unauthorized copy, or authorization server is down?

[Trentis]

I am trying to do a test run of FGU with my friends but they keep getting this message, but my key says its valid any solutions? trying to use a cloud server. 30364

[Kelrugem]

I am trying to do a test run of FGU with my friends but they keep getting this message, but my key says its valid any solutions? trying to use a cloud server. 30364

Do they all have a license for FGU? Beta testing is only allowed for people with a license at the moment :)

[Trentis]

they don't have a license, thanks for the help, I guess I will have to wait for a public beta or full release.

[LordEntrails]

The original plan was to allow FGU Beta Ultimate folks to be able to host non beta people sometime after beta launch and before public release. But, no time table and it was discussed as something that would happen after initial issues had been resolved and more game-like testing was appropriate.

As can be seen by this sub-forum, there is still plenty to be improved upon before the testing "group" gets even larger.

[scpfahler]

Has this issue been solved?

[Trenloe]

Has this issue been solved?
This was an issue from months ago, before people without a license could use FGU. So, this specific issue has been solved as demo users can now use FGU.

If you're having issues with a similar error message, make sure everyone (GM and Players) have all updated and that they are on v4.0.0 ... (2020-03-16) or a later dated version. This version number is displayed in the top right of the FG launch screen.

[h4xxler]

This was an issue from months ago, before people without a license could use FGU. So, this specific issue has been solved as demo users can now use FGU.

If you're having issues with a similar error message, make sure everyone (GM and Players) have all updated and that they are on v4.0.0 ... (2020-03-16) or a later dated version. This version number is displayed in the top right of the FG launch screen.

my players have all updated to 4.0.0, I have 4.0.0 ultimate and it is not working with this exact same error.

[Trenloe]

my players have all updated to 4.0.0, I have 4.0.0 ultimate and it is not working with this exact same error.
Make sure you see the date (2020-03-16) in the version number. If you just see v4.0.0 (without the date) then you're not on the most recent version.

[h4xxler]

Make sure you see the date (2020-03-16) in the version number. If you just see v4.0.0 (without the date) then you're not on the most recent version.

they have the date as well (and so do I).

[nekolisk]

I've got the same issue today. All of our FGU clients were up to date and demo player couldn't connect to my host with ultimate license no matter what

[Moon Wizard]

I just pushed a server update which should fix this for everyone. Please have your players try again.

Regards,
JPG

[Julstan]

I am also getting this message this morning as I try to test out FGU. Any resolutions to this?

[Trenloe]

I am also getting this message this morning as I try to test out FGU. Any resolutions to this?
A bit more info please.

What license does the GM have? If it's a subscription can they verify that the subscription is active.

What license does the player have?

Who is connecting and how? i.e. is the player remote and they're connecting via the cloud or direct.

[Julstan]

I have the ultimate licence. They have the demo version. They are remote and we have tried both cloud connection and direct.

[Trenloe]

I have the ultimate licence. They have the demo version. They are remote and we have tried both cloud connection and direct.
What versions are you running? Please specific the exact version numbers (including date) shown in the top right of the startup screen.

Has the player entered their FG username and password and logged in via the setting screen before trying to join?

Please confirm - are you using a subscription ultimate license or a permanent one?

[Julstan]

IT says v4.0.0 ULTIMATE (2020-03-18).
https://imgur.com/a/k3gJno4
They are logged in.
https://gyazo.com/c8caa324028c7abdb5548c7cb21e2c7f

I have a permanent Ultimate licence.

[Trenloe]

Thanks for the info.

Final info - could the GM and the player with the issue post the contents of their console.log file immediately after the player tries to join and gets the error. You can find this file in the FG app data directory - click the folder icon in the top left of the FG start screen to open this directory.

