Stuck on loading screen?

[DMJazzyJeff]

Hey guys. I'm trying out Unity for the first time.
Everything seems to be starting correctly, but when I try and load a game I get hung up on the loading screen with the Fantasy Grounds logo.
Nothing in my log seems to be showing an error. Any idea how to fix this?

Here is the console log:
[9/20/2020 10:13:03 AM] FGU: v4.0.0 ULTIMATE (2020-09-03)
[9/20/2020 10:13:03 AM] OS: Windows 10 (10.0.0) 64bit
[9/20/2020 10:13:03 AM] GRAPHICS: NVIDIA GeForce GTX 660 : 1435
[9/20/2020 10:13:03 AM] USER: DMJazzyJeff
[9/20/2020 10:13:03 AM] Launcher scene starting.
[9/20/2020 10:13:35 AM] Starting cloud server mode. [DMJazzyJeff]
[9/20/2020 10:13:36 AM] Game server started. [161.35.236.97:61487]
[9/20/2020 10:13:36 AM] Launcher scene exiting.
[9/20/2020 10:13:36 AM] Tabletop scene starting.
[9/20/2020 10:13:36 AM] NETWORK STATUS: [Server] [Connected]
[Server Type - CLOUD - PRIVATE]
[9/20/2020 10:13:36 AM] Match successfully created on lobby.

I should clarify, I've reinstalled Fantasy Grounds, restarted the computer. And it doesn't matter if I make the match public, private, or local. It does the same thing

[Moon Wizard]

Can you provide the full set of logs using the Compile Logs button from the console that you can open from the button in upper left?

Thanks,
JPG

[DMJazzyJeff]

You bet!
I uploaded the zip file. Is that what you needed?

Thank you

[Moon Wizard]

It looks like one of the libraries didn't install; or was uninstalled. Can you go to the Microsoft URL below, and download/install vc_redist.x64.exe?
https://support.microsoft.com/en-us/help/2977003/the-latest-supported-visual-c-downloads

This will fix the missing library error that's stopping it from loading.

Regards,
JPG

[DMJazzyJeff]

You are my hero :)

Thank you so much. That did it for me

[contadodm]

Hey guys!
Just found this thread. The same with me. Keep stuck on loading with the map and the FG logo.
Here is the Compile Logs.

Thanks, in advance.

[LordEntrails]

Hey contadodm, have you tried installing the library linked in Post #4?

I think that's in the resolution for the error I see in your player.log file



Fallback handler could not load library C:/Program Files/SmiteWorks/Fantasy Grounds Unity/FantasyGrounds_Data/Mono/lua5.1
Fallback handler could not load library C:/Program Files/SmiteWorks/Fantasy Grounds Unity/FantasyGrounds_Data/Mono/lua5.1.dll
Fallback handler could not load library C:/Program Files/SmiteWorks/Fantasy Grounds Unity/FantasyGrounds_Data/Mono/lua5.1
Fallback handler could not load library C:/Program Files/SmiteWorks/Fantasy Grounds Unity/FantasyGrounds_Data/Mono/liblua5.1
Fallback handler could not load library C:/Program Files/SmiteWorks/Fantasy Grounds Unity/FantasyGrounds_Data/Mono/liblua5.1.dll
Fallback handler could not load library C:/Program Files/SmiteWorks/Fantasy Grounds Unity/FantasyGrounds_Data/Mono/liblua5.1
Plugins: Failed to load 'C:/Program Files/SmiteWorks/Fantasy Grounds Unity/FantasyGrounds_Data/Plugins/lua5.1.dll' because one or more of its dependencies could not be loaded.

[contadodm]

Thank you LordEntrails!

But still on the map FG logo screen... Don't know what to do

[LordEntrails]

Thank you LordEntrails!

But still on the map FG logo screen... Don't know what to do
Bummer. Hopefully someone else will be able to advise. Perhaps Moon or one of the devs themselves. If you don't here in a timely manner, you can of course reach out directly to [email protected] and link to your log files here.

