Update is stalling out

[Billypilgrim]

When updating with FG as admin the updater stalls out at this point.
Checking package 5E addons for updates
updating extensions/5E_Theme_Wizards.ext

I have attempted to delete 5E-addons in the vault folder as I had found in a separate post as a possible solution.

24136

I have attempted deleting 5e-addons.dat in the vault folder

[Moon Wizard]

Try these steps:

1. Launch FG
2. Click on folder button in upper right of launch screen
3. In the new Windows file explorer window, navigate to "vault" subfolder.
4. Delete 5e-addons.dat file
5. Go back to FG launch screen
6. Click Check for Updates again.

Regards,
JPG

[Billypilgrim]

sorry, I forgot to mention I had already attempted that.

[Moon Wizard]

I just updated that product successfully from the web server following those same instructions, so the update system appears to be working as expected.

Can you check to see if you have any Internet web filtering or parental control software on your machine, such as MalwareBytes or similar software? If so, try disabling while you perform the update. If that's the issue, you will need to add an exception for FantasyGrounds.exe and FGUpdaterEngine.exe.

Regards,
JPG

[Billypilgrim]

It was webroot.
The first time it has had an effect on FG for me in a year and I should have remembered that. Cheers!

[Moon Wizard]

Thanks for letting us know the result. It helps if anyone else runs into this.

Cheers,
JPG