Demo user limit exceeded error?

[ElectricalChaos]

Can someone please tell me what exactly this "demo user limit exceeded" error is? I have the ultimate version (I'm pretty sure I put the license key for the standard to ultimate upgrade in the right spot) and I'm hosting a game on my local offline network. My friend just got the demo version, got connected to the game (so now it's just my client hosting and his joining), he's in for like two minutes and then gets booted with a "demo user limit exceeded" message. What's the limitation here? I'm hosting all of the content and the characters, so all he's doing is joining and then grabbing his character from me. Why is he getting booted?

[[email protected]]

When you start FG, does it say Ultimate in the upper right corner?

17351

[LordEntrails]

You are getting that error becasue either you did not enter the key correctly, or you did not run an update after entering the key correctly.

When you start FG, do you see this in the top right corner?17350
If not, then re-try entering your key and running update. If that doesn't work, send a screen shot of your setting page to [email protected] with a link to this thread explaining the problem you are having.

[ElectricalChaos]

And it looks like you guys are right. I had no idea about that ultimate flag popping up. I had my ultimate upgrade key in the lite to full box instead of in the license key box. Replaced the standard key with the ultimate key and patched and now the ultimate flag is popping up (and I'm not getting the switching to demo mode message when my friend connects). Thanks!

[LordEntrails]

And it looks like you guys are right. I had no idea about that ultimate flag popping up. I had my ultimate upgrade key in the lite to full box instead of in the license key box. Replaced the standard key with the ultimate key and patched and now the ultimate flag is popping up (and I'm not getting the switching to demo mode message when my friend connects). Thanks!
You're welcome. Glad to hear it was simply resolved and thanks for letting us know the solution worked.

[GougedEye]

Thanks for this thread. Had done exactly the same thing (putting my ultimate key in the wrong box) and was getting the same problem. Was driving me nuts!!!

[LordEntrails]

Thanks for this thread. Had done exactly the same thing (putting my ultimate key in the wrong box) and was getting the same problem. Was driving me nuts!!!
Welcome to the forums, glad you got things fixed :)

[DoctorC]

I have the same problem and am not really happy about it. I have a bunch of people who have the free version of the software and I have the ultimate. The top right of my screen has "v.3.3.5.ULTIMATE".
When the try to log into the game I have created, they get ...

demo user limit exceeded

My screen shows me they are connecting then getting disconnected. Really fed up with the hassle of this.

[Zacchaeus]

Hi DoctorC, welcome to Fantasy Grounds.

Sorry to here you are having an issue. How are the players connecting to you, over the internet or on a LAN?

[DoctorC]

Over the internet but my game is running on a machine at home, while the others are in a school on the school network.

When I look on my screen, it shows that they all seem to be connecting then they get disconnected (repeatedly). On their screen, it never shows them being connected, it just gives the error message.

The web suggested that the players need a particular type of license in order to attach to me, but the info was old (2013 I think). I assume this is not correct??

[Zacchaeus]

Yes, with the Ultimate license your players only need the demo and you can host multiple such users. I wonder if the problem lies with the other players all trying to connect from the same network. Can just one of them connect successfully?

[DoctorC]

yes - one can - no one else??

It is interesting that the connection is made, and then disconnected??

[Trenloe]

This sounds like the installation is behaving like a standard license and not ultimate.

Who connects from where shouldn’t make any difference.

Try deleting FantasyGrounds.exe from the \Program Files (x86)\Fantasy Grounds directory and then running the updater from that same directory.

[DoctorC]

I can try this but before I do, it is worth pointing out that it is 00.09 in the UK and the students will not be available to try. Is there any test I can do first, to see if the installation is working incorrectly?

If not, is there any test that can be done to try to connect a couple of free licenses to me 'beofre' I try this - to try to get the same problem, before trying a solution??

[Zacchaeus]

You could try the Discord channel. There may be people on there that could try and join, but I would do what Trenloe suggests first.

[DoctorC]

If this is the answer, then it will give me a problem for a lot of the year since I would like to have players link from school - your suggestion (if correct) will screw that up.
The test works fine and I have sorted out the port access on my router.

[damned]

You can have as many users connect from the one network as your license allows.
I think Trenloes advice is better to follow first.
Post your alias and I can try and connect.

