How do you transfer FG over to a new computer?

[John Shull]

Got a new computer and what are procedures for relocating the FG to new machine.

[RunningWolf]

I'm a noob but I thought it was just a matter of downloading/installing the demo on the new computer and entering your lisc key....

[Andraax]

And then copying the contents of your "campaigns" folder, if you GM...

[Zacchaeus]

Hi John, welcome to FG.

In your old computer click the small icon at the top right of the start screen and this will take you to your FGData ffolder. If as Andraax says you are the DM then make a copy of the Campaigns folder onto a pen drive or external drive of some kind; or save it to Drop[box or whatever.

Install FG on your new computer; enter your license key and your username and password and then click update and FG will install and download any DLC that you have. You can then copy the campaigns folder from your old computer into the new one.

[RunningWolf]

Since it's usually in a hidden folder you might need to go into windows setting. Gimme a minute to grab a screen shot.... I believe the App Data folder is hidden by default.

I just gifted a friend a Windows 10 box and know it's usually set to not show hidden files by default.
go to the View tab -> Options -> View in the new pop up window -> a tiny bit down to click on the show hidden folders, files, ect.

Wanted to save you some frustration in case you didn't know how to change it. If you don't normally screw around with system files change it back to hide the stuff.

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[mattekure]

The main files you want to copy are the contents of the Campaign Folder as many have said above. Then any module/extensions you have that are not purchased from Smiteworks/Steam. Stuff from DMG or downloaded from the forums. Then any custom/personal tokens you have stored in the tokens directory.

[lbw]

I logged in and it didnt load my D&D DM Guide, Players Guide and Storm Kings Thunder, which I was running on my old computer, it shows the campaign but the only thing that has any data is the characters that were playing in it.

[Trenloe]

I logged in and it didnt load my D&D DM Guide, Players Guide and Storm Kings Thunder, which I was running on my old computer, it shows the campaign but the only thing that has any data is the characters that were playing in it.
Welcome to the FG forums!

Make sure you've logged in with your FG username and password in the Settings window, and then run an update - this will download all the content associated with your FG account.

[lbw]

that was what I was saying I did and it did not add those items I bought, also forgot the Monster Manual, they dont show up in my library

[lbw]

so I just copy pasted the whole Fantasy Grounds Folder from my old computer onto the new install folder did that mess something up maybe?

[Trenloe]

so I just copy pasted the whole Fantasy Grounds Folder from my old computer onto the new install folder did that mess something up maybe?
Maybe. If the file structure doesn't have the correct rights.

Please try this. Open FG and then run an update. Then don't start a campaign but click on the folder icon in the top left or right of the startup screen - this will open a file explorer at the FG app data directory.

Attach the updater log here - if you're using FG Classic it's called update.log if you're using FG Unity the file is FGUpdaterEngine_Prev.log

[lbw]

ok here is the update log

Getting packages from FG server
Starting update check
Getting examples from FG server
Getting purchases from FG server
Checking package FantasyGroundsUpdater for updates
Checking package 2E for updates
Checking package 3.5E for updates
Checking package 4E for updates
Checking package 5E for updates
Checking package 5E-addons for updates
updating extensions/5E_Theme_Wizards.ext
updating extensions/5E_Language_Fonts_FR_Wizards.ext
updating extensions/5E_Language_Fonts_Wizards.ext
Checking package 5E-data for updates
Checking package CoreRPG for updates
Checking package Cypher for updates
Checking package FATECore for updates
Checking package PFRPG for updates
Checking package PFRPG2 for updates
Checking package SFRPG for updates
Checking package SWK01 for updates
Checking package Utilities for updates
Checking package VortexGames for updates
Checking package general-addons for updates
Validating packages
Update check complete

[lbw]

found stuff in the old Vault folder and added that, that shows the D&D stuff that wasnt in the vault on my new directory, not sure why not since I jsut copied the whole folder from the old one, but that didnt help

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[Trenloe]

ok here is the update log

Getting packages from FG server
Starting update check
Getting examples from FG server
Getting purchases from FG server
Checking package FantasyGroundsUpdater for updates
Checking package 2E for updates
Checking package 3.5E for updates
Checking package 4E for updates
Checking package 5E for updates
Checking package 5E-addons for updates
updating extensions/5E_Theme_Wizards.ext
updating extensions/5E_Language_Fonts_FR_Wizards.ext
updating extensions/5E_Language_Fonts_Wizards.ext
Checking package 5E-data for updates
Checking package CoreRPG for updates
Checking package Cypher for updates
Checking package FATECore for updates
Checking package PFRPG for updates
Checking package PFRPG2 for updates
Checking package SFRPG for updates
Checking package SWK01 for updates
Checking package Utilities for updates
Checking package VortexGames for updates
Checking package general-addons for updates
Validating packages
Update check complete
This is showing that there are no DLC products downloaded as part of the update.

What version does FG show in the top right of the application startup screen? Does it show v3.3.13 FREE - if so, you need to enter your license key and run and update.

[lbw]

version is v3.3.13 Ultimate

[lbw]

thinking Ill uninstall it and do it from scratch, maybe copying all the folders messed it up?

[Trenloe]

version is v3.3.13 Ultimate
That should be OK then.

So, based off your update logs, the system doesn't see any purchases associated with your user ID. Are you logging into the FG client - and verifying it says "Login successful" using the "lbw" account? If so, go to this link and verify that FG has the purchases in your history: https://www.fantasygrounds.com/store/myorders.php

[lbw]

yeah so I followed that link and it doesnt show anything, but I bought the D&D 5E package and storm kings thunder, played it for over a year but took a couple years off, now its gone :(

[lbw]

which makes no sense, cuz the screen shot I sent you they are all on my old laptop in the vault folder

[Trenloe]

which makes no sense, cuz the screen shot I sent you they are all on my old laptop in the vault folder
Did you use a different use before?

You're probably better reaching out to [email protected] as they can check purchase histories etc..

[Little Big Wars]

ok so support helped me, I had an account from when i tried the demo and then a new account when I bought the ultimate, so doing that it should all show up now, thanks for your help, sorry for the confusion.

[Trenloe]

ok so support helped me, I had an account from when i tried the demo and then a new account when I bought the ultimate, so doing that it should all show up now, thanks for your help, sorry for the confusion.
No worries. Glad there was an explanation and you're sorted now!