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Old Man Russ
September 15th, 2020, 16:59
After finishing my last campaign, I decided to swap our group over to FGU from FG finally. I have one player who cannot connect out of our group of four. I am running on an ultimate license, all others are free. He is the only one who cannot connect and has issues.

The error he is getting is "Authorization failed: The host is running an unauthorized copy, or authorization server is down."

I've seen a few people have that issue here, but I haven't seen a solution that would help us yet. He says he is updated and I asked him to send me his logs. I have attached the given logs.

Any help would be appreciated, thank you!
Moon Wizard
September 15th, 2020, 17:13
Can you have your player check their Internet Settings in Windows 10?

A previous user who encountered the same error had the proxy option checked in their Internet Settings; and found this:
"He was set to use a proxy, but nothing was in the proxy host field."

Regards,
JPG
LordEntrails
September 15th, 2020, 20:39
Welcome. One other difference, though I would think it would appear during install, is FGC is supported on Windows 7, FGU requires Windows 8+.
Moon Wizard
September 15th, 2020, 20:57
While that has come up in a previous similar issue, the logs that @Old Man Russ provided show that the player is using Windows 10. I actually searched the forums to find the answer; since that specific proxy error has come up once before as well.

Regards,
JPG
Old Man Russ
September 24th, 2020, 15:51
Just an update. Sorry, I forgot to come back. Fixing the proxy settings worked. Thank you very much!
alainl
April 18th, 2021, 18:51
Just an update. Sorry, I forgot to come back. Fixing the proxy settings worked. Thank you very much!

And how do we fix the proxy settings?
Zacchaeus
April 18th, 2021, 19:13
And how do we fix the proxy settings?

Welcome to FG.

That would be something you should Google I think.
TheKommander327
May 12th, 2023, 22:41
For anyone still having this issue in 2023, having the demo user run FGU as administrator can also help.
shadhael
June 29th, 2025, 01:42
Can confirm that running as admin is helpful as of 2025 still. Very helpful, thanks Kommander