Demo Player wants to join the game, loading screen is stuck on "acquiring file list"

[Ascalon]

Well, title says it all: My player wanted to join my hosted game, I can see that his name is logged it, but the loading screen dosen't change für 10+ minutes. Tried it three times now :-/

[rhammer2]

???

Unity does not yet have a Demo (no key) version to use.

- Robert

[notrealdan]

???

Unity does not yet have a Demo (no key) version to use.

- Robert

Yes it does. See the latest Kickstarter update from I think Dec 21st.

EDIT: And here: https://www.fantasygrounds.com/forums/showthread.php?52837-Demo-Client-Testing-(Not-Live-Play)

[Zacchaeus]

Check that you don't have too much shared, and that your or your players router doesn't have excessive flood protection enabled.

[LordEntrails]

Does it only happen with one player? Does it work with others? Do you have Comcast or AT&T as your ISP?

[TehFungus]

My friends and I are also having this issue... One has paid version, five have demo, and from what we understood, the demo versions were supposed to connect to the paid editions?

[LordEntrails]

My friends and I are also having this issue... One has paid version, five have demo, and from what we understood, the demo versions were supposed to connect to the paid editions?
Yes, assuming the host has a paid Ultimate license. If they have a standard, then only 1 demo/free player will be able to connect and they will not be able to save what they do. Also note that all Free/Demo players must have forum accounts and have it entered in the FGU settings.

[ElizabethJ013]

Was this issue resolved? If so, what was the solution?

I am also experiencing the same issue. GM has the ultimate license, 2 players have demo version, and one has standard. All users are stuck on "acquiring file list". I am on the same network as GM, others are not. Doesn't appear to be a network issue. Is this something on FG's end or is there some setting I'm missing? GM has Mac, I know that was an issue in previous iterations.

[keithhannen]

same for me. ultimate license on one pc, demo on another. can't get past "acquiring file list." 'PlayerName' connected messages appear in chat on GM instance.

[LordEntrails]

Make sure you have updated since ~2200 UTC Tuesday 3/24.
Please also make sure your players have a forum account and have entered it correctly in their settings.
Then please list what type of connection you were trying (cloud, private, etc), when (date & time), and your license type as well as your player's license type(s).
Then please include your and your player's console.log files.

[ElizabethJ013]

OK, so it does eventually work, it just takes several minutes (up to 15 minutes in one case). We are using a public server in the lobby. I'm thinking there's just a lot of traffic right now and the system's not used to it?

[LordEntrails]

OK, so it does eventually work, it just takes several minutes (up to 15 minutes in one case). We are using a public server in the lobby. I'm thinking there's just a lot of traffic right now and the system's not used to it?
Moon Wizard did say that there are something like 10,000 new users on the forums this week. No idea how many players/GMs or games that translates to, but has to be a lot.

[LordEntrails]

Posted for keithhannen (https://www.fantasygrounds.com/forums/member.php?136143-keithhannen);

The forum software is preventing me from replying. it keeps telling me "Post denied. New posts are limited by number of URLs it may contain and checked if it doesn't contain forbidden words."

https://www.fantasygrounds.com/forums/themecrate/debutant/misc/quote_icon.png Originally Posted by LordEntrails https://www.fantasygrounds.com/forums/themecrate/debutant/buttons/viewpost-right.png (https://www.fantasygrounds.com/forums/showthread.php?p=485046#post485046)
Make sure you have updated since ~2200 UTC Tuesday 3/24.
Please also make sure your players have a forum account and have entered it correctly in their settings.
Then please list what type of connection you were trying (cloud, private, etc), when (date & time), and your license type as well as your player's license type(s).
Then please include your and your player's console.log files.