[Julstan]

This is mine
[3/19/2020 7:33:35 AM] Launcher scene starting.
[3/19/2020 7:45:27 AM] Starting cloud server mode. [julstan]
[3/19/2020 7:45:31 AM] Game server started. [68.183.117.123:54856]
[3/19/2020 7:45:31 AM] Launcher scene exiting.
[3/19/2020 7:45:31 AM] Tabletop scene starting.
[3/19/2020 7:46:31 AM] [WARNING] Noble Connect [776037]: no multiplexed handler 192.168.1.7:59584
[3/19/2020 7:46:32 AM] Client connected. Waiting for authorization. [1]
[3/19/2020 7:46:34 AM] Authorization failed: Incorrect password.
[3/19/2020 7:46:48 AM] [<color="red">ERROR</color>] Noble Connect [792278]: No bridge found for peer: 64.53.249.213:59864
[3/19/2020 7:46:48 AM] Client connected. Waiting for authorization. [2]
[3/19/2020 7:46:52 AM] 'nev218' connected
[3/19/2020 7:46:52 AM] 'nev218' connected
[3/19/2020 7:46:55 AM] 'nev218' disconnected
[3/19/2020 7:46:55 AM] 'nev218' disconnected

This is thiers
[3/19/2020 7:35:21 AM] Launcher scene starting.
[3/19/2020 7:46:28 AM] Attempting named connection to server. [julstan]
[3/19/2020 7:46:33 AM] Client attempting authorization. [nev218 - DIRECT]
[3/19/2020 7:46:35 AM] Authorization failed: The host has protected the session with a password. Please retry with correct password.
[3/19/2020 7:46:45 AM] Attempting named connection to server. [julstan]
[3/19/2020 7:46:49 AM] Client attempting authorization. [nev218 - DIRECT]
[3/19/2020 7:46:53 AM] Authorization failed: The host is running an unauthorized copy, or authorization server is down.

[Trenloe]

Thanks for getting that logfile info, hopefully this will allow the devs to pinpoint the issue.

As a final test (just as a test) could you do a Cloud -> Private server without a password and see if that works? The player would need to enter your FG username in the "Join by GM Name" field in the Join Campaign screen as your game won't appear in the lobby.

[Julstan]

okay after testing
GM
[3/19/2020 7:53:36 AM] Launcher scene starting.
[3/19/2020 7:53:58 AM] Starting cloud server mode. [julstan]
[3/19/2020 7:54:02 AM] Game server started. [68.183.117.123:61071]
[3/19/2020 7:54:02 AM] Launcher scene exiting.
[3/19/2020 7:54:02 AM] Tabletop scene starting.
[3/19/2020 7:54:52 AM] [WARNING] Noble Connect [75245]: no multiplexed handler 192.168.1.7:59299
[3/19/2020 7:54:55 AM] Client connected. Waiting for authorization. [1]
[3/19/2020 7:54:59 AM] 'nev218' connected
[3/19/2020 7:54:59 AM] 'nev218' connected
[3/19/2020 7:55:03 AM] 'nev218' disconnected
[3/19/2020 7:55:03 AM] 'nev218' disconnected
[3/19/2020 7:55:49 AM] [<color="red">ERROR</color>] Noble Connect [132615]: No bridge found for peer: 64.53.249.213:62843
[3/19/2020 7:55:50 AM] Client connected. Waiting for authorization. [2]
[3/19/2020 7:55:50 AM] 'nev218' connected
[3/19/2020 7:55:50 AM] 'nev218' disconnected

And player
[3/19/2020 7:55:46 AM] Attempting named connection to server. [julstan]
[3/19/2020 7:55:50 AM] Client attempting authorization. [nev218 - DIRECT]
[3/19/2020 7:55:50 AM] Authorization failed: The host is running an unauthorized copy, or authorization server is down.

[Zacchaeus]

Do you have a VPN in operation? If so can you try switching it off.

[nekolisk]

I just pushed a server update which should fix this for everyone. Please have your players try again.

Regards,
JPG

Fixed the issue for us. Great job!

