License problem

[Larhalt]

Hello,
after reinstall, I insert my ultimate (monthly) license but FG still says "FREE".

[Nylanfs]

Did you cancel your sub after you started it? There's an issue with paypal in that as soon as you cancel the sub they send an automated message to FG's servers and cancel your license. Email [email protected] if this is the case and Doug will get you fixed up.

[Larhalt]

No, I renew this morning the subscription and the money are correctly subtracted from Paypal.

[damned]

Try running FantasyGrounds.exe as Administrator and putting your key in again.

[Larhalt]

I always run it as administrator. I already reinstalled twice with no luck :(

[damned]

And what about running the UpdaterEngine.exe as administrator directly?
Also check in your registry under HKCU->Software->FantasyGrounds->2.0 can you see your license in there?
How many other entries can you see in there?

[Larhalt]

I don't have a license field in the registry. Which is the name, so I add it manually?

If I remove the key, no problem. If I add it (through "Activate License" or in the setting window) there is the button "Update Available" red.

[damned]

You probably don't have the permissions that you need.
Is your current user an Admin user?
Please try elevate your user to an Admin and then install FG.
Don't just "run as Admin" as that isnt working.

[Larhalt]

Yes, I have the Admin right, and no, I set the "Run as Administrator" in the compatibility tabs

[Larhalt]

Ok, now it works. I've removed everything from the registry and in the folder. Now I have back my ultimate license. Thank you for you time and patience, damned.