-both systems updated, running v4.0.0
-both active accounts/successfully authenticated
-tried lan and cloud
-starting at about 17:00EST until now (22:13EST)
-1 machine running FGU ultimate (using my credentials)
-1 machine running FGU demo/free (using my wife's credentials)

GM console log:
[3/24/2020 10:07:26 PM] Launcher scene starting.
[3/24/2020 10:07:36 PM] Starting private server mode. [(192.168.86.146:1802) (fe80::e50d:427d:6392:25a5:1802)]
[3/24/2020 10:07:36 PM] Game server started. [192.168.86.146:1802]
[3/24/2020 10:07:36 PM] Launcher scene exiting.
[3/24/2020 10:07:36 PM] Tabletop scene starting.
[3/24/2020 10:08:11 PM] [WARNING] Frame hotkeytitlebox contains out-of-range values in Middle.
[3/24/2020 10:08:11 PM] [WARNING] Frame hotkeytitlebox contains out-of-range values in Right.
[3/24/2020 10:08:23 PM] Client connected. Waiting for authorization. [1]
[3/24/2020 10:08:23 PM] 'PlayerName' connected
[3/24/2020 10:13:12 PM] Campaign saved.

Free/Demo console:
[3/24/2020 10:09:56 PM] Attempting direct connection to server. [192.168.86.146:1802]
[3/24/2020 10:09:56 PM] Attempting authorization. [PlayerName- DIRECT (NON-MEDIATED)]
[3/24/2020 10:09:57 PM] Client connected to host as 'PlayerName'
[3/24/2020 10:10:31 PM] Unexpected command (DIETR) received on client while downloading.
[3/24/2020 10:10:31 PM] Unexpected command (DIETR) received on client while downloading.
[3/24/2020 10:10:31 PM] Unexpected command (DIEUR) received on client while downloading.
[3/24/2020 10:10:31 PM] Unexpected command (DIEUR) received on client while downloading.
[3/24/2020 10:10:31 PM] Unexpected command (DIEUR) received on client while downloading.
[3/24/2020 10:10:31 PM] Unexpected command (DIEUR) received on client while downloading.
[3/24/2020 10:10:31 PM] Unexpected command (DIEUR) received on client while downloading.
[3/24/2020 10:10:32 PM] Unexpected command (DIEUR) received on client while downloading.
[3/24/2020 10:10:32 PM] Unexpected command (DIEUR) received on client while downloading.
[3/24/2020 10:10:32 PM] Unexpected command (DIEUR) received on client while downloading.
[3/24/2020 10:10:32 PM] Unexpected command (DIEUR) received on client while downloading.
[3/24/2020 10:10:32 PM] Unexpected command (DIEUR) received on client while downloading.
[3/24/2020 10:10:32 PM] Unexpected command (DIEUR) received on client while downloading.
[3/24/2020 10:10:32 PM] Unexpected command (DIEUR) received on client while downloading.
[3/24/2020 10:10:33 PM] Unexpected command (DIEUR) received on client while downloading.
[3/24/2020 10:10:33 PM] Unexpected command (DIEUR) received on client while downloading.
[3/24/2020 10:10:33 PM] Unexpected command (DIEUR) received on client while downloading.
[3/24/2020 10:10:33 PM] Unexpected command (DIEUR) received on client while downloading.
[3/24/2020 10:10:33 PM] Unexpected command (DIEUR) received on client while downloading.
[3/24/2020 10:10:33 PM] Unexpected command (DIEUR) received on client while downloading.
[3/24/2020 10:10:33 PM] Unexpected command (DIESR) received on client while downloading.
[3/24/2020 10:10:36 PM] Unexpected command (CHINR) received on client while downloading.
[3/24/2020 10:10:39 PM] Unexpected command (CHINR) received on client while downloading.
[3/24/2020 10:14:26 PM] Unexpected command (CHINR) received on client while downloading.
[3/24/2020 10:17:16 PM] Unexpected command (CHINR) received on client while downloading.

[Relampago]

I am having this issue now with 3 people trying to connect. Cloud connection. Right now (3/24/2020 11pm Eastern) Will get console.log files

[keithhannen]

thank you, LordEntrails

[Relampago]

FYI i also tried just hosting and connecting locally and same thing it hangs on acquiring file list with no progress.

[Relampago]

I also completely turned off windows firewall. Will try and get log files now.

[Relampago]

I didnt get the whole client log from the players but here is the error from their log they shared (i know having the whole log is important sorry) [3/24/2020 11:05:37 PM] Unexpected command (CHINR) received on client while downloading.