[Julstan]

I am not using a vpn

[Moon Wizard]

@Julstan,

The only license I see on your account is a cancelled subscription; which would be the reason why the unauthorized server message is being displayed. As mentioned in the subscription FAQ, any subscription licenses are cancelled automatically at the time the subscription is cancelled.

If you feel like you should have another license you purchased, please contact [email protected] with any information you have on the license purchase.

Regards,
JPG

[Julstan]

Okay I will contact support. When I check my order history it shows me having a active ultimate license for unity. Not a sub either, i haven't had a sub for it in a long time, it should be permanent.

[Moon Wizard]

Apologies, I just looked again. You're right it was an old sub.

Make sure you are using your FGU license key starting with MD3. Try re-entering the license key in the Settings just to be sure.

Regards,
JPG

[Julstan]

Okay I'll try it again at let you know. Currently at work though so it will have to wait until tomorrow.

[lobart123]

Having same issue. All folks had most updated version. Any Help? The updater says I have a valid ultimate license.

[Morik]

When you enter your key, make sure you include the dashes. It will say that your key is valid even if you forget them, but your friends won't be able to connect. Moon Wizard fixed this for me earlier

[LordEntrails]

Having same issue. All folks had most updated version. Any Help? The updater says I have a valid ultimate license.
There is more than one issue (though related) discussed in this thread. Please detail exactly what problem you are seeing and under what conditions. Also, this thread may be of help; https://www.fantasygrounds.com/forums/showthread.php?51687-How-to-Report-Issues-Bugs-and-Problems

[Morik]

Mine said it was valid too. But it actually wasn't.

[Kenomi]

Hello,

today my friends and I have the following connection Problem:

It seems that all clients with a free FGU Version could not connect to the DM (DM has an Ultimate License) and only I with an ultimate License myself could connect. The Players although tried to connect to my Ultimate Game, same Problem.

Here is the connection Log with a working connection:

[4/17/2020 8:33:33 PM] FGU v4.0.0 ULTIMATE (2020-04-17)
[4/17/2020 8:33:33 PM] Launcher scene starting.
[4/17/2020 8:39:09 PM] Attempting direct connection to server. [91.55.21.165:1802]
[4/17/2020 8:39:09 PM] Attempting authorization. [Kenomi - DIRECT (NON-MEDIATED)]
[4/17/2020 8:39:09 PM] Client connected to host as 'Kenomi'
[4/17/2020 8:39:33 PM] NETWORK COMMAND STATS [0]: 2 (2) / 1 (1)
[4/17/2020 8:39:54 PM] Client ruleset download complete
[4/17/2020 8:39:54 PM] Launcher scene exiting.
[4/17/2020 8:39:55 PM] Tabletop scene starting.
[4/17/2020 8:40:33 PM] NETWORK COMMAND STATS [0]: 35 (35) / 7496 (7496)
[4/17/2020 8:40:33 PM] NETWORK FILE STATS [0]: 0 (0) / 13 (14)
[4/17/2020 8:41:33 PM] NETWORK COMMAND STATS [0]: 37 (37) / 7496 (7496)

And here the Log of the free client:

[4/17/2020 8:40:37 PM] FGU v4.0.0 FREE (2020-04-17)
[4/17/2020 8:40:37 PM] Launcher scene starting.
[4/17/2020 8:40:43 PM] Attempting direct connection to server. [91.55.21.165:1802]
[4/17/2020 8:40:44 PM] Attempting authorization. [ZacharyCaine - DIRECT (NON-MEDIATED)]
[4/17/2020 8:40:44 PM] Authorization failed: The host is running an unauthorized copy, or authorization server is down.

Here a screenshot of the DMs FGU Startscreen

Anmerkung 2020-04-17 205901.jpg

UPDATE: One of the Free clients Owner bought a Standard Version of FGU and now he can connect to.