[DoctorC]

rich ninja idle pony

[LordEntrails]

I can try to connect from a few different computers as well. Several only use a free license so we can test that as well.

[DoctorC]

That would be excellent - thank you.

[Trenloe]

If this is the answer, then it will give me a problem for a lot of the year since I would like to have players link from school - your suggestion (if correct) will screw that up.
My suggestion is only on the GM computer, not the players. If it works, it should be a one-off thing.

[Nylanfs]

Are you all on the same network? Or is the GM's machine external. If everyone is on the same network you should be using the internal IP.

[DoctorC]

There are multile problems here, but taking it one at a time, the issue at the moment, is that i am on an external network (- my own router at home). The students are all on the school's network and I see them...
connected
... then...
connection lost. Waiting to reconnect
... then ...
disconnected

... and this cycles.
I am in the process of trying to get a copy of the Console.log file.

[damned]

DoctorC do you have another computer at home? Can you load a demo on that and try to connect to the LAN IP address?
We know already that its not a license issue as you had a bunch of demo connections earlier.
If we can rule out LAN issues at home then when you try at school it will be another comparison point.

[DoctorC]

Hi - yes - but strangely, I have to run a 2 hour game using skype (!!) and sharing my screen (no comments 'please') - so can I come back to this in about 2.5 hours please. I am REALLY appreciative of the assisstance.

[DoctorC]

I set up a game at home which (thanks to everyone who has helped so far) through testing, seems to work perfectly. I then asked a studnet to log in using his mobile phone account as the link to the web - no problem.
I then asked him to disconnect from the phone and log onto the school network, then try to link to the game - it failed.

He could not link - I saw his character connected, then disconnect repeatedly. The Console.log is ...

[09.06.2018 14:58:11] Runtime Notice: Initializing DirectX
[09.06.2018 14:58:11] Runtime Notice: Initializing COM
[09.06.2018 14:58:13] Runtime Notice: Fantasy Grounds starting
[09.06.2018 14:58:37] Runtime Notice: Resolving alias
[09.06.2018 14:58:37] Runtime Notice: Alias translate result = 95.151.73.221
[09.06.2018 14:58:37] Runtime Notice: User 'Max' attempting connection to '95.151.73.221:1802' using alias 'epic orc zany user'
[09.06.2018 14:58:39] Network Notice: Client connected to host - 'Max'
[09.06.2018 14:58:50] Network Notice: Client ruleset download complete
[09.06.2018 15:00:05] Runtime Notice: Returning to launcher
[09.06.2018 15:03:16] Runtime Notice: Resolving alias
[09.06.2018 15:03:17] Runtime Notice: Alias translate result = 95.151.73.221
[09.06.2018 15:03:17] Runtime Notice: User 'Max' attempting connection to '95.151.73.221:1802' using alias 'epic orc zany user'
[09.06.2018 15:03:18] Network Notice: Client connected to host - 'Max'
[09.06.2018 15:03:46] Network Notice: Client connection cancelled
[09.06.2018 15:03:50] Runtime Notice: User 'Max' attempting connection to '95.151.73.221:1802'
[09.06.2018 15:03:51] Network Notice: Client connected to host - 'Max'
[09.06.2018 15:07:27] Network Notice: Client connection cancelled
[09.06.2018 15:07:28] Runtime Notice: User 'Max' attempting connection to '95.151.73.221:1802'
[09.06.2018 15:07:30] Network Notice: Client connected to host - 'Max'
[09.06.2018 15:08:45] Network Notice: Client connection cancelled
[09.06.2018 15:10:33] Runtime Notice: Fantasy Grounds exiting

Thoughts?

I am starting to think this is all a school network issue - I am unsure why, but it would seem to be the simplest solution - talking to the network manager on Monday - any focused points or questions to raise with him would be appreciated.

Cheers

[damned]

Hey DoctorC

The school network is filtering out some of the traffic.
What is happening is the students computers are sending TCP requests to your IP (currently 95.151.73.221) on TCP 1802
This traffic needs to be allowed OUTBOUND and then the rest of the session (eg responses from the server) need to be allowed.
The students computers have no Inbound data connections.