Verizon says I need a business account to get a static ip?

[snafubar]

Info linked to faq here says that is not true. However, I am unable to set up a static ip as a prerequisite for port forwarding. Maybe I have another issue someone can help me with...


Tracing route to google-public-dns-a.google.com [8.8.8.8]
over a maximum of 30 hops:

1 * 46 ms 322 ms 10.0.0.1
2 21 ms 1 ms 4 ms Wireless_Broadband_Router.home [192.168.1.1]
3 7 ms 6 ms 6 ms lo0-100.HRBGPA-VFTTP-302.verizon-gni.net [108.55
.114.1]
4 8 ms 7 ms 7 ms B3302.HRBGPA-LCR-22.verizon-gni.net [100.41.206.
141]
5 * * * Request timed out.
6 * * * Request timed out.
7 71 ms 28 ms 15 ms 0.et-11-1-0.GW13.IAD8.ALTER.NET [140.222.0.187]

8 129 ms 94 ms 71 ms 204.148.79.46
9 14 ms 13 ms 13 ms 108.170.246.81
10 179 ms 61 ms 83 ms 108.170.235.157
11 28 ms 24 ms 22 ms 216.239.48.6
12 * 649 ms 35 ms 74.125.37.222
13 * * * Request timed out.
14 23 ms 20 ms 21 ms google-public-dns-a.google.com [8.8.8.8]

Trace complete.

[seycyrus]

Sorry that I am not more help, but you can port forward without a static ip. Your ip might change in a year or so, but you can just switch it to the new one. It's not much of a hassle.

You're probably having some other issue.

[Trenloe]

I am unable to set up a static ip as a prerequisite for port forwarding.
The static IP mentioned in most port forwarding instructions is for your GM computer on your own network. Not usually a static IP address provided by your ISP - this is a public Internet IP address, which is what Verizon is referring to as there is usually no need for this for a home user.


1 * 46 ms 322 ms 10.0.0.1
2 21 ms 1 ms 4 ms Wireless_Broadband_Router.home [192.168.1.1]


You have two routers in your setup - the 10.0.0.1 router (which is what you're computer connects to) and the broadband router on 192.168.1.1.

Can you login to 192.168.1.1 using a web browser? If so, you need to port forward TCP port 1802 to 10.0.0.1.

Then you need to login to 10.0.0.1 and port forward TCP port 1802 to the IP address of your GM computer.

[snafubar]

I believe I have port forwarding set up in both routers, however, the test still fails:


Tracing route to google-public-dns-a.google.com [8.8.8.8]
over a maximum of 30 hops:

1 2 ms 4 ms 1 ms 10.0.0.1
2 2 ms 1 ms 1 ms Wireless_Broadband_Router.home [192.168.1.1]
3 5 ms 5 ms 4 ms lo0-100.HRBGPA-VFTTP-302.verizon-gni.net [108.55
.114.1]
4 6 ms 7 ms 7 ms B3302.HRBGPA-LCR-22.verizon-gni.net [100.41.206.
141]
5 * * * Request timed out.
6 * * * Request timed out.
7 33 ms 13 ms 14 ms 0.et-11-1-0.GW13.IAD8.ALTER.NET [140.222.0.187]

8 73 ms 58 ms 52 ms 204.148.79.46
9 16 ms 12 ms 14 ms 108.170.246.81
10 81 ms 83 ms 74 ms 216.239.48.95
11 21 ms 20 ms 21 ms 216.239.48.9
12 22 ms 21 ms 23 ms 216.239.49.77
13 * * * Request timed out.
14 80 ms 75 ms 71 ms google-public-dns-a.google.com [8.8.8.8]

[Trenloe]

Please provide screenshots of both of the port forwarding setups.

Plus, check that the firewall/ security software on your GM computer allows FantasyGrounds.exe to access the network.

[snafubar]

Please provide screenshots of both of the port forwarding setups.

Plus, check that the firewall/ security software on your GM computer allows FantasyGrounds.exe to access the network.

19134

19135

I have Kaspersky, but as far as I can tell it is not set up to block this traffic.
Windows Firewall looks like it is not on at all.

[Trenloe]

Assuming your GM computer is on 10.0.0.8 then that looks fine.

This is for Internet Security 2015: https://support.kaspersky.com/us/11589 It gives info about allowing ports in Kaspersky. Don't know if there is anything similar for your setup? Could you completely disable Kaspersky, just temporarily, when you do a quick test?

[snafubar]

Assuming your GM computer is on 10.0.0.8 then that looks fine.

Ran ipconfig, it's reporting 10.0.0.8


This is for Internet Security 2015: https://support.kaspersky.com/us/11589 It gives info about allowing ports in Kaspersky. Don't know if there is anything similar for your setup? Could you completely disable Kaspersky, just temporarily, when you do a quick test?

Went into Kaspersky Protection tab and turned off every option, including Firewall. Still no luck.

[Trenloe]

Try this as a test: start up Fantasy Grounds and load up a campaign. Once the campaign loads up fully, open https://canyouseeme.org/ in a web browser: what is "Your IP" listed as? Enter 1802 in the "Port to check" field and press "Check Port".

[snafubar]

Try this as a test: start up Fantasy Grounds and load up a campaign. Once the campaign loads up fully, open https://canyouseeme.org/ in a web browser: what is "Your IP" listed as? Enter 1802 in the "Port to check" field and press "Check Port".