UPDATE 2: All Players with a free Account bought a standard account and could now connect.

It seems, that after the last Update FGU free Users need a payed account.

[LordEntrails]

Hello,...

It seems, that after the last Update FGU free Users need a payed account.
Didn' you post this exact same post in another thread? Please don't double post.

As said there, did you verify that the free players had actually logged into FGU with their forums username and account via the FGU Settings window?

[Radagastofaugustine]

I think I have the same kind of problem with FGU

One of my player have a problem with the login: Authorization Failed: the host is running a unauthorized copy,or autorization server is down

On my side I have the Ultimate version of FGu bought with the kicktarter.
The version is the 4.0 2020-05-20
I use the cloud.
Public
With a password
I Run window 10
My other player who have de demo version can login without problem.
When the problem player try to login....I see it connect and then disconnect a second later.

here is my HOST LOG:

[5/30/2020 8:24:58 AM] FGU v4.0.0 ULTIMATE (2020-05-20)
[5/30/2020 8:24:58 AM] Launcher scene starting.
[5/30/2020 8:25:25 AM] Starting cloud server mode. [radagastofaugustine]
[5/30/2020 8:25:29 AM] Game server started. [68.183.117.123:56088]
[5/30/2020 8:25:29 AM] Launcher scene exiting.
[5/30/2020 8:25:29 AM] Match successfully created on lobby.
[5/30/2020 8:25:29 AM] Tabletop scene starting.
[5/30/2020 8:25:47 AM] Loaded FreeType library version 2.10.2
[5/30/2020 8:25:50 AM] [WARNING] textwidget: Logical font () does not exist
[5/30/2020 8:26:12 AM] [WARNING] Frame shortcuts contains out-of-range values in Left.
[5/30/2020 8:26:12 AM] [WARNING] Frame shortcuts contains out-of-range values in Middle.
[5/30/2020 8:26:12 AM] [WARNING] Frame shortcuts contains out-of-range values in Right.
[5/30/2020 8:26:13 AM] RULESET: Pathfinder RPG Second Edition ruleset v3.3.10 (PF2 release 15) for Fantasy Grounds
Copyright 2020 Smiteworks USA, LLC
[5/30/2020 8:26:13 AM] RULESET: CoreRPG ruleset v3.3.11 for Fantasy Grounds
Copyright 2019 Smiteworks USA, LLC
[5/30/2020 8:26:13 AM] EXTENSION: PFRPG2 Better Save Descriptions v0.2.\rCopyright 2020 Smiteworks USA, LLC.
[5/30/2020 8:26:13 AM] EXTENSION: Spell Level Damage v1.0 loaded.
[5/30/2020 8:26:13 AM] EXTENSION: Pathfinder 2E Creature Parser v0.9 for Fantasy Grounds
[5/30/2020 8:26:13 AM] EXTENSION: Thème Carnaval/Cirque pour Fantasy Grounds par Sasmira \nLast update : 04.05.2020.
[5/30/2020 8:26:13 AM] EXTENSION: Window Saver v0.5.1 for FG V.3.x Copyright 2017 Smiteworks USA, LLC. \rAuthor: James (Lokiare) Holloway.
[5/30/2020 8:26:18 AM] s'Opening window combattracker_host with path combattracker'
[5/30/2020 8:26:18 AM] s'Window has closed'
[5/30/2020 8:28:35 AM] Client connected. Waiting for authorization. [1]
[5/30/2020 8:28:35 AM] Authorization failed: Incorrect password.
[5/30/2020 8:28:44 AM] Client connected. Waiting for authorization. [2]
[5/30/2020 8:28:44 AM] 'Axem' connected
[5/30/2020 8:28:45 AM] 'Axem' disconnected

ON player side:
samething but he run window 7
I have the log a my player but I don't know how he did it, there seem to be to much information (ip adresse ,etc.) on it....so I won't post it in public for safety.....but I can post it in a private message to somebody from smitework

[damned]

What ISP is your player with?

