Purchased products gone

[zealdib]

Hi All

Just recently got a new laptop and I thought I transferred my FG data to the new laptop. However the PHB, Monster Manual and Princes of the Apocalypse have not transferred over. I can't see them in my library/module activation. The stuff I have previously prepped cannot access the stats for monsters etc.

Can you please tell me what I need to do.

[LordEntrails]

These instructions from Moon Wizard should solve your problem. Let us know :)


Make sure that you follow these steps:

1. Start FG
2. Go to Settings
3. Click on Manage button under Purchases section
4. Enter your FG user name and password.
5. Click Login button
6. Verify that you receive the "Login successful" message
7. Click the Ok button on the Account dialog
8. Click the Ok button on the Settings dialog
9. Run a new update

The most important step is to click the Login button and verify the successful login, not click the OK button. It will not submit your credentials, but just exit. Our UI is being updated on that screen in the next version.

[zealdib]

Thank you Lord Entrails.

That would probably do the trick except my password is not working. How do you reset it?

[Trenloe]

That would probably do the trick except my password is not working. How do you reset it?
It's the same one you use to login to these forums.

If you need to change it, go to your profile, click "Edit profile" and there's an "Edit email and password" button at the top.

[zealdib]

Thank you Trenloe

All sorted