I will try and recreate it this evening between the 2 computers in my house and provide full logs for host and client.

[Moon Wizard]

For anyone stuck on Acquiring File List issue, please make sure that everyone in your group has updated FGU to the latest version (2020-03-24, as of this post). We are in quite a bit of flux, as we attempt to nail down networking issues and we're working hard to figure out how to solve them. Keeping on the latest version helps us know whether we're moving in the right direction.

Regards,
JPG

[Relampago]

It is working today!

[Jaesman151]

We are having this issue as well. I just downloaded updates, my DM has Unity ultimate monthly subscription, my settings have my account info. Using cloud public entered password etc. The Acquiring File List frame doesnt show any progress after 10+ minutes.

[Relampago]

Given the state of the Unity client I recommend that everyone press update before they launch their client and attempt to connect even the DM. I know i am just a neophyte here but this happened to us and cleared up yesterday after our clients updated yesterday. Good luck!

[LordEntrails]

Given the state of the Unity client I recommend that everyone press update before they launch their client and attempt to connect even the DM. I know i am just a neophyte here but this happened to us and cleared up yesterday after our clients updated yesterday. Good luck!
Very good advice. As of last night (for me) there had been 4 updates to FGU in less than 2 days.

Remember, this is beta software and is being updated frequently, so always update :)

[beurhou]

Hello ,

I have the same issue, i try all what you say but nothing happen. Do you have a solution please ? i have a session this night but we are blocked for the moment

Thx for your help

[Relampago]

Beurhou as recommended earlier in the thread paste your change.log file from the DM and one client with the issue.

[Moon Wizard]

Yes, please. I need to logs from both the GM and the player on any failed connections.

Regards,
JPG

[JulianS]

We had exactly the same issue. Demo account players were stuck on "acquiring file list" and couldn't join even though they were displayed as connected in the GM account. One exception: I (the GM) joined the session with another demo account from within the same wireless network. This worked without incident. The logs are below:


GM log:
[26.03.2020 23:11:24] Noble Connect [808614]: Sending REFRESH REQUEST [0c4423066d1ca600c4c9c137] from 192.168.178.31:56012 to 128.199.60.165:3478
[26.03.2020 23:11:24] Noble Connect [808640]: Handle response from 128.199.60.165:3478 at 192.168.178.31:56012
[26.03.2020 23:11:24] Noble Connect [808640]: Received REFRESH SUCCESS RESPONSE [0c4423066d1ca600c4c9c137] from 128.199.60.165:3478 at 192.168.178.31:56012
[26.03.2020 23:11:27] Noble Connect [811919]: Sending BIND INDICATION [745ba5c2be7b227815445a1f] from 192.168.178.31:56012 to 77.191.124.27:50474
[26.03.2020 23:11:54] Noble Connect [838615]: Sending REFRESH REQUEST [cbc94410c3a6893592ea5594] from 192.168.178.31:56012 to 128.199.60.165:3478
[26.03.2020 23:11:54] Noble Connect [838715]: Sending REFRESH REQUEST [cbc94410c3a6893592ea5594] from 192.168.178.31:56012 to 128.199.60.165:3478
[26.03.2020 23:11:54] Noble Connect [838715]: Handle response from 128.199.60.165:3478 at 192.168.178.31:56012
[26.03.2020 23:11:54] Noble Connect [838715]: Received REFRESH SUCCESS RESPONSE [cbc94410c3a6893592ea5594] from 128.199.60.165:3478 at 192.168.178.31:56012
[26.03.2020 23:11:54] Noble Connect [838741]: Handle response from 128.199.60.165:3478 at 192.168.178.31:56012
[26.03.2020 23:12:02] Noble Connect [846206]: Sending BIND INDICATION [758bbdd9c3f6a4142d83f280] from 192.168.178.31:56012 to 128.199.60.165:3478
[26.03.2020 23:12:24] Noble Connect [868615]: Sending REFRESH REQUEST [53c399064b896d144f24a3fc] from 192.168.178.31:56012 to 128.199.60.165:3478
[26.03.2020 23:12:24] Noble Connect [868641]: Handle response from 128.199.60.165:3478 at 192.168.178.31:56012
[26.03.2020 23:12:24] Noble Connect [868641]: Received REFRESH SUCCESS RESPONSE [53c399064b896d144f24a3fc] from 128.199.60.165:3478 at 192.168.178.31:56012
[26.03.2020 23:12:54] Noble Connect [898616]: Sending REFRESH REQUEST [45e6a1ae910b53dfcbc72f80] from 192.168.178.31:56012 to 128.199.60.165:3478
[26.03.2020 23:12:54] Noble Connect [898641]: Handle response from 128.199.60.165:3478 at 192.168.178.31:56012
[26.03.2020 23:12:54] Noble Connect [898641]: Received REFRESH SUCCESS RESPONSE [45e6a1ae910b53dfcbc72f80] from 128.199.60.165:3478 at 192.168.178.31:56012
[26.03.2020 23:12:55] Noble Connect [899580]: Sending BIND INDICATION [a6024d20a82f37afd3384576] from 192.168.178.31:56012 to 192.168.178.37:58800
[26.03.2020 23:13:13] Noble Connect [917883]: Sending BIND INDICATION [77fe90db93d105144deec3d1] from 192.168.178.31:56012 to 77.191.124.27:50469
[26.03.2020 23:13:24] Noble Connect [928616]: Sending REFRESH REQUEST [90d9695f0efad004579fafae] from 192.168.178.31:56012 to 128.199.60.165:3478
[26.03.2020 23:13:24] Noble Connect [928644]: Handle response from 128.199.60.165:3478 at 192.168.178.31:56012
[26.03.2020 23:13:24] Noble Connect [928644]: Received REFRESH SUCCESS RESPONSE [90d9695f0efad004579fafae] from 128.199.60.165:3478 at 192.168.178.31:56012
[26.03.2020 23:13:24] Noble Connect [928719]: Sending BIND INDICATION [1f074caaf62d6b50f005a836] from 192.168.178.31:56012 to 77.191.124.27:50474
[26.03.2020 23:13:54] Noble Connect [958617]: Sending REFRESH REQUEST [ae148c5f56d86a73c0c13a87] from 192.168.178.31:56012 to 128.199.60.165:3478
[26.03.2020 23:13:54] Noble Connect [958642]: Handle response from 128.199.60.165:3478 at 192.168.178.31:56012
[26.03.2020 23:13:54] Noble Connect [958642]: Received REFRESH SUCCESS RESPONSE [ae148c5f56d86a73c0c13a87] from 128.199.60.165:3478 at 192.168.178.31:56012
[26.03.2020 23:13:58] Noble Connect [963006]: Sending BIND INDICATION [da290ed3eb6e919abd1492d4] from 192.168.178.31:56012 to 128.199.60.165:3478
[3/26/2020 11:14:17 PM] Campaign saved.
[26.03.2020 23:14:24] Noble Connect [988617]: Sending REFRESH REQUEST [a8d192ac3d8de6065063876f] from 192.168.178.31:56012 to 128.199.60.165:3478
[26.03.2020 23:14:24] Noble Connect [988643]: Handle response from 128.199.60.165:3478 at 192.168.178.31:56012
[26.03.2020 23:14:24] Noble Connect [988643]: Received REFRESH SUCCESS RESPONSE [a8d192ac3d8de6065063876f] from 128.199.60.165:3478 at 192.168.178.31:56012