[Radagastofaugustine]

What ISP is your player with?

ISP ...Internet service provider? The compagnie is Bell

[Radagastofaugustine]

What ISP is your player with? ....this is opening log without trying to connect to my cloud game

5/31/2020 9:28:54 PM] FGU v4.0.0 FREE (2020-05-20)
[5/31/2020 9:28:54 PM] Launcher scene starting.
[5/31/2020 9:28:55 PM] [WARNING] URL: System.Net.WebException: An exception occurred during a WebClient request. ---> System.NullReferenceException: Object reference not set to an instance of an object
at System.Net.AutoWebProxyScriptEngine.InitializeRegi stryGlobalProxy () [0x0005b] in <ae22a4e8f83c41d69684ae7f557133d9>:0
at System.Net.AutoWebProxyScriptEngine.GetWebProxyDat a () [0x00007] in <ae22a4e8f83c41d69684ae7f557133d9>:0
at System.Net.WebProxy.UnsafeUpdateFromRegistry () [0x0001a] in <ae22a4e8f83c41d69684ae7f557133d9>:0
at System.Net.WebProxy..ctor (System.Boolean enableAutoproxy) [0x0000d] in <ae22a4e8f83c41d69684ae7f557133d9>:0
at System.Net.WebProxy.CreateDefaultProxy () [0x00012] in <ae22a4e8f83c41d69684ae7f557133d9>:0
at System.Net.Configuration.DefaultProxySectionIntern al.GetSystemWebProxy () [0x00000] in <ae22a4e8f83c41d69684ae7f557133d9>:0
at System.Net.Configuration.DefaultProxySectionIntern al.GetDefaultProxy_UsingOldMonoCode () [0x00036] in <ae22a4e8f83c41d69684ae7f557133d9>:0
at System.Net.Configuration.DefaultProxySectionIntern al.GetSection () [0x00015] in <ae22a4e8f83c41d69684ae7f557133d9>:0
at System.Net.WebRequest.get_InternalDefaultWebProxy () [0x00022] in <ae22a4e8f83c41d69684ae7f557133d9>:0
at System.Net.HttpWebRequest..ctor (System.Uri uri) [0x0008d] in <ae22a4e8f83c41d69684ae7f557133d9>:0
at (wrapper remoting-invoke-with-check) System.Net.HttpWebRequest..ctor(System.Uri)
at System.Net.HttpRequestCreator.Create (System.Uri uri) [0x00000] in <ae22a4e8f83c41d69684ae7f557133d9>:0
at System.Net.WebRequest.Create (System.Uri requestUri, System.Boolean useUriBase) [0x00091] in <ae22a4e8f83c41d69684ae7f557133d9>:0
at System.Net.WebRequest.Create (System.Uri requestUri) [0x00014] in <ae22a4e8f83c41d69684ae7f557133d9>:0
at System.Net.WebClient.GetWebRequest (System.Uri address) [0x00000] in <ae22a4e8f83c41d69684ae7f557133d9>:0
at System.Net.WebClient.OpenRead (System.Uri address) [0x0002b] in <ae22a4e8f83c41d69684ae7f557133d9>:0
--- End of inner exception stack trace ---
at System.Net.WebClient.OpenRead (System.Uri address) [0x000a1] in <ae22a4e8f83c41d69684ae7f557133d9>:0
at System.Net.WebClient.OpenRead (System.String address) [0x00016] in <ae22a4e8f83c41d69684ae7f557133d9>:0
at (wrapper remoting-invoke-with-check) System.Net.WebClient.OpenRead(string)
at JHPKLOLCIAF.GJOBBHJNNEI (System.String EOBMPDLBKOO, System.Single BCFJNLCFFEF) [0x00011] in <23ab816e389643429f5722555be22755>:0
[5/31/2020 9:28:55 PM] [WARNING] URL: System.Net.WebException: An exception occurred during a WebClient request. ---> System.NullReferenceException: Object reference not set to an instance of an object
