kalmarjan
November 2nd, 2016, 18:09
Here's the situation:
I have a computer that does not have a WiFi card, and is connected to the ISP router through a CAT5 cable that Bell installed.
I have since changed over to Videotron Cable, and when the tech was here, all seemed to work fine.
A week ago, I found out that my computer was searching for connection, and refused to update. The computer is a Linux box that I use for a home server. I thought that maybe it was the computer ethernet card, so I directly connected the cat5 cable to my laptop, and it wouldn't work. I tried my wife's computer, same thing. It just says "Unidentified Network" and "No internet" in the available networks, and "Access type: No network connection" and "Connections: Ethernet" in the Network and Sharing center.
I phoned Videotron's tech support, and so far this is what I have tried:
1) Trying another cat5 cable
2) Directly connecting to the router
3) Directly connecting to the modem
4) Going into settings, disabling the ethernet connection to see if Windows discovers the new network
5) Trying to edit the properties of the IPv4
6) Trying other computers (all exhibit the exact same behaviour)
7) Trying to make a new connection, but the only option is Broadband (PPPoE) and the guy said I have to erase that because I have a cable internet and not a DSL connection
8) The new network is asking me for my Username and Password from the IP, but the tech says that I shouldn't need it, it should automatically be there.
8) Digging around in network and sharing center, confirming that the DHCP is set to yes, the ip address is set to automatically discover, but the ipv4 is saying 169.xx.xx.xx (and this is bad, I think?)
9) I can get a connection if directly connected to the the modem, the modem is reset and I do a netsh winsock reset, but the issue appears once I try to put the router connections on.
10) Even tried reinstalling windows on all machines... No dice.
11) Power cycled the modem and router multiple times. Multiple, I say!
So, I am not sure what to do. I am not very good at networking (as you can tell) but I am confident if I have a checklist, I'll be able to figure it out, but I am not even sure where to start to research..
The computer with the direct connection is a HP a6030N with Ubuntu 16.04
The two laptops are both with Windows 10 home build 1607
One is an Acer Aspire E1-522-5603 and the other is an Asus
WiFi works for all the computers, but when I am trying to connect directly through the ethernet cable that i have a problem..
Thoughts anyone?
Edit: aaaaaand I no longer have WiFi either...
I have a computer that does not have a WiFi card, and is connected to the ISP router through a CAT5 cable that Bell installed.
I have since changed over to Videotron Cable, and when the tech was here, all seemed to work fine.
A week ago, I found out that my computer was searching for connection, and refused to update. The computer is a Linux box that I use for a home server. I thought that maybe it was the computer ethernet card, so I directly connected the cat5 cable to my laptop, and it wouldn't work. I tried my wife's computer, same thing. It just says "Unidentified Network" and "No internet" in the available networks, and "Access type: No network connection" and "Connections: Ethernet" in the Network and Sharing center.
I phoned Videotron's tech support, and so far this is what I have tried:
1) Trying another cat5 cable
2) Directly connecting to the router
3) Directly connecting to the modem
4) Going into settings, disabling the ethernet connection to see if Windows discovers the new network
5) Trying to edit the properties of the IPv4
6) Trying other computers (all exhibit the exact same behaviour)
7) Trying to make a new connection, but the only option is Broadband (PPPoE) and the guy said I have to erase that because I have a cable internet and not a DSL connection
8) The new network is asking me for my Username and Password from the IP, but the tech says that I shouldn't need it, it should automatically be there.
8) Digging around in network and sharing center, confirming that the DHCP is set to yes, the ip address is set to automatically discover, but the ipv4 is saying 169.xx.xx.xx (and this is bad, I think?)
9) I can get a connection if directly connected to the the modem, the modem is reset and I do a netsh winsock reset, but the issue appears once I try to put the router connections on.
10) Even tried reinstalling windows on all machines... No dice.
11) Power cycled the modem and router multiple times. Multiple, I say!
So, I am not sure what to do. I am not very good at networking (as you can tell) but I am confident if I have a checklist, I'll be able to figure it out, but I am not even sure where to start to research..
The computer with the direct connection is a HP a6030N with Ubuntu 16.04
The two laptops are both with Windows 10 home build 1607
One is an Acer Aspire E1-522-5603 and the other is an Asus
WiFi works for all the computers, but when I am trying to connect directly through the ethernet cable that i have a problem..
Thoughts anyone?
Edit: aaaaaand I no longer have WiFi either...