Fantacygrounds.exe stop working

[cerdoman]

Hello, I'm new on fantasy grounds however after installing the game and tried to open it it CTD and an error problem pop out the FantacyGrounds.exe stop working already browse through the forum and look for a solution already tried a lot of things and none have worked so far.
Tried to delete it/ run it as administrator/ fresh reinstall already make sure of the A/V And firewalls are disabled or included on the list... Honestly, I have been on this already for hours and I'm about to throw everything just because I already pay for the ultimate subscription please I need assistance. Thanks

[Trenloe]

Welcome to the FG forums. Sorry you’re having issues.

Are you using FG Classic or FG Unity?

Either way, go to the Windows application event viewer (assuming you’re using Windows) and check for an event when the issue occurs. Post the full details here.

[cerdoman]

Welcome to the FG forums. Sorry, you’re having issues.

Are you using FG Classic or FG Unity?

Either way, go to the Windows application event viewer (assuming you’re using Windows) and check for an event when the issue occurs. Post the full details here.

I'm running on windows and it is FGU and here is the even log
Problem event name: APPCRASH
Application name: FantasyGrounds.exe
App version: 2019.2.15.46892
Application timestamp: 5dd93073
Faulting module name: d3d11.dll
Buggy module version: 6.2.9200.16570
Timestamp of the failed module: 5153b56b
Exception code: c0000005
Exception offset: 00000000000f2d72
Operating system version: 6.1.7601.2.1.0.256.1
Locale ID: 2058
Additional information 1: 98ae
Additional information 2: 98ae4b8c8b9143a79733b3a74da3948e Additional information 3: 418b
Additional information 4: 418b9a2aac8e481cd725b2a0d0419d78

[Trenloe]

Thanks for posting.

So the faulting module is the DirectX 3D DLL. This is probably caused by some incompatibility with the graphics card driver installed on the computer.

You could try updating your graphics card driver. If it's up to date, try turning down some of the advanced 3D effects - you can usually specify this on a per application basis.

[cerdoman]

no luck so far... and is really disappointing honestly if I don't manage to fix its ASAP I will cancel my subscription.

[Trenloe]

no luck so far...
What have you tried?

[Trenloe]

There’s also been a recent new installer/updater.

Do an uninstall then download the installer from here: https://www.fantasygrounds.com/forums/showthread.php?56821-Incoming-Updater-Permissions-Changes and see if that makes a difference.