at System.Net.AutoWebProxyScriptEngine.InitializeRegi stryGlobalProxy () [0x0005b] in <ae22a4e8f83c41d69684ae7f557133d9>:0
at System.Net.AutoWebProxyScriptEngine.GetWebProxyDat a () [0x00007] in <ae22a4e8f83c41d69684ae7f557133d9>:0
at System.Net.WebProxy.UnsafeUpdateFromRegistry () [0x0001a] in <ae22a4e8f83c41d69684ae7f557133d9>:0
at System.Net.WebProxy..ctor (System.Boolean enableAutoproxy) [0x0000d] in <ae22a4e8f83c41d69684ae7f557133d9>:0
at System.Net.WebProxy.CreateDefaultProxy () [0x00012] in <ae22a4e8f83c41d69684ae7f557133d9>:0
at System.Net.Configuration.DefaultProxySectionIntern al.GetSystemWebProxy () [0x00000] in <ae22a4e8f83c41d69684ae7f557133d9>:0
at System.Net.Configuration.DefaultProxySectionIntern al.GetDefaultProxy_UsingOldMonoCode () [0x00036] in <ae22a4e8f83c41d69684ae7f557133d9>:0
at System.Net.Configuration.DefaultProxySectionIntern al.GetSection () [0x00015] in <ae22a4e8f83c41d69684ae7f557133d9>:0
at System.Net.WebRequest.get_InternalDefaultWebProxy () [0x00022] in <ae22a4e8f83c41d69684ae7f557133d9>:0
at System.Net.HttpWebRequest..ctor (System.Uri uri) [0x0008d] in <ae22a4e8f83c41d69684ae7f557133d9>:0
at (wrapper remoting-invoke-with-check) System.Net.HttpWebRequest..ctor(System.Uri)
at System.Net.HttpRequestCreator.Create (System.Uri uri) [0x00000] in <ae22a4e8f83c41d69684ae7f557133d9>:0
at System.Net.WebRequest.Create (System.Uri requestUri, System.Boolean useUriBase) [0x00091] in <ae22a4e8f83c41d69684ae7f557133d9>:0
at System.Net.WebRequest.Create (System.Uri requestUri) [0x00014] in <ae22a4e8f83c41d69684ae7f557133d9>:0
at System.Net.WebClient.GetWebRequest (System.Uri address) [0x00000] in <ae22a4e8f83c41d69684ae7f557133d9>:0
at System.Net.WebClient.OpenRead (System.Uri address) [0x0002b] in <ae22a4e8f83c41d69684ae7f557133d9>:0
--- End of inner exception stack trace ---
at System.Net.WebClient.OpenRead (System.Uri address) [0x000a1] in <ae22a4e8f83c41d69684ae7f557133d9>:0
at System.Net.WebClient.OpenRead (System.String address) [0x00016] in <ae22a4e8f83c41d69684ae7f557133d9>:0
at (wrapper remoting-invoke-with-check) System.Net.WebClient.OpenRead(string)
at JHPKLOLCIAF.GJOBBHJNNEI (System.String EOBMPDLBKOO, System.Single BCFJNLCFFEF) [0x00011] in <23ab816e389643429f5722555be22755>:0

[tmulligan879]

I have the same issue. Is there a fix for this?

[Moon Wizard]

The previous user's error looks like it has something to do with the proxy setting on the computer. Perhaps you have a proxy set for your Internet connection that is causing problems? I'll look into whether I can disable proxies for these requests.

JPG

[Radagastofaugustine]

I have the same issue. Is there a fix for this?

Sorry for the delay....the anwser from the fantasy ground message boards was the FGU can't work with windows 7 or less......it's not compatible....I don't knom the version you have...but check it....it work well with windows 10