Having Issues with Fantasy Grounds, Need Help ASAP

[DemonRozetta]

Ok... so i have an issue... Im not sure if my license has been revoked, or if steam just sucks... but i am unable to update, nor use my license for the game. Im in the middle of trying to host a campaign after making one, but it will not let me login now. The first issue i found is i purchased the ultimate edition, but it would only let one person log in... i thought it might be the key issue so i uninstalled the game and reinstalled... but now the game will not load at all.

27592

Fantasy Grounds Purchased from Steam

27593

When i try to update or load a campaign i get this error message
Error
Invalid Purchases login entered in settings.

Please update settings with valid purchases login or clear login; and update again

[FG_Dave]

Ok... so i have an issue... Im not sure if my license has been revoked, or if steam just sucks... but i am unable to update, nor use my license for the game. Im in the middle of trying to host a campaign after making one, but it will not let me login now. The first issue i found is i purchased the ultimate edition, but it would only let one person log in... i thought it might be the key issue so i uninstalled the game and reinstalled... but now the game will not load at all.

27592

Fantasy Grounds Purchased from Steam

27593

When i try to update or load a campaign i get this error message
Error
Invalid Purchases login entered in settings.

Please update settings with valid purchases login or clear login; and update again

Hello Organoid

I have responded to your support email.

David

[DemonRozetta]

found the issue and thankas for the help... i didnt know i had to relogg in when redoing the cd key

[LordEntrails]

One word of advice, never run an update right before you are getting ready to have your players join :)

[InkredibleBulk]

One word of advice, never run an update right before you are getting ready to have your players join :)

Amen there. Spent more time looking for solutions lately than gaming. Driving me and another GM crazy. Still waiting on support to reply to us.

[Xydonus]

Amen there. Spent more time looking for solutions lately than gaming. Driving me and another GM crazy. Still waiting on support to reply to us.

Yes. I'm that other GM. Port forwarding has worked for me for the period of what, 4-5 years since I've had FG?

Now, out of the blue, it has stopped. Connection failure and can't get others to join. Very frustrating, and can't explain it either.

[Zacchaeus]

Yes. I'm that other GM. Port forwarding has worked for me for the period of what, 4-5 years since I've had FG?

Now, out of the blue, it has stopped. Connection failure and can't get others to join. Very frustrating, and can't explain it either.

If nothing has changed (like you haven't changed ISP, moved house, got a new router etc) then try rebooting your router. If that doesn't work check that your network is still set to private. If that isn't the issue and you use an AV like Windows Defender, Bit Defender or Mcafee (or in fact anything really) delete any existing rules you set up for FG and create new ones. If you didn't have a rule then create one. Also of course check that any port forward rule you set up is pointing at the correct internal IP address of your computer.

[Xydonus]

Yeah the list of stuff I have done is quite... exhaustive. Anyhow, hopefully support can come up with an idea.

[InkredibleBulk]

If nothing has changed (like you haven't changed ISP, moved house, got a new router etc) then try rebooting your router. If that doesn't work check that your network is still set to private. If that isn't the issue and you use an AV like Windows Defender, Bit Defender or Mcafee (or in fact anything really) delete any existing rules you set up for FG and create new ones. If you didn't have a rule then create one. Also of course check that any port forward rule you set up is pointing at the correct internal IP address of your computer.

Bless you for your advice sir but we have both attempted many different fixes with the aid of a friend well versed in the lore of tech lol No luck. We are awaiting responses from support for aid and explanations. I've only just purchased and not managed to get beyond character creation with my group

[Zacchaeus]

If it worked before and doesn't now what has changed? If nothing at your end then it is possible that your ISP is now sharing IP addresses. Can you post a screenshot of a tracert 8.8.8.8

[InkredibleBulk]

If it worked before and doesn't now what has changed? If nothing at your end then it is possible that your ISP is now sharing IP addresses. Can you post a screenshot of a tracert 8.8.8.8

I did try that and only have the one hop I believe. Is it safe to share that publicly here? Nothing has changed for me. I've had it like 4 weeks and it's been buggy since I got it. ATM if I switch port forwrading off it'll work for a while. hour or so. then fail. Port forwrading on again. works again briefly. Xydonus above is having similar but worse though he did upgrade his speed lately. Even so he's tried everything! And I mean that lol

[LordEntrails]

Not to sound... dismissive (?) but saying you have tried "lots" and "everything" really doesn't help us help you. Because we've heard those some things many times before from others and yet a vast majority of times, someone who has tried "lots/everything" forgot or didn't know to try something :)

Have you gone through this post and can you post the detailed answers to the 7 questions? If you are worried about your tracert being posted, you can delete the image after someone has reviewed it. https://www.fantasygrounds.com/forums/showthread.php?47051-Fantasy-Grounds-Connections-Explained

And, even if you think you have done a step, please undo it and then redo it. And reboot your computer, modem, and router.

[Zacchaeus]

If it works for a while and then cuts out then I'd guess that something on your router such as parental control or flood protection is kicking in. It could also be that your ISP is indeed sharing IP addresses or your router is switching your computer's IP address every so often.

If PF works then it isn't your rule nor is it your internet set to public; it could still be your antivirus.

You are the second person recently that I've talked to, who has a tracert with only 1 hop and I've never seen that before so I can't explain that and the tracert tells me nothing very much. In the other case the problem was McAfee AV.

[FG_Dave]

found the issue and thankas for the help... i didnt know i had to relogg in when redoing the cd key

My pleasure.

[Bidmaron]

A new 8th step in the list?