[Moon Wizard]

@contadodm,

Did you follow the directions in post #4 that fixed the issue for the original poster, and re-install the 64-bit version of the redistributable files?
https://www.fantasygrounds.com/forums/showthread.php?62092-Stuck-on-loading-screen&p=543583&viewfull=1#post543583

Thanks,
JPG

[contadodm]

@Moon Wizard,

Yes, I tried the fix in that post, but still not pass the map-FGlogo.

Thanks.

[Moon Wizard]

Are you sure that you're installing the 64-bit version of the Microsoft redistributable libraries?
If so and still not working, try uninstalling the redistributable libraries in the Add and Remove Programs section of Windows; and then re-installing the 64-bit version?

Regards,
JPG

[contadodm]

@Moon Wizard,

Thanks for the advice, there were 2008 libraries installed. However, even uninstalling all of them and reinstalling the last version from the link, still stuck on the FGmap-logo... I think the problem is my computer. Don't know anymore.
This is the log after following the instructions.

Thanks again.

[Moon Wizard]

It's still the same missing library error. Do you see the libraries installed in the Windows Add and Remove Programs window for 2015,2017,2019? Can you post a screenshot?

Thanks,
JPG

[contadodm]

@Moon Wizard

Just viewed the answer post now.
Here's the print.
Thanks.

[smelton]

According to the last logs you posted, it looks like you're missing a DLL... can you check to see if C:\Program Files\SmiteWorks\Fantasy Grounds\FantasyGrounds_Data\Plugins\lua5.1.dll exists?

Also, the build version in the logs (2020-09-24) is an older release .. Can you run an update and confirm 2020-10-01 is the version listed in the upper right corner? If you still have issues after updating, please compile and post a new set of logs. Thanks.

[contadodm]

@smelton

Hi, thanks for the advice.
I've uploaded new log. Still stuck on loading screen.

The .dll is there, and I've updated Fantasy Grounds.

Thanks, in advance.

[eh03]

i have the same problem. my OS is Win 7. could that be a problem?

[Sulimo]

i have the same problem. my OS is Win 7. could that be a problem?

If you are using Fantasy Grounds Unity, this is a problem. It is not supported on Windows 7.


I know a lot of people are still on Windows 7, however, Microsoft officially ended support of Windows 7 on January 14, 2020 (https://www.microsoft.com/en-us/windows/windows-7-end-of-life-support-information).

Anyone still on Windows 7 should upgrade asap, Microsoft is no longer releasing any security patches for Win7, so the number of vulnerabilities will just keep increasing as time goes on, making those users still on Win7 vulnerable to anything from cryptolockers to identity theft if they continue to use Win7.

Microsoft made Windows 10 available as a free upgrade for the first year of its release, however, they have quietly supported a free upgrade from Win7/8 even to this day (see here for how (https://www.forbes.com/sites/gordonkelly/2020/02/04/how-to-upgrade-to-windows-10-for-free-in-2020/)).

[contadodm]

If you are using Fantasy Grounds Unity, this is a problem. It is not supported on Windows 7.


I know a lot of people are still on Windows 7, however, Microsoft officially ended support of Windows 7 on January 14, 2020 (https://www.microsoft.com/en-us/windows/windows-7-end-of-life-support-information).

Anyone still on Windows 7 should upgrade asap, Microsoft is no longer releasing any security patches for Win7, so the number of vulnerabilities will just keep increasing as time goes on, making those users still on Win7 vulnerable to anything from cryptolockers to identity theft if they continue to use Win7.

Microsoft made Windows 10 available as a free upgrade for the first year of its release, however, they have quietly supported a free upgrade from Win7/8 even to this day (see here for how (https://www.forbes.com/sites/gordonkelly/2020/02/04/how-to-upgrade-to-windows-10-for-free-in-2020/)).

Finally...
I've updated do Windows 10 and now I've been able to play and host games so far.
Tnx!