nickabbey
July 1st, 2016, 13:13
Hi there,
I have a new player who I'm trying to help get up to speed. Unfortunately, I wasn't aware of the fact that he's on a mac, so I gave him instructions for installing the PC version. This is not a technically adept user, he freely admits that his "computer skill is level 0". So really, it's kind of on me for assuming that he had a PC and not asking the question.... But, here we are and I'm still trying to help get him running.
He bought a license from the FG online store, downloaded the installer, and found that it didn't work. He then emailed me to say "Maybe it's not compatible with mac?" To which I facepalmed and shamed myself for not performing troubleshooting 101 and asking what kind of machine he was on. I don't have access to his computer and have offered to perform remote service via teamviewer, but he prefers email or phone based support. This is not a user that could handle a wine install, so I created a video for him on a mac demonstrating how to install steam. He followed the instructions and installed steam and went to get a copy of FG through steam. However, he has indicated to me that there isn't a free trial version available for steam. I have been unable to verify if this is true or not. Since he has already purchased a license, I was hoping to use steam just to simplify the installation for him and then have him input his standard license once installed.
Is this a viable path? If not, I will just have to bite the bullet and go to his house in person to install a wine based copy for him - but it'd be WAY easier if I could talk him through the installation of a demo version via steam and just apply his license after the fact.
Thanks!
I have a new player who I'm trying to help get up to speed. Unfortunately, I wasn't aware of the fact that he's on a mac, so I gave him instructions for installing the PC version. This is not a technically adept user, he freely admits that his "computer skill is level 0". So really, it's kind of on me for assuming that he had a PC and not asking the question.... But, here we are and I'm still trying to help get him running.
He bought a license from the FG online store, downloaded the installer, and found that it didn't work. He then emailed me to say "Maybe it's not compatible with mac?" To which I facepalmed and shamed myself for not performing troubleshooting 101 and asking what kind of machine he was on. I don't have access to his computer and have offered to perform remote service via teamviewer, but he prefers email or phone based support. This is not a user that could handle a wine install, so I created a video for him on a mac demonstrating how to install steam. He followed the instructions and installed steam and went to get a copy of FG through steam. However, he has indicated to me that there isn't a free trial version available for steam. I have been unable to verify if this is true or not. Since he has already purchased a license, I was hoping to use steam just to simplify the installation for him and then have him input his standard license once installed.
Is this a viable path? If not, I will just have to bite the bullet and go to his house in person to install a wine based copy for him - but it'd be WAY easier if I could talk him through the installation of a demo version via steam and just apply his license after the fact.
Thanks!