe
Faulting module path: C:\WINDOWS\System32\DriverStore\FileRepository\c03 18605.inf_amd64_031e1fc2cec2dd33\aticfx64.dll
Report Id: d1f572c4-05b1-44e4-9d6a-6c21cdea98f9
Faulting package full name:
Faulting package-relative application ID:

Below is the problem signature
Problem signature:
FGUpdaterEngine.exe
2019.4.10.4531
5f4fdaf4
aticfx64.dll
22.19.180.513
59c8c984
c0000005
000000000002d273
5a90
01d6af640986ed9e

[Moon Wizard]

"aticfx64.dll" is not a file provided by FGU or the FGU updater; but looks like a graphics driver file.

Can you make sure that your graphics drivers are up to date?

Regards,
JPG

[Jason7189]

Thanks, updating the graphics driver fixed it.