Port forwarding failing from Netherlands - help!!

[piadone]

Dear House of Healing Masters,

I purchased a FGC Standard version but I am unable to port forwarding, connection test always results as a failure.

I confirm the preliminary steps:
1) only one copy of Fantasy Grounds running - YES
2) Internal IP: 192.168.178.23 - External IP 213.127.0.81 - Alias NOT enabled
3) Network profile Private - YES
4) Software firewall (Norton Security) - DISABLED
5) Router firewall - I have 2 separate options (inbound connection and outbound connection). I set exceptions both for inbound and outbound on TPC1802. Not working.

Data required for help
1. Your LAN IP Address



2. The first two sets (octects) of your WAN IP as displayed by Fantasy Grounds and as displayed by your Router
- Fantasy Grounds octects: Internal IP: 192.168.178.23 - External IP 213.127.0.81
- I am unsure how to find in my Router. In the network Log I found:
Description notice: LAN login Success;CM-MAC=48:d3:43:f9:ff:fb;CMTS-MAC=00:01:5c:79:6e:66;CM-QOS=1.1;CM-VER=3.0;
Device name DESKTOP-52IHAL6 (current DESKTOP in which FG is installed)
MAC address 30:9C:23:7E:47:4F
IP address 192.168.178.23/24
Speed (Mbps) 100
Connected to Ethernet

3. Whether you are using Wired or Wireless (and not both)
Only wired

4. Confirmation that you have set your Adapter in Network and Sharing Centre to Private
Private confirmed

5. Confirmation of what AV you are running and whether you have set any exceptions
Norton Security Deluxe.
I created an exception for port 1802, all traffic in/out allowed, NAT traversal (e.g. Teredo) disabled
I also did trials with smart firewall disabled, not working

6. Post the results of the tracert 8.8.8.8 command (if you have security concerns you can remove this bit once its been responded to)
1 8 ms 4 ms 6 ms
Trace completed

7. Confirmation as to what you have setup in your Router if changes have been made
I have a Ziggo (internet and TV provider in Netherlands by cable) mediabox.
Section Security / IPv6 port filtering.
I am requested to create an inbound and outbound IPv6 filtering.
I created the 2 below rules:

Inbound
Source IP address Destination IP address Protocol Source port Destination port Allow Enabled
All 2A02:A212:A2A3:3B80:213:127:0:81/0 TCP 1:65535 1802:1802 Yes Yes

Outbound
Source IP address Destination IP address Protocol Source port Destination port Allow Enabled
2A02:A212:A2A3:3B80:192:168:178:23/0 All TCP 1802:1802 1:65535 Yes Yes

I tried several combination of the above, nothing worked.
For example I used 192.168.178.23 instead of 213.127.0.81 in the inbound, it didn't worked.
I also indicated all ports in the range 1802:1802 and didn't work too.
The code 2A02:A212:A2A3:3B80: automatically appears before the octect number requested to be digited.

In the advanced setting menu of the router I also have the option to disable IPv6 firewall. I tried but still FG test failed.
Other options (disabled by default) are:
- Block fragmented packets
- Port scan detection
- IP flood detection

In the router setting there is NO Port Forwarding or Virtual Servers option.
There is a DHCPv4 server section instead, I don't know if relevant.
It allows to assign IPv4 addresses, IPv6 addresses and to add reserved rule for MAC.


I use Windows 10. My internet provider is Ziggo. I am connecting in Netherlands.

Thanks in advance for your help, hoping it is not an impossible mission. I will be very disappointed being not able to use Fantasy Grounds software!

[damned]

Hi piadone welcome and thanks for posting all the info in one go.

From the surface it appears you should be able to get this working.
We are only concerned with IPv4.
There should be some Port Forward or Virtual Server settings somewhere there...

What is the model of your Router?

Also are you a player or GM? Players do not need to pass the connection test.

[piadone]

Thank you Damned for your help.

The Router is branded by the Internet Service Company (called Ziggo).
Technical specifications: Eurodocsis 3.0 modem, Gigabit Ethernet connections, 802.11ac Wave 2 WiFi standard, 2 RJ11 telephone connections.
You can check at this link: https://www.ziggo.nl/klantenservice/wifi/modem/connect-box

I confirm that in the router menu there is NO option to port forward IPv4.
However I found on the internet provider Company a recent discussion related to IPv4.
You can check at this link (in dutch, you can automatically translate): https://community.ziggo.nl/thuisnetwerk-software-101/ipv4-port-forwarding-mist-54104
It appears that the Internet provider may convert to IPv4 by remote in 24 hours.
Please confirm if I understood correctly and if I have to aske them to proceed with conversion.

One additional info.
To connet my desktop to the lan, I am using a powerlan (without wi-fi).
Exact model is TP-Link TL-PA4010P KIT.
You can check details here: https://www.bol.com/nl/p/tp-link-tl-pa4010p-kit-powerline-zonder-wifi-2-stuks-nl/9200000021008407/?s2a=

Please confirm that the powerlan is NOT blocking the port forward. It shouldn't but I am not sure.

Thanks for the moment.

Best regards and enjoy your day!

[damned]

It does sound like requesting that change is a good option.
From wjat I can see the powerlan should not be an issue.

[piadone]

Thanks. I am going to ask the IPv4 change and will keep you updated. I hope it will work!!

[piadone]

Dear Damned
I asked and obtained the IPv4 change on the router to the Internet provider.

They did. I run FG test and SUCCESS!! It works!!!
I didn't create any rule on the router, it simply works.
I kept the rule created on the software firewall.

Thanks for the support and happy role playing!

[damned]

Dear Damned
I asked and obtained the IPv4 change on the router to the Internet provider.

They did. I run FG test and SUCCESS!! It works!!!
I didn't create any rule on the router, it simply works.
I kept the rule created on the software firewall.

Thanks for the support and happy role playing!

Woot! Well done and thanks for updating.