Player log:
[26.03.2020 21:43:05] Noble Connect [367209]: Handle response from 128.199.60.165:3478 at 192.168.1.15:55406
[26.03.2020 21:43:05] Noble Connect [367209]: Received REFRESH SUCCESS RESPONSE [d2a46f0c07ac76adabb8cbd9] from 128.199.60.165:3478 at 192.168.1.15:55406
[26.03.2020 21:43:35] Noble Connect [397149]: Sending REFRESH REQUEST [62e92519349e88230e999fd2] from 192.168.1.15:55406 to 128.199.60.165:3478
[26.03.2020 21:43:35] Noble Connect [397249]: Sending REFRESH REQUEST [62e92519349e88230e999fd2] from 192.168.1.15:55406 to 128.199.60.165:3478
[26.03.2020 21:43:35] Noble Connect [397294]: Handle response from 128.199.60.165:3478 at 192.168.1.15:55406
[26.03.2020 21:43:35] Noble Connect [397294]: Received REFRESH SUCCESS RESPONSE [62e92519349e88230e999fd2] from 128.199.60.165:3478 at 192.168.1.15:55406
[26.03.2020 21:43:35] Noble Connect [397350]: Handle response from 128.199.60.165:3478 at 192.168.1.15:55406
[26.03.2020 21:44:05] Noble Connect [427149]: Sending REFRESH REQUEST [4d7df081706797e0ffb72e36] from 192.168.1.15:55406 to 128.199.60.165:3478
[26.03.2020 21:44:05] Noble Connect [427201]: Handle response from 128.199.60.165:3478 at 192.168.1.15:55406
[26.03.2020 21:44:05] Noble Connect [427201]: Received REFRESH SUCCESS RESPONSE [4d7df081706797e0ffb72e36] from 128.199.60.165:3478 at 192.168.1.15:55406
[3/26/2020 9:44:05 PM] Unexpected command (CHINR) received on client while downloading.
[3/26/2020 9:44:08 PM] Unexpected command (CHINR) received on client while downloading.
[26.03.2020 21:44:35] Noble Connect [457149]: Sending REFRESH REQUEST [06bc2bfcbd94e9f6f08556a5] from 192.168.1.15:55406 to 128.199.60.165:3478
[26.03.2020 21:44:35] Noble Connect [457227]: Handle response from 128.199.60.165:3478 at 192.168.1.15:55406
[26.03.2020 21:44:35] Noble Connect [457227]: Received REFRESH SUCCESS RESPONSE [06bc2bfcbd94e9f6f08556a5] from 128.199.60.165:3478 at 192.168.1.15:55406
[26.03.2020 21:44:56] Noble Connect [477573]: Sending BIND INDICATION [cb1ad94da86741882f34743b] from 192.168.1.15:55406 to 128.199.60.165:3478
[26.03.2020 21:44:59] Noble Connect [480935]: Sending BIND INDICATION [c5e7122a9d2cce80ff0ebfcb] from 192.168.1.15:55406 to 82.207.239.31:3131
[26.03.2020 21:45:05] Noble Connect [487150]: Sending REFRESH REQUEST [ff895868c7d60aad0195e2f5] from 192.168.1.15:55406 to 128.199.60.165:3478
[26.03.2020 21:45:05] Noble Connect [487235]: Handle response from 128.199.60.165:3478 at 192.168.1.15:55406
[26.03.2020 21:45:05] Noble Connect [487235]: Received REFRESH SUCCESS RESPONSE [ff895868c7d60aad0195e2f5] from 128.199.60.165:3478 at 192.168.1.15:55406
[26.03.2020 21:45:35] Noble Connect [517150]: Sending REFRESH REQUEST [d4ba0eabb1e77eddbf67e429] from 192.168.1.15:55406 to 128.199.60.165:3478
[26.03.2020 21:45:35] Noble Connect [517216]: Handle response from 128.199.60.165:3478 at 192.168.1.15:55406
[26.03.2020 21:45:35] Noble Connect [517216]: Received REFRESH SUCCESS RESPONSE [d4ba0eabb1e77eddbf67e429] from 128.199.60.165:3478 at 192.168.1.15:55406
[26.03.2020 21:46:05] Noble Connect [547163]: Sending REFRESH REQUEST [2e656170728eecd5eed4993f] from 192.168.1.15:55406 to 128.199.60.165:3478
[26.03.2020 21:46:05] Noble Connect [547231]: Handle response from 128.199.60.165:3478 at 192.168.1.15:55406
[26.03.2020 21:46:05] Noble Connect [547231]: Received REFRESH SUCCESS RESPONSE [2e656170728eecd5eed4993f] from 128.199.60.165:3478 at 192.168.1.15:55406
[3/26/2020 9:46:22 PM] Unexpected command (CHINR) received on client while downloading.
[26.03.2020 21:46:35] Noble Connect [577163]: Sending REFRESH REQUEST [27eca30ea8682f6ffeb45c1b] from 192.168.1.15:55406 to 128.199.60.165:3478
[26.03.2020 21:46:35] Noble Connect [577232]: Handle response from 128.199.60.165:3478 at 192.168.1.15:55406
[26.03.2020 21:46:35] Noble Connect [577232]: Received REFRESH SUCCESS RESPONSE [27eca30ea8682f6ffeb45c1b] from 128.199.60.165:3478 at 192.168.1.15:55406