19137

Error: connection timed out

[Trenloe]

Could you connect your computer via a network cable to the 192.168.1.1 router and get a 192.168.1.xx IP address and see if that works? You'll need to change the Port Forwarding rule to forward ti the 192.168.1.xx IP of the computer, not the 10.0.0.1 IP address of the second router. This is just a test to see if the two routers is causing an issue.

[Trenloe]

<removed>

Error: connection timed out
The connection timed out is my concerned here. For me I'll get a response from canyouseeme.org when I click the "Port Check" button of one of the following:
1) "Connection refused" - which means it's probably reached my Internet router, but the port is not listening (no port forwarding or port is blocked). I only get this if I use a different port to test, or my port forwarding isn't set up.
2) "No route to host" - Means the port is open/port forwarding is present. But the computer (host) that is the target of the port forwarding is not listening on that port. I get this after port forwarding on CTP port 1802 is setup, but FG isn't running.
3) "Your ISP is not blocking port 1802" - which is a complete success. I see this when FG is fully running (campaign loaded).

So, if you're getting "Connection timed out" this means that the port test from canyouseeme.org can't even reach your router - which might mean Verizon is blocking it, or is using NAT to share the public IP address with multiple customers.

Verizon have a video on setting up port forwarding here: https://www.verizon.com/support/residential/quick-guides/port-forwarding.htm I'd ring them, mention that guide and say you've followed that guide, but can't even get to your public IP address, let alone hit the port forwarding. See what they say...

[snafubar]

OK, I'll give that a try, thanks.

[snafubar]

Verizon's guide advises using a static ip. I did not set that up due to seycyrus' earlier post on this thread. Should I do that before calling Verizon?

[Trenloe]

Verizon's guide advises using a static ip. I did not set that up due to seycyrus' earlier post on this thread. Should I do that before calling Verizon?
That is only a recommendation in case your computer IP changes next week, month or year. For testing, just make sure you're using the current IP of your GM computer. You can worry about setting up an internal static IP for your GM computer once this is working.

[Ken L]

You don't really need a static IP, just open the port on your router, and use the Alias system. FG will find out your external IP and put it on a name/IP table so when your players enter the alias they get your current IP; irregardless if it changes from one game to the next. You can also use the 'get external address' button to get your current IP, or whatismyipaddress.com (whatismyipaddress.com/)

[Trenloe]

To clarify - this thread has mentioned "static IP address" in two different contexts, and I think it's causing confusion - a static public (external) IP address or a static internal IP address for the GM computer.

A static public IP address is usually not needed, you can potentially get a different external IP address from your ISP over time, but the Fantasy Grounds alias system allows players to connect with the alias and don't need to worry about the external IP address changing. However, some ISPs are now sharing public IP addresses with multiple users and this usually results in the port forwarding required by Fantasy Grounds to not be possible. Under these situations it is sometimes possible to purchase a static public (external) IP from the ISP to allow port forwarding to operate.

A static internal IP address is setup on the GM computer within the local network. This is usually recommended in most port forwarding documentation as it's possible that the GM's computer might be given a different internal IP address on the local network by DHCP (dynamic IP address allocation), which would break any port forwarding setup for the old IP address. However, for initial setup and test, it's not necessary to do this - but is usually a good idea once you have your port forwarding all setup. This is what Verizon's guide was referring to.

[Meliath1742]

To clarify - this thread has mentioned "static IP address" in two different contexts, and I think it's causing confusion - a static public (external) IP address or a static internal IP address for the GM computer.

A static public IP address is usually not needed, you can potentially get a different external IP address from your ISP over time, but the Fantasy Grounds alias system allows players to connect with the alias and don't need to worry about the external IP address changing. However, some ISPs are now sharing public IP addresses with multiple users and this usually results in the port forwarding required by Fantasy Grounds to not be possible. Under these situations it is sometimes possible to purchase a static public (external) IP from the ISP to allow port forwarding to operate.

A static internal IP address is setup on the GM computer within the local network. This is usually recommended in most port forwarding documentation as it's possible that the GM's computer might be given a different internal IP address on the local network by DHCP (dynamic IP address allocation), which would break any port forwarding setup for the old IP address. However, for initial setup and test, it's not necessary to do this - but is usually a good idea once you have your port forwarding all setup. This is what Verizon's guide was referring to.

I ended up having to do both of these options to get a stable situation for my players. My ISP started using NAT out of the blue with no warning to it's customers. I suspect most of their customers were unaffected...but peer-to-peer gamers took a hit.

[Martin153]

I am a huge fan of FG. I promote it over all other virtual tabletops but the port forwarding issue is a HUGE pain....

[Gwydion]

Hey snafubar. Did you get this sorted? If not, trenloe, does it matter in post #6, image 2 that the "service" shows as FTP? Just grasping for straws. Does that need to be changed to another service type? Hope you get things sorted quickly snafubar!

[Trenloe]

... trenloe, does it matter in post #6, image 2 that the "service" shows as FTP?
That's the drop down list for when you add a new entry. It's not what has been assigned to the already added port 1802 entry.

[Gwydion]

Ahh... Makes sense. Hopefully he has it sorted!