Ultimate License is only showing as a Player License

[Hyllios]

Hi,

For what it's worth I am running Linux, and installed it using the extended instructions on the Install Guide.

I have had this license for a while now, and it's all worked previously.

It currently works on steam, but due to performance issues, I was wanting to return to the "traditional" wine only setup.

Got it all installed and it loads demo campaign loads and works.

I apply my license and log in all works. My purchases sync.

However, when it reloads the launcher it says I have a PLAYER license not ULTIMATE in the top right.

As such I cannot load any of my campaigns, just join.

I have tried re-applying my license and everything.

I'm not quite sure how to have it detect as my Ultimate license. I'm not running Steam and Wine version concurrently so I don't think it's a licensing conflict between parallel versions.

Any help would be greatly appreciated

Thank-you in advance

[LordEntrails]

Did you run an update after updating your license key?
Do you have a subscription or one-time license?
Can you remove your license key and update and have it show "Free'?
Have you entered your username and password in settings and have a successful log in?

[Moon Wizard]

Your Ultimate license key is different than your Standard license key. Make sure you have the right key entered in your FG Settings; and run a new Check For Updates.

Regards,
JPG

[Hyllios]

Hi All,

I do have an active subscription, and I'd thought I'd done every combination of "remove" possible but I must have missed one.

Here is what I did to get it to work, so I don't become DenverCoder9 (https://xkcd.com/979/):

- Remove all licence and account.
- Update
- This brought me to FREE
- Login
- Update
- Still on FREE
- Hit "Activate Licence" and enter in my licence
- Update
- Finally ULTIMATE
- Confirmed can load a game as a DM

[LordEntrails]

Glad it's working now and thanks for letting us know :)