connection issues

[razorrandy]

I seem to be incapable of joining the sessions with everyone else being able to. I need some help with that

[Trenloe]

Please post the contents of the console.log file from your FG app data directory - click the folder icon at the top right of the main FG launch screen to access this directory.

[razorrandy]

[20.11.2016 22:16:33] Runtime Notice: Initializing DirectX
[20.11.2016 22:16:33] Runtime Notice: Initializing COM
[20.11.2016 22:16:34] Runtime Notice: Fantasy Grounds starting
[20.11.2016 22:16:52] Runtime Notice: Resolving alias
[20.11.2016 22:16:52] Network Warning: Unable to update host alias data - connecting to host
[20.11.2016 22:16:52] Runtime Notice: User 'razorrandy' attempting connection to ':1802' using alias 'zany thug cold goon'
[20.11.2016 22:16:52] Network Notice: Client unable to connect to host - Could not connect to the host. Check your network settings and verify the host address, then try again.
[20.11.2016 22:16:55] Runtime Notice: User 'razorrandy' attempting connection to 'localhost:1802'

[Trenloe]

Thanks - this shows that FG can't resolve the alias zany thug cold goon into an IP address. Ask your GM to confirm the alias, and if you still can't connect with the confirmed alias, ask them to supply you with the external IP address, and use that as the host address to connect.

[razorrandy]

we did, and it still didn't work. everyone else is in, but I can't

[razorrandy]

external IP doesn't work either

[Trenloe]

external IP doesn't work either
What does the console.log file say when you try to use the external IP address?

[razorrandy]

[20.11.2016 23:46:12] Runtime Notice: Resolving alias
[20.11.2016 23:46:12] Network Warning: Unable to update host alias data - connecting to host
[20.11.2016 23:46:12] Runtime Notice: User 'razorrandy' attempting connection to ':1802' using alias 'just roll quiet pirate'
[20.11.2016 23:46:12] Network Notice: Client unable to connect to host - Could not connect to the host. Check your network settings and verify the host address, then try again.
[20.11.2016 23:46:14] Runtime Notice: User 'razorrandy' attempting connection to 'localhost:1802'

[razorrandy]

[20.11.2016 23:43:45] Runtime Notice: User 'razorrandy' attempting connection to '118.93.36.117:1802'
[20.11.2016 23:43:45] Network Notice: Client unable to connect to host - Could not connect to the host. Check your network settings and verify the host address, then try again.

[razorrandy]

[20.11.2016 23:48:26] Runtime Notice: User 'razorrandy' attempting connection to '118.93.43.127:1802'
[20.11.2016 23:48:26] Network Notice: Client unable to connect to host - Could not connect to the host. Check your network settings and verify the host address, then try again.

[Trenloe]

[20.11.2016 23:43:45] Runtime Notice: User 'razorrandy' attempting connection to '118.93.36.117:1802'
[20.11.2016 23:43:45] Network Notice: Client unable to connect to host - Could not connect to the host. Check your network settings and verify the host address, then try again.
Thanks.

That is an immediate return of not being able to connect (same time stamps). This suggests that Fantasy Grounds can't access the network. Things to check:
1) check that FantasyGrounds.exe is not being blocked by your security/AV application.
2) Check your local network in Windows network and sharing center - does it show private or public?
3) Try running an update - does this even update?

[razorrandy]

1) most likely, but didn't cause problems before
2) private, but I don't think that caused problems before
3) it does update

[Trenloe]

Investigate #1 then - FG has been updated recently and a lot of Security/AV applications blocked the new FantasyGrounds executables as they were new files and need Internet access.