[Moon Wizard]

I just pushed a build today (about an hour ago) which should help reduce this sort of situation, while we continue to investigate the root cause.

Regards,
JPG

[horsburghn]

I had this exact same issue which I have managed to resolve as follows.

On my computer I had both the original and the Unity versions of Fantasy Grounds. I uninstalled the original version and then the Unity version connected without any issues at all. As a player I have no port forwarding. I run Zonealarm and, after accepting that Fantasy Grounds required internet access, it has worked fine.

Hope that this helps.

[Juzzinodda]

I'm facing this exact issue but it doesn't seem like a solution was found in this thread. Any advice. Thanks! Running Catalina with Ultimate and trying to connect demo players.

[horsburghn]

I posted a possible solution just three minutes before you posted this.

[SieferSeesSomething]

I've been running into the same problem all day. I haven't been able to connect from a demo player outside my network using the cloud, or inside my LAN wifi. In each instance, they get stuck on the "Acquiring File List" screen and it never moves. This is even before I had Fantasy Grounds Classic installed (which I decided I might want to try switching to now if it will have less of these problems).


I posted a possible solution just three minutes before you posted this.

Out of curiosity, did you uninstall it from the connecting computer or the host GM computer? Because this happened to me when neither player had the classic version installed. I decided to install it now, but that's only because the unity version keeps breaking and I wanted to see if it would work with Classic (which I'm not having luck with either, I've been having issues trying to forward ports on my google wifi but that's a separate issue).

EDIT: So, quick update. I was able to have a player load in after I removed every player-facing module from allowing player loading. Also, it was through private LAN. It's not super helpful, though, as I would like players to be able to use the books I bought to help them make characters if I'm ever able to start a campaign in this thing.

[damned]

Please can you uninstall or delete the executables and then download the newest build and retest? Players should also do the same. I can test with you if you like.

[Elminster the White]

Hello,

I had the same issues with one Test Client trying to connect to my "ultimate" server. Corresponding to you advice I downloaded the newest package from this site an reinstalled it. But since 2 h it is not possible to update my version (Settings with correct password check). I got the message during the update process: "Error request time out, Retrying in 10 sec". A restart of my Laptop did not help.

It worked on my computer great (exept one client who tried to connect and it does not work), before I installed the newest downloaded version today.

Please help me out, because I spent a lot to play DnD 5e with my friends remotely and we would like to try and create our charakters.

On another computer I was able to install and update the new Version but on my Laptop is the server accounted version.

[damned]

So you can install and run on Computer B but not Computer A?
Are these computers connected to the same network?
If so it seems like maybe there is antivirus or other security software that is preventing the update?

[Elminster the White]

Thank you for the quick answer on saturday!

The other computer is not in the same network, I accessed it remotely via team viewer.

Firewall is deactivated. I switched from wlan to cable without any success.

[damned]

Hi there - what ISP are you trying to connect from please?
What happens if you ping patch.fantasygrounds.com

[horsburghn]

I've been running into the same problem all day. I haven't been able to connect from a demo player outside my network using the cloud, or inside my LAN wifi. In each instance, they get stuck on the "Acquiring File List" screen and it never moves. This is even before I had Fantasy Grounds Classic installed (which I decided I might want to try switching to now if it will have less of these problems).



