Handle user cookie network timeout error, bought off of steam

[CaptainCNDA]

I purchased this from the steam store to start.
I had the game running a few times with friend and played around with the basics.
After that I decided to purchase some of the adventures league modules to play around with.
Went to update as the screen told me in the receipt as I assume this purchase information would be tied to my account.
After many attempts of scouring the forums for this problem I was unable to find anything relatable. (At this point in time I have given up on looking and want a more direct answer)

If needed I will provide more detail but as of now I am stuck and annoyed. It worked before, why not now?

These errors:

23870
23871

[LordEntrails]

Hey Captain, welcome to the forums.

Are you using MalwareBytes? A recent update of theirs a couple weeks ago is known to block FG from updating. If so, you'll need to change/turn-off MWB during the update. Exact steps can be found if you search the forums here for malwarebytes. (Sorry, I don't remember the steps)

[Zacchaeus]

Indeed, this looks like the Malewarebytes issue. See the second news item on your Steam page for Fantasy Grounds. To solve the issue switch of the enhanced web thingie in MWB.

[CaptainCNDA]

Thank you I would not have guessed MWB would have been the thing killing it. I will look for these steps.

[HelmutVon]

I am having the same issue but, I do not have MWB installed on this computer. This started happening today.

[damned]

Welcome HelmutVon

If you are with Comcast, Cox, Shaw or Xfinity there is a sticky thread you should check.

Something is blocking you from accessing the update servers.