FGU Crashes on: Update, Settings, Crashes Programs & Features trying to Uninstall

[ArckAngel]

I've checked the Known Issues and searched the forum (though it's difficult to search a specific forum unless I'm missing something.)

When I open FGU, the Update button is read. When I click on it, it crashes.
When I click on Setting FGU Crashes.
When I try to uninstall the program, nothing happens.

This has been my experience dealing with FGU, as I haven't tried to do much else with it after these crashes.

[Trenloe]

Welcome to the FG forums ArckAngel.

Can you describe exactly what happens when FG crashes?

Is there anything written to the Windows application event viewer?

[ArckAngel]

Here are the Errors from Event Viewer:

Faulting application name: FantasyGroundsUpdater.exe, version: 1.0.0.0, time stamp: 0xca126541
Faulting module name: KERNELBASE.dll, version: 10.0.18362.535, time stamp: 0x50cc8d5a
Exception code: 0xe0434352

Application: FantasyGroundsUpdater.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.ComponentModel.Win32Exception
at System.Diagnostics.Process.StartWithShellExecuteEx (System.Diagnostics.ProcessStartInfo)
at System.Diagnostics.Process.Start(System.Diagnostic s.ProcessStartInfo)
at FantasyGroundsUpdater.Program.CheckNewUpdater()
at FantasyGroundsUpdater.Program.Main()

Faulting application name: FantasyGroundsUpdater.exe, version: 1.0.0.0, time stamp: 0xca126541
Faulting module name: KERNELBASE.dll, version: 10.0.18362.535, time stamp: 0x50cc8d5a
Exception code: 0xe0434352
Fault offset: 0x000000000003a839
Faulting process id: 0x3d8c
Faulting application start time: 0x01d5ce698523ab88
Faulting application path: C:\Program Files\SmiteWorks\Fantasy Grounds\FantasyGroundsUpdater.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report Id: 148efc82-026e-4608-9173-c7cfdff8e042
Faulting package full name:

Application: FantasyGroundsUpdater.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.ComponentModel.Win32Exception
at System.Diagnostics.Process.StartWithShellExecuteEx (System.Diagnostics.ProcessStartInfo)
at System.Diagnostics.Process.Start(System.Diagnostic s.ProcessStartInfo)
at FantasyGroundsUpdater.Program.CheckNewUpdater()
at FantasyGroundsUpdater.Program.Main()

[Zacchaeus]

You are missing a needed file. See post #6 in this thread https://www.fantasygrounds.com/forums/showthread.php?51583-Can-t-load-a-campaign

[Naroe]

FGU has been working fine, it just did an update and started ok. I bought a couple of 5E books and restarted to update. Now FGU crashes immediately to desktop if I click update or setting.

Event Viewer log for update

Log Name: Application
Source: .NET Runtime
Date: 25/01/2020 10:04:52 PM
Event ID: 1026
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: MaximusVII
Description:
Application: FantasyGroundsUpdater.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.ComponentModel.Win32Exception
at System.Diagnostics.Process.StartWithShellExecuteEx (System.Diagnostics.ProcessStartInfo)
at System.Diagnostics.Process.Start(System.Diagnostic s.ProcessStartInfo)
at FantasyGroundsUpdater.Program.CheckNewUpdater()
at FantasyGroundsUpdater.Program.Main()




Event Xml:
<Event xmlns="https://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name=".NET Runtime" />
<EventID Qualifiers="0">1026</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2020-01-25T11:34:52.913516500Z" />
<EventRecordID>21798</EventRecordID>
<Channel>Application</Channel>
<Computer>MaximusVII</Computer>
<Security />
</System>
<EventData>
<Data>Application: FantasyGroundsUpdater.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.ComponentModel.Win32Exception
at System.Diagnostics.Process.StartWithShellExecuteEx (System.Diagnostics.ProcessStartInfo)
at System.Diagnostics.Process.Start(System.Diagnostic s.ProcessStartInfo)
at FantasyGroundsUpdater.Program.CheckNewUpdater()
at FantasyGroundsUpdater.Program.Main()


</Data>
</EventData>
</Event>

Event Viewer for settings crash
Log Name: Application
Source: Application Error
Date: 25/01/2020 10:04:52 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: MaximusVII
Description:
Faulting application name: FantasyGroundsUpdater.exe, version: 1.0.0.0, time stamp: 0xca126541
Faulting module name: KERNELBASE.dll, version: 10.0.17763.914, time stamp: 0xfb6790ac
Exception code: 0xe0434352
Fault offset: 0x0000000000039159
Faulting process ID: 0x12c0
Faulting application start time: 0x01d5d3737539b85b
Faulting application path: J:\Program Files\SmiteWorks\Fantasy Grounds\FantasyGroundsUpdater.exe
Faulting module path: C:\Windows\System32\KERNELBASE.dll
Report ID: 8538fe0f-fdc1-4b87-8497-27d61133872e
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="https://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2020-01-25T11:34:52.976452200Z" />
<EventRecordID>21799</EventRecordID>
<Channel>Application</Channel>
<Computer>MaximusVII</Computer>
<Security />
</System>
<EventData>
<Data>FantasyGroundsUpdater.exe</Data>
<Data>1.0.0.0</Data>
<Data>ca126541</Data>
<Data>KERNELBASE.dll</Data>
<Data>10.0.17763.914</Data>
<Data>fb6790ac</Data>
<Data>e0434352</Data>
<Data>0000000000039159</Data>
<Data>12c0</Data>
<Data>01d5d3737539b85b</Data>
<Data>J:\Program Files\SmiteWorks\Fantasy Grounds\FantasyGroundsUpdater.exe</Data>
<Data>C:\Windows\System32\KERNELBASE.dll</Data>
<Data>8538fe0f-fdc1-4b87-8497-27d61133872e</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>

[Naroe]

I got mine working - UNINSTALL and REINSTALL worked

[alvaconklin]

Nevermind figured it out