Out of curiosity, did you uninstall it from the connecting computer or the host GM computer? Because this happened to me when neither player had the classic version installed. I decided to install it now, but that's only because the unity version keeps breaking and I wanted to see if it would work with Classic (which I'm not having luck with either, I've been having issues trying to forward ports on my google wifi but that's a separate issue).

EDIT: So, quick update. I was able to have a player load in after I removed every player-facing module from allowing player loading. Also, it was through private LAN. It's not super helpful, though, as I would like players to be able to use the books I bought to help them make characters if I'm ever able to start a campaign in this thing.

I uninstalled it from the connecting computer.

[Elminster the White]

Hi,

I'm from Germany an my ISP is M-Net if I ping patch.fantasygrounds.com:

Ping wird ausgeführt für patch.fantasygrounds.com [70.35.199.236] mit 32 Bytes Daten:
Antwort von 70.35.199.236: Bytes=32 Zeit=128ms TTL=51
Antwort von 70.35.199.236: Bytes=32 Zeit=126ms TTL=51
Antwort von 70.35.199.236: Bytes=32 Zeit=126ms TTL=51
Antwort von 70.35.199.236: Bytes=32 Zeit=127ms TTL=51

It is responding with ~127 ms Latency. Any other hints? As I said it worked fine on this Computer unitl I installed the new downloaded version.

[Elminster the White]

32704

Its like this after all the tries. All updates broke down after a short amount of time, it is counting the MBytes and after 2 up to 5 MBytes it is stopping. I also tried another account (Windows) on this laptop but it did not help. Tonight 5 Players want to create their characters and the server is not running. Anything else I can do?

I also tried to install it from scratch and gave the installer a new folder for Data but it is *wait for it* not working.

Maybe it is something with undeleted registry entries which have not been deleted after uninstall routine?

[Elminster the White]

Hello again,

the log file is full of these entries:

i: C:\pvt\FGunityAppData\vault\5E-addons.dat
Checking package SWKARTPACK1 for updates
63 Response received: {"name":"general-addons","productID":59,"location":1,"buildNums":[17],"files":{"files":[{"name":"portraits\/FantasyPortraits.ppk","size":196061},{"name":"portraits\/FantasyPortraits.ppk","size":196061},{"name":"modules\/Combat_Battlemaps.mod","size":5938748},{"name":"modules\/fumblecrit.mod","size":19680},{"name":"modules\/calendars.mod","size":34885},{"name":"modules\/lettertokens.mod","size":305359},{"name":"extensions\/Theme_Simple_Brown.ext","size":475751},{"name":"extensions\/Theme_Dungeon.ext","size":1453378},{"name":"extensions\/Theme_Wood.ext","size":7168849},{"name":"extensions\/Theme_Simple_Gray.ext","size":450961}]},"version":0}
Checking package version.
New version found, updating.
SWKARTPACK1 Updating
64 Response received: 15793891
FantasyGrounds Decompressing
DownloadFile-FantasyGrounds: 10,0549324
Error: Request timeout
Retrying in 10 seconds
FantasyGrounds Update Complete
i: C:\pvt\FGunityAppData\vault\FantasyGrounds.dat
Checking package VortexGames for updates

[damned]

What happens if you install to the default location?

[Elminster the White]

The same. I deleted the data and app folder (with uninstall routine and manually). I installed with local admin in local admin user folder (default).

It is not working. Why it worked at least at my laptop with the old download? Its a bit frustrating.

[Elminster the White]

Hello,

it is not working I canceled my character creation session. It is mysterious that my licence key is still correct in the settings of the updater but I deleted everything and reinstalled it.

Will you upload the older installer or a correction? Any other recommendation?

[Moon Wizard]

For any connection-specific issues (i.e. connecting players to GM games), please see this thread for what we need to help figure these out:
https://www.fantasygrounds.com/forums/showthread.php?55185-Connection-Issues-And-What-To-Provide

For any installer-specific or updater-specific issues, please post in this thread:
https://www.fantasygrounds.com/forums/showthread.php?55145-Updater-Issues

I'm going to close this thread for now, because it has become mixed between several different issues.

Regards,
JPG